Hi,
I keep getting a notification that an iTunes update to 10.6.3 is available but it never gets downloaded and installed. The updater just quits without any explanation. The console shows the following message:
19/6/12 6:18:44.021 PM Software Update: Product zzzz041-6245: can't parse package metadata from http://swcdn.apple.com/content/downloads/50/49/zzzz041-6245/uif0ktml8jgzve8yfgg7 sra78c1hx8mlmx/AppleMobileDeviceSupport.pkm
Any thoughts?
Mac OS X (10.7.1)
I have the same issue. iTunes tells me there's an update to 10.6.3. I click "Download" at which point Software Update runs and politely tells me there are no updates available. So iTunes never gets updated.
Man! same here. Apple never has problems! That's what they tell Windows owners. Blardy blar! I'm tired of crappy software developers.
It seems as if that web service returns an empty *.pkm file, which would explain why the updater is having trouble parsing it. The funny thing is that earlier, when I tried using https, I got a *.pkm with data in it.
This is annoying...
Go to http://www.apple.com/itunes/download/ to download.
It decided to work around 1AM. Come on Apple, at least you could create a message saying your servers are overloaded, rather than leaving the user to think there is something wrong on their end.
Go to http://www.apple.com/itunes/download/ to download.
That's an acceptable work-around but I'd prefer the updater to be fixed. Last time I had a problem with an iTunes update it turned out to be a corrupted archive file and it took me a while to find out what was wrong due to misleading error messages.
Right. I know I could download it offline but I wanted to see the Software Update mechanism work the way it's supposed to.
Just go to the appe website and manually dowload ans install the latest iTunes verision. This is only thing that worked for me.
I've been having the same problem with Software Update not "finding" iTunes 10.6.3 after iTunes notified me of the update. (I was on iTunes 10.6.1).
It happened again just now: iTunes notified me of the update, and I clicked "Install", but Software Update found only an update for my printer software. So I let that download and install while Googling for information about the iTunes glitch. While I was reading this very thread, the printer software download completed and installed, and Software Update ran a followup check. Presto, there was iTunes 10.6.3! It's downloading now.
It really does help to check these forums! ;-)
I have pretty much the same problem. The update to 10.6.3 is available but after I hit Download it WON'T, it's like clicking on a dead link 😠!
I think I must be experiencing the same thing. Just bought a new Macbook Air yesterday, and it installed a few updates. Launched iTunes, which says an update is available, but if I click "download" then Software Update says there are no updates available. If I click "check for updates" in iTunes, it still insists there is an update available. Not urgent, but it would be nice if the update could be installed.
this worked for me too on two separate sytems...one a 32 bit and the other 64. There is an installer for each. Kind of a pain as you said but at least it worked.
If I download from the Apple download page, will I lose what I have on iTunes now? Because it looks to me like it would just reinstall it rather that updating it.
Hi, I just downloaded the latest iTunes from the Apple website itself after encountering the same problem and everything is still intact 🙂 If you want extra security, you can make a copy of your "iTunes Media" folder to your desktop. Hope this helps!
My computer is doing the exact same thing- I think the main problem is my mac software. I know you need to have the newest software for mac in order for it to work
iTunes 10.6.3 won't update.
