Previous 1 2 Next 15 Replies Latest reply: Oct 9, 2012 4:09 AM by lilysellers
kristján Level 1 (0 points)


I keep getting a notification that an iTunes update to 10.6.3 is available but it never gets downloaded and installed. The updater just quits without any explanation. The console shows the following message:


19/6/12 6:18:44.021 PM Software Update: Product zzzz041-6245: can't parse package metadata from sra78c1hx8mlmx/AppleMobileDeviceSupport.pkm


Any thoughts?

Mac OS X (10.7.1)
  • rickyfc Level 1 (10 points)

    I have the same issue. iTunes tells me there's an update to 10.6.3. I click "Download" at which point Software Update runs and politely tells me there are no updates available. So iTunes never gets updated.

  • lsmoore02 Level 1 (0 points)

    Man! same here.  Apple never has problems!  That's what they tell Windows owners.  Blardy blar!  I'm tired of crappy software developers.

  • kristján Level 1 (0 points)

    It seems as if that web service returns an empty *.pkm file, which would explain why the updater is having trouble parsing it. The funny thing is that earlier, when I tried using https, I got a *.pkm with data in it.


    This is annoying...

  • robertmacewan Level 1 (5 points)
  • lsmoore02 Level 1 (0 points)

    It decided to work around 1AM.  Come on Apple, at least you could create a message saying your servers are overloaded, rather than leaving the user to think there is something wrong on their end.

  • kristján Level 1 (0 points)

    Go to to download.



    That's an acceptable work-around but I'd prefer the updater to be fixed. Last time I had a problem with an iTunes update it turned out to be a corrupted archive file and it took me a while to find out what was wrong due to misleading error messages.

  • rickyfc Level 1 (10 points)

    Right. I know I could download it offline but I wanted to see the Software Update mechanism work the way it's supposed to.

  • jackfeldmans Level 1 (0 points)

    Just go to the appe website and manually dowload ans install the latest iTunes verision. This is only thing that worked for me.

  • jtbell Level 2 (160 points)

    I've been having the same problem with Software Update not "finding" iTunes 10.6.3 after iTunes notified me of the update. (I was on iTunes 10.6.1).


    It happened again just now: iTunes notified me of the update, and I clicked "Install", but Software Update found only an update for my printer software.  So I let that download and install while Googling for information about the iTunes glitch.  While I was reading this very thread, the printer software download completed and installed, and Software Update ran a followup check.  Presto, there was iTunes 10.6.3!  It's downloading now.


    It really does help to check these forums! ;-)

  • Sportz75 Level 1 (0 points)

    I have pretty much the same problem. The update to 10.6.3 is available but after I hit Download it WON'T, it's like clicking on a dead link !

  • davesherman Level 1 (0 points)

    I think I must be experiencing the same thing.  Just bought a new Macbook Air yesterday, and it installed a few updates.  Launched iTunes, which says an update is available, but if I click "download" then Software Update says there are no updates available.  If I click "check for updates" in iTunes, it still insists there is an update available.  Not urgent, but it would be nice if the update could be installed.

  • raaurora Level 1 (10 points)

    this worked for me too on two separate a 32 bit and the other 64.  There is an installer for each.  Kind of a pain as you said but at least it worked.

  • RetroRocket625 Level 1 (0 points)

    If I download from the Apple download page, will I lose what I have on iTunes now?  Because it looks to me like it would just reinstall it rather that updating it.

  • audreyeyey Level 1 (0 points)

    Hi, I just downloaded the latest iTunes from the Apple website itself after encountering the same problem and everything is still intact If you want extra security, you can make a copy of your "iTunes Media" folder to your desktop. Hope this helps!

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