HT204135: Print from your Mac

Learn about Print from your Mac
jfkirwan
Level 1 (0 points)

Q: what do you do if apple responds that the driver is unavailable. The problem is even if you have manually uploaded the drivers from the epson website, apple seems to need to look for them and if it doesn't work then you are stuck

I am trying to install an epson bx635fwd.

 

Connecting to the printer is fine and using the usb cable and network seems to work OK. The problem comes when I try and find the printer.

 

It pops up as a nearby printer but apple tries to look for the softwars on its own website. It then tells me this is unavailable.

 

I go to the epson website and upload the latest drivers.

 

When I try again, in system preferences, the same thing happens and I get a message that the software is unavailable from the apple website....etc..etc.

 

I am using 10.7 on a 24 inch imac, fully updated.

 

 

help please

iMac (24-inch Mid 2007), Mac OS X (10.7.4)

Posted on Jun 18, 2012 3:05 PM

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jfkirwan

Q: what do you do if apple responds that the driver is unavailable. The problem is even if you have manually uploaded the drivers fro ... more

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  • by PAHU,

    PAHU PAHU Jun 18, 2012 6:47 PM in response to jfkirwan
    Level 6 (16,610 points)
    Jun 18, 2012 6:47 PM in response to jfkirwan

    When you select to add the printer, don't select the entry shown under Nearby Printers. Instead, select Add Printer or Scanner and from the new window that appears, select the Epson. If the Print Using menu does not change to the already installed driver and the search window appears, sometimes you have the option to skip this search and manually add the printer via the Print Using menu. If you are not given this option then trash the contents of the Epson folder in HD > Library > Printers. Then unplug the printers USB cable and reconnect. This should prompt the Mac to add the printer automatically and go looking for the driver which is available from Apple.