Any other suggestions? I am having the same issue. I have:
- Rebooted all hardware
- Tried removing WiFi security
- Change the Channel for WiFi
- Replaced my router
- Attempted using different networks
- Attempt with a static IP address (I think... I am not so confident in these settings to know if I did this correctly. Can you clarify how to do this")
I have contacted Apple Support and they have offer absolutely no assistance.
I am in shock with the number of failure points CREATED by Apple:
- Using iCloud, discourages you from backing up with iTunes. Yes, of course you can still back up with iTunes manually, but Apple actually makes it less convenient, all so you will use iCloud.
- Ironically, at the first indication of an issue with iCloud, support asks, "Do you have an iTunes Backup you can use?"
- It is ridiculous that iCloud restores cannot recover from internet connection disruptions. With large files (mine is 12GB) and restoration estimates of >10 hours (mine has stabalized as high as 30+ hrs), that is an unrealistic requirement. It adds insult to injury to fail after multiple hours, only to have to start from scratch again.
- It is shortsighted that there is no other means to accesses these restore points, such as downloading using a wired network connection and then restoring from the desktop.
- I am shocked you must erase your device in order to restoring. In my case, I was trying to restore a minor item, trusting iCloud would do its thing, and instead iCloud fails and have lost all of my data and been struggling to restore it (i.e. not having a phone) for 5 days.
- Everytime I talk to Support, they reference that my restore point is large. Yet, it is just a fraction of the capacity of my phone, which is not even the largest iPhone. If iCloud can't handle back ups of that size make that known and make it possible for me to parse my backups into smaller segments. Don't sell a backup solution that can't handle the capacity of your hardware and worse, don't let the issue be discovered at the point of failure.
Apples cavalier attitude with the failure of their service is quite amazing. They basically said, "it should have work, but doesn't. Sorry."
So extremely disappointing. I feel as if I have been scammed by Apple, believing iCloud could do anything, when it has delivered nothing.