1 Reply Latest reply: Jun 20, 2012 12:45 PM by planb77
Boostapproved Level 1 Level 1

iPod only says www.applle.com/ipod/support


My computer and itunes both do not pick up my iPod when it's hooked up

iPod classic, Windows 7, computer and itunes both do not see
  • planb77 Level 7 Level 7

    Try manually placing the iPod into Disk Mode to at least try and have the iPod mount as an external drive/device on your Windows 7 PC that you can access via Start Menu -> Computer.

    Putting iPod into Disk Mode


    The message on screen is usually a very strong indicator of hardware damage with your device, meaning there is a good chance you'll need to have it serviced or replaced.