Cannot send emails from my iPad 2 or iphone using 123-reg.co.uk email account receiving email is ok ???
iPad 2, iOS 5.1
You should probably contact 123-reg and ask them what the correct settings are for their email accounts.
It probably needs authenticated SMTP if your iPad is not connected to the internet through them.
I have added the the smtp as advised by 123-reg.co.uk but does not resolve problem ?
How do I authenticate the smtp ?
You have to use the right settings from 123-Reg. I don't know what they are.
This is more a question for the 123 Reg support forum, rather than Apples.
Hello,
My name's Nerys and I work for 123-Reg.
The most common course of your issue is the that authentication for your outgoing mail server is not set correctly.
To do this you will need to edit your SMTP server. Within your email settings, under account information your SMTP server will show. Please click this and select the option to edit the server list. Selecting the 123-Reg SMTP server will open the details for this server.
Within the advance section please ensure that authentication is set to "password" and that you enter your username and password. These will be the same details you have entered for the incoming mail server.
There are two guides available on the 123-Reg support site which may help you with the set up:
If you need any further help please do say and I will be happy to advise.
Regards,
Nerys
Neyrs thank you for your help all sorted emails flying both ways much appretiated
Neyrs thank you for your help all sorted emails flying both ways much appretiated
Hello,
You're welcome. I am glad to hear that the emails are now working correctly.
Regards,
Nerys
Hi Nerys,
I'm having the same problem. I'm receiving emails ok, but unable to send. i keep receiving a message that my user name and password are incorrect, and smtp. can you help please.
Hi ....I have had repeated problems with 123-reg and my email. I have a domain name and email that I paid £180.00 pounds for a month ago. Since then I have not had an outgoing email. I have all the correct settings but still I have no email. This is my work email and they have told me that Mac mail is not compatible with domain names and emails at 123 Reg. I have asked for my money back but they have refused. So I now have an email that will not work with my Mac mail and I am £180 out of pocket....Moral of this story is don't go near 123 Reg if you have a mac....
they have told me that Mac mail is not compatible with domain names and emails at 123 Reg.
Sounds like they don't know what they are talking about. I've never heard of ANY domain name or email being incompatible with Apple Mail.
They probably just can't be bothered to help you - which has been my experience of 123-Reg in the past.
Hello,
Can you send your account details over to customerexperience@123-reg.co.uk so I can look into this and look to get your email set up and working. I can confirm that you definitely can use 123-reg email on an Ipad and i would be interested to look into the support you have received regarding this. It sounds like an issue with the way your outgoing server is set up, so if you can send over details of all your settings I should be able to find the cause.
Regards,
Nerys
Nerys....
Thank you I have sent you an email so hopefully you can sort this out. Tom
Ps...Ironically I have had to use my email that is not registered to 123 Reg to reply to you....
This is exactly my problem. I have reset on my 123 dashboard page and deleted and set up mail accounts over 10 times. I tried the above and one of my emails sent an email, I then did the same on the other email address but no joy. I have now tried on the one that did work and now it doesn't.
I was just about to buy another domain and site with 123 but no chance. Someone please help, this ridiculous and time consuming costing me too much money!!
Hello NickRidz,
If you can send over full details on the settings you are using to customerexperience@123-reg.co.uk I will be more than happy to check them and to ensure that these are correct. I will also be able to check your mailbox.
If the issue is just from sending it may be the case that your ISP does not allow the 123-reg SMTP port. If this is the case I will do my best to advise you of an alternative so we can get your emails flowing.
Regards,
Nerys
Can't send 123-reg.co.uk emails from my ipad
