Adobe Acrobat: updates beyond 6.02 don't install

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Level 1

80 points

Adobe Acrobat: updates beyond 6.02 don't install

At some point Adobe Acrobat 6.02 Professional started taking 5 minutes to start. Maybe this was when I updated to Tiger, I'm not sure. It sits there and queries the Adobe website for updates, then tells me it's updated and I have to restart the computer. This is every time I open Acrobat, and it's always 6.02 (it never updates). I've downloaded the 6.03 and 6.04 Acrobat Professional updates from the Adobe website but they won't install, saying they can't find a qualifying version of Acrobat Reader. Yes, the Professional update thinks it's a Reader update. Reader 7.07 won't install, the installer queries the Adobe website which never responds. Is anyone else having these problems? I hate to buy a new copy of Acrobat, it's expensive and 6.02 does everything I need (after it opens!)

G5 dual 1.8GHz Mac OS X (10.4.5)

Posted on Mar 15, 2006 8:09 AM

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Answer 1

a brody

Level 10

82,841 points

Mar 15, 2006 8:14 AM in response to Thomas Kehoe

Have you tried reinstalling Acrobat Professional 6.0.2?
Have you tried repairing permissions?
Have you tried to use Preview to read documents that Acrobat Professional won't read?

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Answer 2

Mark Jones

Level 4

3,070 points

Mar 15, 2006 8:21 AM in response to Thomas Kehoe

Repairing permissions in this case will not do anything.

When you are running the 6.0.3 updater are you just selecting the Acrobat Professional Folder or the actual Application itself.

I have Acrobat 6 Professional from the first release of the Adobe Creative Suite and update it to 6.0.4 with no problems.

Note: The Adobe Acrobat Professional program itself will read 6.0.4 but Distiller will show 6.0.2.

Mark

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Answer 3

Thomas Kehoe Author

Level 1

80 points

Mar 15, 2006 8:56 AM in response to Mark Jones

Have you tried reinstalling Acrobat Professional 6.0.2?

No.

Have you tried repairing permissions?

I run DisUtility and DiskWarrior regularly, they repair permissions.

Have you tried to use Preview to read documents that Acrobat Professional
won't read?

Acrobat Professional reads everything, Preview works good too. What doesn't work is using Safari for PDFs, or, specifically, the "bigger" button doesn't work so the pages are usually too small to read. I have Preview set as the default application for PDFs. Is there some way to tell Safari not to open PDFs but instead use the default application? I don't see anything in the Safari Preferences to do that.

When you are running the 6.0.3 updater are you just selecting the Acrobat
Professional Folder or the actual Application itself.

I selected the Acrobat 6.02 Professional application.

I see what the problem is. On the Adobe website when you click to download the Acrobat Professional 6.03 updater it instead downloads the Acrobat Reader 6.03 updater. I'll e-mail Adobe about that. Without the 6.03 update I can't update to 6.04.

I still don't see what the problem is installing the 7.07 Reader. I've tried half a dozen times.

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Answer 4

Mark Jones

Level 4

3,070 points

Mar 15, 2006 9:07 AM in response to Thomas Kehoe

The updaters to 6.0.4 Pro should be called this

Acro-Reader 603a_UpdPkg.dmg
Acro-Reader 603a_UpdPkg.dmg

Mark

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Answer 5

Thomas Kehoe Author

Level 1

80 points

Mar 15, 2006 9:26 AM in response to Mark Jones

Are you saying that you downloaded the Reader 6.0.3 updater and it updated your Professional 6.0.3 application? That's strange, but maybe I should reinstall Professional 6.0.2. Maybe my copy in corrupted somehow.

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Answer 6

Mark Jones

Level 4

3,070 points

Mar 15, 2006 9:42 AM in response to Thomas Kehoe

That's the updates I've been using for months with no trouble at all.

Mark

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Answer 7

Apr 12, 2006 1:02 PM in response to Mark Jones

Those are also the updates I used. I was surprised that they called them reader updates, but they worked without issues. I run Acrobat 6.04 for most and Acrobat 7.07 for the rest. I never use preview although I could, I just find Acrobat better for what I do.

I had trouble updating to Acrobat 7.07, just as you are, but I reinstalled the 7.05 update, then quit, repaired permissions and then did the 7.07 update and it worked.

I suggest you reinstall 6.02 then do the updates one at a time. Don't worry about distiller reading 6.02, there is no update past that available. I'm not sure about Distiller 7.0x I never use it!

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