oakknoll

Q: Can receive emails but can't send any

Can receive messages but can't send any. What setting am I missing?

iPad, iOS 5.1

Posted on Jun 18, 2012 3:00 PM

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Q: Can receive emails but can't send any

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  • Helpful answers

  • by Demo,Apple recommended

    Demo Demo Jun 18, 2012 3:40 PM in response to oakknoll
    Level 10 (94,961 points)
    iPad
    Jun 18, 2012 3:40 PM in response to oakknoll

    Check the outgoing mail server setting. Make sure that your username and password are in there.

     

    Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

  • by Texas Mac Man,

    Texas Mac Man Texas Mac Man Jun 18, 2012 5:43 PM in response to oakknoll
    Level 8 (46,611 points)
    Jun 18, 2012 5:43 PM in response to oakknoll

    iOS: Unable to send or receive email

    http://support.apple.com/kb/TS3899

     

    Can’t Send Emails on iPad – Troubleshooting Steps

    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/

     

    iPad Mail

    http://www.apple.com/support/ipad/mail/

     

     Cheers, Tom

  • by janetbxyz,

    janetbxyz janetbxyz Apr 23, 2014 10:40 PM in response to oakknoll
    Level 1 (0 points)
    Apr 23, 2014 10:40 PM in response to oakknoll

    I had this same problem with my zoho mail account.  It started when I changed my email password on the computer....Long story short I have been going crazy for a few days. I could receive mail, but couldn't send anything from that account! (Fortunately I have two other accounts which are a different server - gmail.) I turned my iPad2 off then on again...I did a sync with iTunes...I deleted the account and then added it back...Still it would not send..Just receive!

     

    I did finally get it fixed, but it took about an hour poking around and looking for help here.

     

    There were several problems:

    1. Somehow the server port numbers were incorrect. So when I added the account back in, I found that the "incoming server port" was not correct and fixed it. But I didn't see how to check the "outgoing server port." - somehow in the setting up process, that just wasn't exposed.

     

    2. Eventually I found the "outgoing server port" here:  - Go to Settings - General - Mail - Account. Then tap on the Account you need to fix. Check the information there to be sure it is correct.

    THEN: tap on the white bar just below the word "Outgoing mail Server"

    That takes you to "SMTP"

    You will see a primary server, and "other SMTP servers"

     

    Somehow I had 3 there that were the same account server name (zoho) ..all with the wrong port number!

    But even after fixing each one, I still couldn't send mail. This led to problem number 3:

     

    3. Apparently having 3 of the same account was a problem. After I deleted all three of the accounts, then tapped on "Add Server" and entered the information back in again. Bingo, I could send mail!!

     

    I don't know why, but now my "Primary Server" says "Not configured - off"

    And all the "Other" servers say "off" as well.

     

    But it's working so I am going to leave it as it is.

     

    I hope some of this is helpful.

  • by pcd,

    pcd pcd May 6, 2016 4:11 AM in response to janetbxyz
    Level 1 (4 points)
    May 6, 2016 4:11 AM in response to janetbxyz

    Thanks.  I was having this exact issue.  You were right, another server was created and the port was wrong.  deleting and updating the port was the cure.

  • by Kiromana,

    Kiromana Kiromana May 6, 2016 4:14 AM in response to pcd
    Level 1 (126 points)
    iPhone
    May 6, 2016 4:14 AM in response to pcd

    Are you running iOS 5.1? Aren't you able to update to 9.3.1?

     

    Not trying to be disrespectful but why run on an old iOS?

  • by Skydiver119,

    Skydiver119 Skydiver119 May 6, 2016 8:23 AM in response to Kiromana
    Level 7 (28,078 points)
    iPad
    May 6, 2016 8:23 AM in response to Kiromana

    If a person owns an iPad 1 they are maxed out at iOS 5.1.1 and their device cannot be updated to anything newer

  • by ShagCA,

    ShagCA ShagCA May 6, 2016 8:37 AM in response to Kiromana
    Level 4 (1,863 points)
    iPad
    May 6, 2016 8:37 AM in response to Kiromana

    Kiromana wrote:

     

    Are you running iOS 5.1? Aren't you able to update to 9.3.1?

     

    Not trying to be disrespectful but why run on an old iOS?

    Perhaps iOS 9.3.1 did not exist in 2012.

  • by Kiromana,

    Kiromana Kiromana May 9, 2016 1:35 AM in response to Skydiver119
    Level 1 (126 points)
    iPhone
    May 9, 2016 1:35 AM in response to Skydiver119

    I did not know this, thank you.

     

     

    @ShagCA - no need to be rude.