I have internet access as I just finished downloading and installing iTunes but I cannot get to the store through it
Windows 7
Hi, I have windows 7 and cannot log into my itunes acc. I tried all the prompts that you said but still cannot log in. Not sure what to do next?
I tried reinstall latest itunes 12.6.0.100
and
netsh winsock reset
still not able to connect to itunes store...
any advice?
Microsoft Windows 7 x64 Enterprise Edition Service Pack 1 (Build 7601)
FUJITSU LIFEBOOK E734
iTunes 12.6.0.100
FairPlay 2.12.8
Apple Application Support 5.4.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 10.3.1.2
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 6.2.1.67
iTunes Serial Number 00000000165B872C
Current user is not an administrator.
The current local date and time is 2017-04-09 03:45:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics 4600
**** Runtime Libraries ****
c:\windows\system32\msvcp140.dll: 14.0.23918.0
c:\windows\system32\vcruntime140.dll: 14.0.23918.0
c:\program files\itunes\ucrtbase.dll: 10.0.10586.212
c:\windows\system32\msvcp100.dll: 10.0.40219.325
c:\windows\system32\msvcr100.dll: 10.0.40219.325
c:\windows\system32\msvcp120.dll: 12.0.21005.1
c:\windows\system32\msvcr120.dll: 12.0.21005.1
**** External Plug-ins Information ****
No external plug-ins installed.
Bonjour service 3.1.0.1 (333.18) is currently running.
iPodService 12.6.0.100 (x64) is currently running.
iTunesHelper 12.6.0.100 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {3FF0F80C-3227-4E44-AB66-23A3E1BE025E}
Description: Juniper Network Connect Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 08:00:00 1970
Lease Expires: Thu Jan 1 08:00:00 1970
DNS Servers:
Adapter Name: {CC37320C-A408-4FD1-97EB-5C9141728E6E}
Description: TeamViewer VPN Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 08:00:00 1970
Lease Expires: Thu Jan 1 08:00:00 1970
DNS Servers:
Adapter Name: {6A7A1A7F-B041-47EB-A0E7-32241464DF51}
Description: TAP-Windows Adapter V9
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 08:00:00 1970
Lease Expires: Thu Jan 1 08:00:00 1970
DNS Servers:
Adapter Name: {ED6CBAC3-C8D1-4BBB-AF40-1E8F3CE9ECA0}
Description: VPN Client Adapter - VPN
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 08:00:00 1970
Lease Expires: Thu Jan 1 08:00:00 1970
DNS Servers:
Adapter Name: {51D3FB01-A063-44E5-9AF7-7DECCD4F0979}
Description: Intel(R) Ethernet Connection I217-LM
IP Address: 192.168.1.120
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Apr 9 03:06:58 2017
Lease Expires: Thu Jan 1 08:00:00 1970
DNS Servers: 192.168.1.1
Adapter Name: {13220747-44DF-4842-AB59-D5A0497DB06D}
Description: Intel(R) Wireless-N 7260
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 08:00:00 1970
Lease Expires: Thu Jan 1 08:00:00 1970
DNS Servers:
Adapter Name: {7E3F87EC-BBEF-42CE-AA61-BEC1462F6E10}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 08:00:00 1970
Lease Expires: Thu Jan 1 08:00:00 1970
DNS Servers:
Adapter Name: {71408864-EF60-49D1-9F2C-60D3FE0C64B4}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 08:00:00 1970
Lease Expires: Thu Jan 1 08:00:00 1970
DNS Servers:
Adapter Name: {3B391CC7-3F03-429F-A998-31BD7A180DE5}
Description: Microsoft Virtual WiFi Miniport Adapter #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 1 08:00:00 1970
Lease Expires: Thu Jan 1 08:00:00 1970
DNS Servers:
Adapter Name: {99A9CF68-9100-4E05-8A46-FAE5451E77FF}
Description: VMware Virtual Ethernet Adapter for VMnet1
IP Address: 192.168.80.1
Subnet Mask: 255.255.255.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 1 08:00:00 1970
Lease Expires: Thu Jan 1 08:00:00 1970
DNS Servers:
Adapter Name: {52FE9FE1-6AD4-4E7D-B40D-C6B1E253C560}
Description: VMware Virtual Ethernet Adapter for VMnet8
IP Address: 192.168.180.1
Subnet Mask: 255.255.255.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 1 08:00:00 1970
Lease Expires: Thu Jan 1 08:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
iTunes has never successfully accessed the iTunes Store.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
@ wiclee: Thank you so much, I had the same problem and finally it got fixed after an effort of almost a month.
Hi wiclee - thanks so much. How frustrating not to get access - new computer and all. Worked a treat.
wiclee - I cannot thank you enough for this SUPER EASY fix! I have not been able to access the iTunes Store since Feb '12. After I ran this command prompt, my iTunes Store opened right away - no problems at all!
wiclee, very good man! Thank you!!!
Worked for me. Thanks a lot!!!
wiclee is a LEGEND had itunes (but no istore in itunes) followed his link and MAGIC there it is thanx wiclee
One day I found I couldn't connect to the apple store. My itunes was perpetually stuck trying to access the itunes store and not connecting and not showing an error message. After running diagnostics I found that I was unable to connect securely. wiclee's answer above solved my problem. Thank you very much!!!!! I've been searching for a good 3 months for this solution.
I have windows 8 enterprise OS and iTunes ver. 10.5.0.142. I was upgrading my iPad to IOS 6.1.3. After finishing the upgrade my iPad Reboot and currently stucked-up in a plug-in screen and iTunes Logo. When I try to connect it to the iTunes pop-up message appear saying " iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes." In short, I push the restore button then another pop-up message appear saying " The iPad software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later." I tried many ways but still no luck. I repeatedly reboot the iPad and open the iTunes still the same problem. I try also to uninstall the iTunes and installed the lower version but still the same problem, I even check the firewall if the ITunes was block or My privileges is administrator to run the iTunes or even reset my winsock but the problem still remain. PLEASE HELP! Thank you in advance!!!
Fixed the issue I was having. Thanks a bunch!
Timeless information it appears. Not sure what caused this to happen. But, I was unable to connect to the iTunes store for a week or more ... until I found this thread. Your cmd prompt command to reset the winsock catalog did the trick. Thanks 😀
I know this is a relatively old post, but like Tom said above.... this still works!
I have a Win7x64 PC and was using a Bigfoot Killer NIC (gaming NIC), as opposed to the integrated NIC on the motherboard (Broadcom, LOM). The Killer NIC that I am using is no longer supported (no new drivers are being written/released). I wanted to use the BCOM NIC with new drivers and firmware that I recently installed to help resolve a few 'annoying' issues.
iTunes would connect to the store without issue, but was suffering from quite a few network resets during file downloads (purchased movies or music). So, I wanted to test my BCOM NIC. I could not connect to the iTunes store with my BCOM network adapter for the life of me.
Like many others, I tried quite a few things. I fumbled around with my firewall, router, antivirus software, etc.,... The steps provided in this forum thread provided a quick and accurate solution.
THANK YOU!
Helped a bunch! THANK YOU! 😀
secure link to itunes store failed windows 7
