This discussion is locked
lavintek

Q: Apple Software Update Blank List Issue

Hello,

 

I am experiencing a wide-spread issue with apple software update on windows. In an attempt to update itunes and quicktime, apple software update is run but comes up with a blank list (see figure 1). This has happened on 3 machines that were freshly imaged (with an older version of itunes), and 5 machines that have been in use for months/years. Operating systems include windows vista, 7 and 8 Release Preview; they all have varying internal specifications.Some computers are x32 others are x64. I have also had a friend who is outside of the network system the other mentioned computers are in, in an attempt to use software update. He came across the same results. Also as a note, the current versions of itunes that are being targeted to be updated range from 10.5 to 10.6.1.7.

 

I have attempted running a repair on apple software update on one machine, with no change.

 

Has anyone else experience this issue? I see one other similar discussion post at the moment found here: https://discussions.apple.com/message/18688827#18688827

 

But no where else am I seeing mention of issues of this sort.

 

Thanks for any input!

 

-Rob

Posted on Jun 19, 2012 8:42 AM

Close

Q: Apple Software Update Blank List Issue

  • All replies
  • Helpful answers

Previous Page 2 of 5 last Next
  • by Kalam_A,

    Kalam_A Kalam_A Jun 25, 2012 5:40 AM in response to lavintek
    Level 1 (15 points)
    Jun 25, 2012 5:40 AM in response to lavintek

    Go to Help in the iTunes menu bar and click on 'check for updates' there. Lets see if we can install the update from there.

  • by charles from eau claire,

    charles from eau claire charles from eau claire Jun 25, 2012 6:13 AM in response to lavintek
    Level 1 (0 points)
    Jun 25, 2012 6:13 AM in response to lavintek

    Not sure what changed but it is now working, at least on the one machine that I tried this morning.  The win 7 64 bit machine that was not working last week worked this morning.  The 10.6.3.25 update appeared in the list and installed without a problem.  Not sure what could of happened to change it but I know for sure that last Wednesday it was showing up blank.

  • by lavintek,

    lavintek lavintek Jun 25, 2012 6:48 AM in response to Kalam_A
    Level 1 (0 points)
    Jun 25, 2012 6:48 AM in response to Kalam_A

    Clicking check for updates in iTunes loads the apple software update client which is the problem.

  • by lavintek,

    lavintek lavintek Jun 25, 2012 6:50 AM in response to charles from eau claire
    Level 1 (0 points)
    Jun 25, 2012 6:50 AM in response to charles from eau claire

    That is very strange charles. The three computers I was working on today (so far) all still had a blank list. Is there any way you could isolate what may have changed on your computer? That is, unless this really is an issue apple side.

  • by charles from eau claire,

    charles from eau claire charles from eau claire Jun 25, 2012 7:11 AM in response to lavintek
    Level 1 (0 points)
    Jun 25, 2012 7:11 AM in response to lavintek

    Nothing on that PC has changed that I know of, it is one of my users but they do not have the rights to do updates or change much of anything.  I push out Microsoft updates via VMware VCenter (used to be Shavlik).  I even showed her how the update came up blank last week on Wednesday.  I was on vacation Thursday and Friday so I did not look at it until this morning again.

     

    I just checked 3 other machines and they are all working properly, I had not looked at these other machines last week because the people using them were quite busy and I could not interrupt them.

     

    I have one machine that has not been on for a couple of weeks, it is Win 7 64 bit, I just turned it on and iTunes is at version 10.6.1.7.  I opened the Apple Updater and it was BLANK saying to select the updates I want to install.  Back to the old problem on this machine. 

     

    The latest batch of Microsoft updates are not yet installed on this machine so it is not caused by the latest updates from MS.  I'm going to install the updates and see what happens after that.

  • by lavintek,

    lavintek lavintek Jun 25, 2012 8:10 AM in response to charles from eau claire
    Level 1 (0 points)
    Jun 25, 2012 8:10 AM in response to charles from eau claire

    Wow, so all of a sudden the computers I am attempting to update (3 of them) show updates now in apple software updates. I wonder if a magic switch got flipped?

  • by alfuture,

    alfuture alfuture Jun 25, 2012 2:49 PM in response to lavintek
    Level 1 (0 points)
    Jun 25, 2012 2:49 PM in response to lavintek

    ahhhhhhhhh still not working for my MBP,,, seems like the the Apple Software Update doesnt do the update-search at all, the green process bar doesnt move, and just disappeared and shows the blank list

  • by BobP1776,

    BobP1776 BobP1776 Jun 25, 2012 7:37 PM in response to alfuture
    Level 3 (695 points)
    Jun 25, 2012 7:37 PM in response to alfuture

    Same here.  Still no change this evening.  Apple Software Update for Windows still doesn't execute the normal search for available updates properly.   Windows 7 running in a Boot Camp partition.

     

    I tried another "Repair" re-install of Apple Software Update for Windows.  It made no difference.

     

    If I do the check in iTunes, it appears to do a quick search and come back saying my iTunes is up to date (which is correct).

     

    The last install made by Apple Software Update was this new iTunes on 6/11.

     

    I also checked in the Windows 7 Event Logs for items including "apple", and didn't find anything useful.  In particular, there does NOT seem to be a new event thrown to the logs if I run Apple Software Update and watch it fail.

    --Bob

  • by markarich159,

    markarich159 markarich159 Jun 26, 2012 3:33 PM in response to lavintek
    Level 1 (10 points)
    Jun 26, 2012 3:33 PM in response to lavintek

    Apple Support Communities is having "scheduled maintenance" done at 10PM tonight. Who knows, maybe they will use this maintenance down time to set a few things straight and the ASU will be magically working tomorrow. I know it's a long shot, but one can always hope.

  • by ilyakashtelyan,

    ilyakashtelyan ilyakashtelyan Jun 26, 2012 3:46 PM in response to markarich159
    Level 1 (0 points)
    Jun 26, 2012 3:46 PM in response to markarich159

    Same issue, also Win 7 x64. Re-installed Windows just to be sure, to no effect.

  • by burnspammers,

    burnspammers burnspammers Jun 27, 2012 4:19 PM in response to lavintek
    Level 1 (14 points)
    Jun 27, 2012 4:19 PM in response to lavintek

    I haven't been able to update iTunes through iTunes NOR the Apple Software Update program since the most recent iTunes update was available.

     

    With iTunes, as soon as I click to download, it accesses the store briefly, then nothing happens.

     

    With Apple Software Update, the list is blank.

     

    For me, I've wasted enough time on it, so I'm just going to wait and see like most people.

  • by Micah Hunter,

    Micah Hunter Micah Hunter Jun 27, 2012 6:41 PM in response to lavintek
    Level 1 (9 points)
    Notebooks
    Jun 27, 2012 6:41 PM in response to lavintek

    I was updating my mom's machine. It had an older version of Quicktime on it. I ran Apple Software Update, and to my surprise it worked. It had a couple of updates available, Bootcamp and and update to Software Update. I ran those and restarted. I then checked again, and there was a Quicktime update. I then installed that, got a prompt to restart, restarted, and Software Update hasn't worked since. I am guessing it had something to do with the latest Quicktime update and something it does to Software Update. What that 'something' is, I am not sure. I am fairly it was the Quicktime update that broke Software Update.

  • by t22design,

    t22design t22design Jun 28, 2012 6:20 AM in response to lavintek
    Level 1 (10 points)
    Jun 28, 2012 6:20 AM in response to lavintek

    I too am having the blank list in Apple Software update on Windows.

  • by acarter,

    acarter acarter Jun 29, 2012 11:55 AM in response to markarich159
    Level 1 (0 points)
    iPad
    Jun 29, 2012 11:55 AM in response to markarich159

    Thanks for posting your solution. I was "kinda sorta" able to get my Apple Software Update working again in Windows XP SP3.

     

    I had to click on the actual executable found in C:\Program Files\Apple Software Update\SoftwareUpdate.exe

    I clicked on the Properties and then Compatibility. But was unable to find the other options you mentioned. I was logged in as the user, Administrator.

     

    However, after I clicked on the OK button, read more posts, and then in frustration tried Apple Software Update again. It started working.

     

    I really can't say that what changed, but hopefully this post will help others in the same situation.

  • by BobP1776,

    BobP1776 BobP1776 Jun 29, 2012 1:08 PM in response to lavintek
    Level 3 (695 points)
    Jun 29, 2012 1:08 PM in response to lavintek

    Apple Software Update for Windows has "partially recovered" functionality in my setup (Windows 7 running in a Boot Camp partition).

     

    Litterally NOTHING has changed in my setup since I booted up early this morning just to check if Apple Sofware Update was working.  Since then, all I've done was shut down, and now boot up again.

     

    Upon further testing, I've discovered that repeated running of Apple Software Update now works 50% of the time.  The rest of the time it fails in the same manner as has already been described in this thread.

     

    So it is kind of recuperating from its stroke.  Again, I didn't do anything on my side that could have fixed it.

     

    More seriously, it looks to me like the root cause of the problem must be in Apple's update servers, and that Apple is migrating a fix through their servers.  Slowly.  So whether Apple Software Update for Windows works now, on any given trial, depends on the luck of the draw as to which server you happen to connect to each time it is run.

     

    My recommendation now would be that if it fails for you, just try again.  Repeatedly.  Or wait for Apple to finish migrating whatever fix is apparently in process.

    --Bob

Previous Page 2 of 5 last Next