Please Help!!

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Level 1

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Please Help!!

I can't sync with my MacBook because iTunes can't connect to the iPad without me entering the passcode. Every time I enter a wrong passcode, I get locked out for longer. Now I've reached the point where the iPad is disabled and it tells me to connect to iTunes, but iTunes won't let me in for above reasons.

I don't know how else to word this: I have NEVER so much as plugged in the iPad to my computer via MacBook! There is no computer I last synced with because I have never synced AT ALL. iTunes doesn't recognize the iPad. I've been locked out to where I'm told to connect to iTunes. I connected the iPad to iTunes via the USB cable and my MacBook. iTunes tells me exactly: "iTunes cannot connect to the iPad 'iPad' because it is locked with a passcode. You must enter your passcode on the iPad before it can be used with iTunes." My iTunes and MacBook are up to date on all updates. Help, I'm desperate and can't afford a new one! 😢

iPad 2 Wi-Fi, iOS 5.1

Posted on Jun 19, 2012 8:24 PM

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Answer 1

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stevejobsfan0123

Level 9

54,384 points

Jun 19, 2012 8:28 PM in response to PAHusky

Did you forget the passcode? The passcode entry only needs to be done once per computer. If you had entered it once and later forgot the passcode, you would be able to restore the iPad without entering the passcode. But now, you will have to put it in Recovery Mode: http://support.apple.com/kb/HT1808

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Answer 2

Jun 25, 2012 2:19 PM in response to PAHusky

I am in exactly the same situation: my ipad has suddenly asked for a passcode. I've entered the only one I ever had, and it claims it is wrong and locks me out for increasing amounts of time. Clearly I'm not alone in encountering this problem. And I can't try to change things via itunes, because itunes simply tells me to unlock the ipad.

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