iPhone not being recognized in iTunes

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iPhone not being recognized in iTunes

iTunes and iPhoto will not recognize my iPhone 4 when I plug it in. I just "synced/backed-up" my phone about 3 weeks ago and it was fine, now it will not do anything when I plug it into my Mac. I have re-booted the phone and my mac and updated the software on both and nothing. I have tried the holding down the "sleep/turn off button and home button until the picture of the USB cord shows to plug it into iTunes and I do so and still nothing happens. I have turned my phone off and then plugged it into the USB and the phone will turn back on but still is not recognized by iTunes or iPhoto. I have tried the iSync from the applications on my Mac and it recognized it as my Smartphone, but then says it can not pair the device. I have called Apple Support and of course they will do nothing for you unless you pay for it because I am past my 90 days...bunch of crap when the phone is not even a year old (7-8 months)!!!!! I have done everything short of resetting to its original factory settings, which I do not have a problem doing if iTunes will then recognize the phone, but what do I do if it doesn't...I have lost everything and how do I get it back??? PLEASE HELP...Anybody! Thank you!

iPhone 4, iOS 5.1.1

Posted on Jun 18, 2012 7:50 PM

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Answer 1

kkarll

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Jun 19, 2012 6:43 AM in response to jojogirl

I am having this problem too since the iphoto update.

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Answer 2

justin199

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260 points

Jun 19, 2012 6:44 AM in response to jojogirl

Have you tried a different cord?

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Answer 3

kkarll

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Jun 19, 2012 6:48 AM in response to justin199

Yes 3 different ones :S just started since the new update

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Answer 4

jojogirl Author

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Jun 19, 2012 8:17 AM in response to justin199

I have tried a different cord and nothing happens.

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Answer 5

Jun 19, 2012 8:31 AM in response to jojogirl

Do you have access to any different computer to try connecting the iPhone?

EDIT: also, you can go for a iCloud Backup, to safely restore if after Resetting the settings your iphone continues not being recognized by the computer..

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Answer 6

jojogirl Author

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Jun 19, 2012 8:32 AM in response to Juan Bermudez

yes...still does not work, tried connecting to my laptop and nothing.

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Answer 7

Papciak84

Level 1

130 points

Jun 19, 2012 8:35 AM in response to jojogirl

If it's still not being recognized in more than one computer then the common thing is the iphone itself.

But try this: http://support.apple.com/kb/TS1591?viewlocale=en_US

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Answer 8

Jun 19, 2012 8:37 AM in response to jojogirl

i think i would go to do a iCloud Backup, and reset all settings... if that doesnt work, i'd take it to service...

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Answer 9

Aug 1, 2012 6:26 AM in response to jojogirl

I'm assuming that those of you who originally posted this have fixed the problem by now. However, I'm replying for anyone who found this page when searching for a solution like I did.

I tried all the troubleshooting, but ultimately had to reset my iPhone via the iPhone settings. Once I did that, iTunes recognized it and asked if I wanted to restore from the most recent settings.

If you're worried about losing data, try backing up your iPhone using a network sync with your computer via a wifi connection. This is assuming that you don't already have an iCloud account which backs up most of your informaiton. Having your iPhone on the same wifi network as your computer should allow you to do this even if connecting to iTunes via the USB cable and adjusting the iPhone's settings are unavailable.

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Answer 10

Dec 28, 2012 12:51 PM in response to jojogirl

I was able to resolve my issue, mostly, by restarting my iMac. However, my problem may have also been related to the fact that I recently purchased a new iMac, and transferred info from my old system using Migration Assistant.

I really don't know how iTunes can fail to recognize an iOS device that is physically attached to the system. Restarting my computer was easier than resetting my iOS devices (5 of them), though.

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