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Apple Software Update Blank List Issue

21239 Views 66 Replies Latest reply: Oct 14, 2012 10:13 PM by Craig Luis RSS
  • BobP1776 Level 3 Level 3 (695 points)
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    Jun 29, 2012 1:29 PM (in response to BobP1776)

    I should add that if I'm correct, then your experience will likely vary according to where you are located, as the choice of servers to connect to on any given running of Apple Software Update likely depends on your georgraphic location.  And the order in which Apple is fixing their servers may not be uniform across all geographies.

     

    In any event, I would expect they could update all their servers in just a few more days.

    --Bob

  • HJP123 Level 1 Level 1 (0 points)
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    Jun 30, 2012 9:14 AM (in response to lavintek)

    what a ****,

    i have five W7/64 PC, all of them have the same problem you discribe here.

    I have one of them rstored with an an image backup from 1th of mai. The same problem too. I belive it must be apple by theirself.

    I hope, we get an answer from apple soon...

  • markarich159 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 30, 2012 4:53 PM (in response to lavintek)

    Good news,  the ASU seems to be working again(starting today for me and for the past few days I've seen positive reports from other places on planet earth). I've only been able to see this on my computer at work(running Win 7 32) but it definitely IS working as it should. It loads, starts the appropriate green bar search progress, and then finds anything on my computer that needs to be either updated or installed - I know this because I do not have Safari installed on my work computer and it is now 10 for 10 in loading and finding and telling me that I should download and install Safari 5.1.7(everything else on my work computer from Apple is already installed and fully updated). Hopefully, when I get home, I will find that my desktop and laptop are also working as they should.  It appears it was a problem from Apple's end this entire time. As others have speculated in other similar threads; Apple most likely "fixed" this on their end about 3 days ago, but has been slowly dispersing the "fix" throughout their worldwide update servers. Some people were lucky enough to have the servers in their neck of the woods fixed earlier then others. Hopefully, as Apple finally matriculates the fix to ALL their update servers, everyone will be back up and running smoothly with their Apple Software Updater. If the ASU on your machine is still wonky, just hold out for a bit longer; It should be up and working any day now.

  • HJP123 Level 1 Level 1 (0 points)
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    Jul 1, 2012 1:08 AM (in response to markarich159)

    yes, yes, yes, it´s fixed by apple,

  • frozenreads Calculating status...
    Currently Being Moderated
    Jul 2, 2012 7:56 AM (in response to HJP123)

    No, No, No, its not fixed by Apple, as of this 9:55am 02/07/2011, problem still occurs for me!

  • markarich159 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 2, 2012 9:52 AM (in response to markarich159)

    When I went home on Saturday 6/30/12, I found that both my Desktop(Windows 7 64bit) and my laptop(Windows Vista 32bit) were back up with the Apple Software Updater and running perfectly. So in my neck of the woods(Eastern Pennsylvania in the USA), everything seems to have been "fixed" by Apple. I know how frustrating it is waiting but it should, hopefully, be up and running for everyone quite soon.

  • vandez Calculating status...
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    Jul 2, 2012 10:15 AM (in response to markarich159)

    Not working yet here in midwest.  Have many Win 7 64 bit machines and nome of the ASU are working

  • charles from eau claire Level 1 Level 1 (0 points)
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    Jul 3, 2012 5:21 AM (in response to vandez)

    Still not working here either, I left one machine unpatched just so that I can check it. Why doesn't Apple admit to a problem and post something?  Are they that high and mighty that there is no need to let users know what is going on? 

  • frozenreads Level 1 Level 1 (0 points)

    Well as of this morning, my update worked, its obviously Apple's end and unfortunately they do consider themselves high and mighty.  But this is the problem I always have with technical support of any major software/hardware manufacter.  They immediately always assume its something wrong your end.

  • vandez Level 1 Level 1 (0 points)
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    Jul 3, 2012 7:23 AM (in response to frozenreads)

    Not working here yet

  • Micah Hunter Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 3, 2012 9:34 AM (in response to lavintek)

    I seemed to have fixed my issues on a number of machines. It seemed at first that there was a bad or iffy Quicktime update from Apple that messed up the Apple Software Updater. I went to Apple's site and downloaded the latest Quicktime update, 7.7.2. ( http://support.apple.com/kb/DL837 ) I then ran it on two machines that had an older version of Quicktime, and repaired the installation on machine that had the current version. On all three machines that where not updating, they all begin to work. Until.....

     

    Until I restarted Windows. It was broken again. I then ran the Quicktime update again to repair the installation. Update worked again. I then restarted the machine, and Update died. My thought is that there is a process that the repair of Quicktime starts when the repair is ran, but then either fails when trying to start or doesn't start at all when the machine is rebooted into Windows.

  • alfuture Level 1 Level 1 (0 points)
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    Jul 3, 2012 9:38 AM (in response to lavintek)

    Finally it works. MB win7 32bit

  • Micah Hunter Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 3, 2012 10:16 AM (in response to Micah Hunter)

    Update: After I installed the above quicktime update, my windows installations went from not connecting at all to having a chance of connecting. I may have to check for updates a few times, but it now does come up eventually. So I have had progress, sort of.

  • BobP1776 Level 3 Level 3 (695 points)
    Currently Being Moderated
    Jul 4, 2012 6:26 PM (in response to lavintek)

    Apple has taken a step backwards today.

     

    Apple Software Update for Windows still works, but now it takes on the order of 15 to 20 tries to get an instance where it works.  (Windows 7 running in a Boot Camp partition.)

     

    In addition, there is an unusually long delay after the progress bar advances before it finishes up and displays the normal "OK" box announcing that your software is already up to date.

     

    It is acting very much like Apple's servers for handling Windows software updates are overloaded and rejecting connections, and the Windows version of the app is not handling that gracefully -- i.e., telling you that the check is unavailable right now and please try again later.

     

    That, or perhaps the one Apple guy who knows what part of the servers to kick is on vaction today....

    --Bob

  • markarich159 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 7, 2012 11:09 AM (in response to BobP1776)

    I don't know what is going on now. It was working perfectly for 4 days. Now it's back to doing the same old dysfunctional idiocy. Apple BETTER get its act together or make an announcement that they are having an issue. This is absolutely intolerable!!!!! it looks like a Windows Tablet or Google tablet for me in the future.

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