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Cannot Connect to Mac App Store

4122 Views 7 Replies Latest reply: Jun 20, 2012 7:17 AM by Carolyn Samit RSS
CaffeineIV Level 2 Level 2 (175 points)
Currently Being Moderated
Jun 19, 2012 9:50 PM
  • When I open the MAS, I get a "Cannot Connect to the App Store" alert in the window.
  • When I try to signin, I receive a red "Connection failed" message in the signin dialog box.
  • When I go to Software Update from the Apple Menu, I receive a notice that "Software Update can’t connect to the update server. Make sure you’re connected to the Internet, and then try again."
  • When I click on the Network Diagnostics button presented and go through the diagnostic, my network reports operating perfectly.
  • When I go to an app on the iTunes web-storefront click on the "View in Mac App Store" button, the MAS launches, but I get the same connection error.

 

I can sign in to the iTunes store. I can update software on my iDevices by using the iOS App Store. I have no problems there. It's just the MAS.

 

Apple support articles say:

If you’re having trouble using App Store, try these solutions:

  • If you see a message that your computer can’t connect to App Store, make sure your Internet connection is working. If you can open a web browser and view a website, there may be a problem with the store. Try using App Store again later. [I've been trying for two days, and there aren't a lot of issues like this on the first page of the discussions section, so I think it's probably not a common error at the  moment...]
  • Make sure your computer’s date, time, and time zone are set correctly in Date & Time preferences. Choose Apple menu > System Preferences, and then click Date & Time. [These are correct.]
  • Make sure your Apple ID information is accurate and that you don’t need to correct a problem with a previous purchase. To verify your Apple ID information and review your purchase history, choose Store > View My Account or click Account in the Quick Links section. [I can't connect in the app, so...]

If you’re still having trouble, click Support in the Quick Links section. [I couldn't find QuickLinks, but no other support article seems to be availlable to help this problem.]

I have restarted my computer, I have removed the App Store with AppDelete and reinstalled from the Lion 10.7.4 Client Combo. I've got no change.

 

I did notice that the MAS window menu reports the name of the window as "Firenze", which seems weird to me. Can anyone advise me?

 

kernal.log

Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m69d3947c

Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 f7499348

Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m639defac 647 ->Software Update<-

Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m1958bd17

Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m69d3947c

Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 f7499348

Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m639defac 647 ->Software Update<-

Jun 20 00:39:41 MyMachine kernel[0]: 2.4.0 m1958bd17

Jun 20 00:39:42 MyMachine kernel[0]: Software Update (map: 0xffffff8019bc0f68) triggered DYLD shared region unnest for map: 0xffffff8019bc0f68, region 0x7fff95000000->0x7fff95200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m69d3947c

Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 f7499348

Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m639defac 660 ->App Store<-

Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m1958bd17

Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m69d3947c

Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 f7499348

Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m639defac 660 ->App Store<-

Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m1958bd17

Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m69d3947c

Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 f7499348

Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m639defac 660 ->App Store<-

Jun 20 00:39:58 MyMachine kernel[0]: 2.4.0 m1958bd17

Jun 20 00:39:59 MyMachine kernel[0]: App Store (map: 0xffffff801c96e878) triggered DYLD shared region unnest for map: 0xffffff801c96e878, region 0x7fff95000000->0x7fff95200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

 

system.log

Jun 20 00:39:39 MyMachine installd[652]: Starting

Jun 20 00:39:39 MyMachine installd[652]: uid=0, euid=0

Jun 20 00:39:41 MyMachine [0x0-0x20020].com.finderpop.fp-injector[328]: FinderPop-beta-x86_64-24209: Patching 'Software Update' 0:5b05b (CF-c)

Jun 20 00:39:41 MyMachine Software Update[647]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"

Jun 20 00:39:49 MyMachine installd[652]: Exiting.

Jun 20 00:39:58 MyMachine [0x0-0x20020].com.finderpop.fp-injector[328]: FinderPop-beta-x86_64-24209: Patching 'App Store' 0:5c05c (CF-c)

Jun 20 00:39:58 MyMachine App Store[660]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"

Jun 20 00:41:22 MyMachine [0x0-0x20020].com.finderpop.fp-injector[328]: FinderPop-beta-x86_64-24209: Patching 'System Preferences' 0:5d05d (CF-c)

Jun 20 00:41:22 MyMachine System Preferences[665]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"

Jun 20 00:41:25 MyMachine Finder[261]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.

Jun 20 00:41:27 MyMachine System Preferences[665]: Killed finderpop-daemon

Jun 20 00:41:27 MyMachine com.apple.launchd.peruser.502[179] ([0x0-0x20020].com.finderpop.fp-injector[328]): Exited: Terminated: 15

Jun 20 00:41:27 MyMachine [0x0-0x5d05d].com.apple.systempreferences[665]: FinderPop-x86_64-24209 - removed myself from Login Items (1)

Jun 20 00:41:34 MyMachine installd[681]: Starting

Jun 20 00:41:34 MyMachine installd[681]: uid=0, euid=0

Jun 20 00:41:44 MyMachine installd[681]: Exiting.

 

Daignostic and Usage:

6/20/12 12:39:40.635 AM Software Update: SWU: scan found 0 products:

com.apple.message.uuid: {Alphanumeric removed}

com.apple.message.domain: com.apple.SoftwareUpdate.time.scan

com.apple.message.signature: FAILURE: (null)://localhost/

com.apple.message.result: failure

com.apple.message.value: 0.63927

com.apple.message.value2: 930.995

com.apple.message.signature2: Software Update

com.apple.message.signature3: SUScanResultCode, 100

6/20/12 12:41:35.190 AM Software Update: SWU: scan found 0 products:

com.apple.message.uuid: {Alphanumeric removed}

com.apple.message.domain: com.apple.SoftwareUpdate.time.scan

com.apple.message.signature: FAILURE: (null)://localhost/

com.apple.message.result: failure

com.apple.message.value: 0.07725

com.apple.message.value2: 116.113

com.apple.message.signature2: Software Update

com.apple.message.signature3: SUScanResultCode, 100

 

Is it really just a a server down, or is there a bigger problem?

 

(Couldn't edit profile; change is 12 GB RAM)

Mac OS X (10.7.4), 3.06 GHz Intel Core Duo; 4GB 1067 MHz RAM
  • Carolyn Samit Level 10 Level 10 (84,070 points)
    Currently Being Moderated
    Jun 20, 2012 3:46 AM (in response to CaffeineIV)

    Hi ..

     

    Fist, uninstall Fingerpop beta > http://www.finderpop.com/manual/210/title.html

     

    "/Library/ScriptingAdditions/SIMBL.osax"

     

    Next, open a Finder window. From the Finder menu bar click Go > Go to Folder

     

    Type this exactly as you see it here:

     

    /Library/ScirptingAdditions

     

    Click Go

     

    Move the  SIMBL.osax files from the ScriptingAddtions folder to the Trash

     

     

    Try the App Store.

     

     

    edited by:  cs

  • Carolyn Samit Level 10 Level 10 (84,070 points)
    Currently Being Moderated
    Jun 20, 2012 6:24 AM (in response to CaffeineIV)

    If you have security (anti virus) software installed, disable that.

     

    Remove any items in System Preferences > Users & Groups > Login Items then restart the Mac.

     

    And try Starting up in Safe Mode A Safe Mode boot deletes system caches that may help.

     

    A Safe Mode boot takes much longer then a normal boot so be patient. Once you see the Desktop, click the Apple menu icon top left corner of your screen. From the drop down menu click Restart then try the App Store or Software Update ..

     

     

     

    edited by:  cs

  • Carolyn Samit Level 10 Level 10 (84,070 points)
    Currently Being Moderated
    Jun 20, 2012 6:40 AM (in response to CaffeineIV)

    I do not think any of my login items restart the mac on login?

     

    But try deleting the apps listed in Login Items to troubleshoot. Restart your Mac deleting the apps. If the same thing happens for Software Update and the App Store, then at least you can rule that out and it only takes a minute to add them back in.

     

    Try turning off the Firewall in System Preferences > Security & Privacy > Firewall

     

     

    edited by:  cs

  • Carolyn Samit Level 10 Level 10 (84,070 points)
    Currently Being Moderated
    Jun 20, 2012 7:17 AM (in response to CaffeineIV)

    You're welcome. Glad you found the culprit 

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