Previous 1 2 3 4 5 Next 137 Replies Latest reply: Oct 15, 2014 6:32 AM by turingtest2 Go to original post Branched to a new discussion.
  • pjadtl Level 1 (0 points)

    Unfortunately that is exactly what I did before I started reading all these posts. I upgraded my iphone and when I went to log on to itunes I was getting the upgrade note and it would not let me go furher. Same problems as everyone else but instead I went to apple site for troubleshooting thinking it was just me. I uninstalled and now can't reinstall. It just says thanks for downloading but nothings there. Grrr!!

  • Imaginationist Level 1 (0 points)

    Hi pjadtl,


    Have you tried to download iTunes from this link?


    Do you also know to which download location you saved the file? You can usually choose where you want your browser to save downloaded files.


    Apple Software Update seems to be working properly for me now.

  • juli_juck Level 1 (5 points)

    That's happened to me to. I made an entire backup of my library, then I uninstalled and reinstalled iTunes, and now works excellent

  • pjadtl Level 1 (0 points)

    Ye imaginationist, I have tried several times from there. It says the same thing, thank you for downloading but it never downloaded  Unfortunately I did the troubleshoot which made me uninstall itunes, apple sotwre updater, eerything so I can't even try the fixes you are talking about now. It's all gone. All traces of itune and apple are gone because that is what apple said to do before I try to reinstall. Now I can't get anything.

  • Imaginationist Level 1 (0 points)

    Which browser are you using to download iTunes? Have you tried using another browser? I have no problems downloading iTunes in Firefox. If you have got NoScript installed in Firefox, then you need to unblock whatever it is blocking on the iTunes website.

  • pjadtl Level 1 (0 points)

    Is filehippo safe?

  • Imaginationist Level 1 (0 points)

    All I can say is that it is against Apple's policies to link to external websites where you can download Apple software. If you post such a link, then your post is removed.

  • pjadtl Level 1 (0 points)

    OK. I got it! It says I need QuickTime too.  Which version of QT do I download?

  • Imaginationist Level 1 (0 points)

    The latest version is QuickTime 7.7.2.

  • Rashomon1950 Level 1 (0 points)

    re: using a 3rd party file download service, just do not do it. There are so many people looking to infiltrate your computer (PC or Mac) that any file not directly sourced from its original publisher should be considered compromised.


    Back on-topic, has apple verified that this issue is resolved on their end. I have both a end-user experiencing this issue on a Win7 64-bit PC and my personal machine was in the middle of a catastrophic failure and recovery / rebuild project when this all went down. As a result, I am loathe to try to install itunes if it is still borked.


    Furthermore, I want to go out and spend money on a *new* iPhone 4S, but I do not have an iTunes-enabled machine onto which I can back up the old phone and subsequently bring the new phone up-to-speed. Yeah, no comments on the iPhone 5 is right around the corner... the 4S capabilities will be put into service ASAP. *sigh*


    I have not looked into iCloud as a potential back-up and data x-fer service yet, but I know that it will cost me cash for the storage amount required. Not a huge deal, but I don't like spending extra cash because of a failure on Apple's part to rectify whatever defect is causing the update problems.

  • lavintek Level 1 (0 points)

    Hi all,


    I have been experiencing (and still am) this issue in over 30 computers that I have worked on over the last week. The proposed fix/work-around does not work in any case for me but manually downloading from the itunes website has always worked for me over the course of the last week. It is a pain to have to go to the site each time but in the large scheme of things it is not that big a deal. My thread on this issue is over here:


    Thanks for all the info!

  • FrankieViturello Level 1 (10 points)

    Thanks for sharing your thread and info.


    I'm still going to hold off on manually updating iTunes as I assume that Apple will rectify this for users with the next round of updates, and again, for me anyway, nothing in the latest build of iTunes is essential to me.


    Still, both of these threads are proof positive that this is a widespread issue.

  • lavintek Level 1 (0 points)

    Wow, so all of a sudden the computers I am attempting to update (3 of them) show updates now in apple software updates. I wonder if a magic switch got flipped? There is another user on the other thread who is having a similar experience.

  • FrankieViturello Level 1 (10 points)

    Not surprised.


    Since everybody's software seemed to be functioning properly throughout all of this - I suspect apple was holding back on their end distributing the build based on some bug that was discovered/reported.


    They probably quietly QA'ed to their own satisfaction and did essentially flip a switch when they either fixed the build or determined that everything was okay.


    I'll be inetersted to check to see if Software Update picks up the update for me when I get home from work today.

  • Rashomon1950 Level 1 (0 points)

    @ FrankieViturello: That is not true in all cases re: software working ok. In my particular case, the iTunes client locks up when I try to check for updates a second time (after having closed the empty Apple Software Update window for the first time). Secondly, the iTunes client locks up when I attach a iPhone 3GS to the PC.


    Reading about the mixed results from people uninstalling iTunes and re-installing does not instill much confidence in blowing away my user's instance of iTunes.


    So, I'm sitting on the fence right now between waiting for Apple to put together a more official fix and taking my chances with a fresh install of the iTunes client software.

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