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I reinstalled Lion and printer drivers are gone

How can I reinstall printer drivers? After reinstalling Lion, my MacBook Pro does not find the drib=vers for the printers. It worked perfectly before reintallation

MacBook Pro 15, Mac OS X (10.7.2)

Posted on Jun 19, 2012 5:15 PM

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18 replies

Jun 19, 2012 6:55 PM in response to EduardoB

If your printer is on this list then the printer driver is available from Apple and should be downloaded and installed when you connect the printer to the Mac. For a network printer, sometimes you need to physically connect the printer to the Mac via USB cable so that the printer model can be correctly identified and the supporting driver downloaded. Obviously for this to function correctly the printer has to be recognised by Lion and the Mac has to be connected to the Internet.


If your model of printer is not on the list then you will need to obtain a driver that supports Lion from the printer manufacturers web site.


If the printer is identified by Lion but states that a driver cannot be located on the Apple server, sometimes removing the folder where the drivers are located from the previous build can resolve this. If you open Finder and navigate to HD > Library > Printers you will see some manufacturer names. Delete the contents for the supporting folder and empty the Trash when completed. Then restart the Mac and try to add the printer again.

Jun 19, 2012 8:21 PM in response to PAHU

Thank you, I already did all that and more. Was with the Epson people on the phone for a long time. They couldn't help me. Software Update can't find the drivers, and I even installed them from the Epson site but the computer refuses to recognize them. I even went to Time Machine and restored the printer files and it didn't work either. And, to make things more difficult, the older print files refuse to be deleted, even though they're not locked, I used the "option" key and restarted in safe mode. In this last instance the trash started to throw away some of the files but stopped at the middle and won't continue doing it. Is another Lion reinstallation in order?

Jun 19, 2012 8:35 PM in response to EduardoB

Making sure I've understood the description correctly. Were your printers still listed in SysPrefs after reinstall and are now just reporting that drivers are missing, OR are the printers missing fully and trying to install them shows no drivers? If the latter the solution's gonna be more complex. If the former, reset the print system and re-install your printers as normal, the drivers could basically be a problem because they can be accidentally damaged in a reinstall. Far too commonly IMO.


You don't want to delete print files directly, you'll want to go into SysPrefs>Print/Scan, right click the printer list and select reset.

Jun 19, 2012 8:49 PM in response to EduardoB

EduardoB wrote:


And, to make things more difficult, the older print files refuse to be deleted, even though they're not locked, I used the "option" key and restarted in safe mode. In this last instance the trash started to throw away some of the files but stopped at the middle and won't continue doing it. Is another Lion reinstallation in order?

There is probably a background service that is part of the drivers files and if this service is still running then it will stop you from deleting them. So you can open Activity Monitor and look for an Epson utility. If you find one, you can manually stop it. Then you can also check the HD > Library > LaunchAgents folder for a plist file related to this service that will launch on startup.

Jun 21, 2012 10:35 AM in response to EricInsalaco

I was with Apple for about two hours yesterday. Couldn't solve the problem. I'd done everything they told me to do, and re-did it again. Even reinstalled Lion. No luck. The printers are recognized by the computer (since when they're connected, their names appear), but it doesn't find the drivers, nor in the computer, nor in Software Update, even though I've installed them from Epson's site AND from Apple's site again and again. I even substituted files from Time Machine when everything was working fine.The only thing I haven't done is reformat the disk and recover everything from the backup, which obviously would be a huge headache. The printers data appear in the SupportPrinters (Microsoft?) in the Epson folder in the Library. Their icon (Epson.app) also appear in user's Library. If you have any other ideas, please...

Jun 21, 2012 3:28 PM in response to EduardoB

Not sure what else to suggest with all that you've done. Maybe a format and reinstall is your best option.


If you wanted to try a few more things, this is what I would do.


  1. Disconnect the Epson USB cable from the Mac
  2. Reset the printing system.
  3. Trash the Epson folder in HD > Library > Printers
  4. Restart the Mac
  5. Empty the Trash
  6. Open Print & Sca
  7. Reconnect the Epson USB cable to the Mac.


If all is working correctly the Epson should automatically add to the printers list. If you get the same message about not being able to locate a driver then there must be a file somewhere that we are not resetting and this is stopping the printer being added correctly.

Jun 21, 2012 5:53 PM in response to PAHU

Thanks again for the help. I did as you said, but the Trash refuses to empty most of the files in the Epson folder. It seems I'm stuck with the problem unless I reformat (aaaaargh!). But the, if I recover from Time Machine, can I do it with an update from, say, two weeks before and not the latest? If a file is corrupted or something like this is the culprit, then recovering from the latest backup will copy that file again, won't it?

Jun 21, 2012 6:03 PM in response to PAHU

BTW, I did what you instructed me even as the trash bin kept part of the folders, and when in Print and Scan, the update was performed, but when I select any of the printers, the computer can't find the drivers. So, the problem is not that the computer doesn't recognize the printers (the names appear), but it's the software it can't find, even though a new Epson folder is added in the Library with the update. So, apparently the problem is directing the computer to the drivers (which most probably are indeed installed).

Jun 21, 2012 7:23 PM in response to EduardoB

EduardoB wrote:


So, the problem is not that the computer doesn't recognize the printers (the names appear), but it's the software it can't find, even though a new Epson folder is added in the Library with the update.

Understood. There have been a number of users in this forum suffering the same symptom. For some, removing the existing drivers and any supporting software has been sufficient in getting the Mac to download and install the supporting driver.


In a situation where there is no supporting printer driver available from Apple, the Lion Mac gives the user the oppurtunity to browse locally for a driver. With your model of Epson, the Lion Mac knows that a supporting driver exists on Apple but for whatever reason it is unable to download and install. So if your Mac is not connected to the Internet, you should then be allowed to browse your HD for a supporting driver by opening the Print Using menu and changing it to "Select printer software". Then when the Printer Software window appears you can scroll through the list to the Epson driver.

Jun 22, 2012 1:07 PM in response to PAHU

Thanks again. Sorry for bothering you so much, but Apple technical support apparently can't help me.


The thing is: the dirvers ARE installed physically in the computer, and obviously they're available through the internet, but the computer can't find them usind the Print and Scan with the "Select printer software" field, and even when a Software Update is performed and it does update, they still don't appear. They do not appear under the "Select printer software" list (in fact, only generic Epson drivers - which are not made by Epson and don't work anyway, such as "Epson Stylus Color" and others do appear, as well as CUPS drivers for a Brother printer I have at the office). So, the problem is not that the drivers aren't there -at least supossedly since I've downloaded them several times, including all the Epson drivers in the "Epson Printer Drivers v.2.10 OS X"installer, the problem apparently has to do with some other software (a manager or something) that won't let the system find the drivers. Since I don't know which piece of software is that one (or even if it is a Pref file), I can't recover it from a Time Machine backup of weeks ago, when everything worked just fine. Also, again, there's an Epson folder that I took away from the Library-Printers folder and have tried to trash it and it won't empty, so I have to keep it in the desktop, lying there precisely because I can't erase it. Very frustrating the whole thing.


Do you know if I can do a recover form Time Machine from a previous date (and not the latest, since I suppose that the damaged software will copy again if I do it from the most recent one)


Thanks a lot again. I will be calling Apple again and see if this time another technician has a different solution since none they have suffested has worked so far.

Jun 22, 2012 2:47 PM in response to PAHU

Good news. Case solved. Talked to Apple again. This is the procedure: Trash the entire contents of the Printers folder inside the Libray folder (not just the Epson folder). Do not trash THE PRINTERS FOLDER, trash the contents (the system won't allow you to trash the Printers folder - just the contents). Empty the trash. The computer will tell you that it can't delete the PPD folder inside the Printers folder. Do the same: trash the contents of the PPD folder. Restart the computer. Add the printers in the Print and Scan system preferences and the computer will locate the drivers and install them. If any of the drivers do not appear, download them from the manufacturer's site. This time it even let me trash the folders I had in the desktop that wouldn't delete. Apparently there was something inside the Printers folder that didn't let me find the printers. I'm guessing it was a folder called InstalledPrinters.plist which I had tried to recover with Time Machine when everything was working fine, but that hadn't worked either. The funny thing is... That file is not there anymore now. Everything's working again.

Jun 23, 2012 1:32 AM in response to EduardoB

Great to read that you got it working. This was certainly a difficult symptom. I've never needed to trash the contents of the Printers folder in all the years that I've been providing printer technical support on Mac OS X.


From my testing I don't think your issue was due to the InstalledPrinters.plist. This is a manifest of what is currently installed - not what has been installed previously.


At least now you have a workaround if this issue ever occurs again.

Jun 23, 2012 6:15 AM in response to PAHU

It stills leaves with the quation of where exactly are the printer drivers. I downloaded the whole drivers package, v.2.10, but only the Epson folder appears inside the Printers folder. It may be that the other folders won't show unless I add a printer form another manufacturer, while keeping those drivers invisible? Anyway, when I told the senior advisor that I had recovered the entire Printers folder from a previous Time Machine backup (when everything worked fine) he told me that it didn't work now most probably because of a recent system update which I had performed. The InstalledPrinters.plist folder is not there still, even though I've used the printers. I can't even find it with the Finder's "Find" command. If this was a system file, it's gone (because of the system update?). If it was a file from a manufacturer, apparently it was not from Epson, and, as you suggest, it might have come from another source. BTW, I had to re-install Microsoft Office after all this, it just stopped working. Would that file come from Office (I have printed from Word since yesterday)? There's no way of knowing since, as I say, it's not there anymore but everything's working fine. Thanks a lot again.

I reinstalled Lion and printer drivers are gone

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