MichaelMcDougall
Level 1 (0 points)

Q: Has anyone got a solution for the inability to update or reinstall itunes 10.6.3 on a windows 7 64 bit computer

I have been unable to update or reinstall Itunes to my windows 7 64 bit computer.  I have tried most of the suggestions to date to no avail.  My outcome is a dialog box that says itunes was not installed. . .  At one point, it created a situation where my CDDVD drive was disabled but a windows troubleshooter got that back working citing a "class filter driver problem" that it repaired.  Also, Itunes comes up and plays from the optical drive (and the hard drive) but will not write to the CD or refresh my podcast list.  Anyone?

Windows 7

Posted on Jun 20, 2012 2:52 PM

by b noir,Solvedanswer
b noir b noir
Level 9 (72,129 points)
A:

Thanks again.

 

CD Driver Not Available

 

... yeah, GEAR driver trouble.

 

With that one, I'd start with solution 3 from the following document:

 

iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

Posted on Jun 23, 2012 7:52 PM

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MichaelMcDougall

Q: Has anyone got a solution for the inability to update or reinstall itunes 10.6.3 on a windows 7 64 bit computer

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  • Helpful answers

  • by b noir,

    b noir b noir Jun 20, 2012 4:54 PM in response to MichaelMcDougall
    Level 9 (72,129 points)
    Jun 20, 2012 4:54 PM in response to MichaelMcDougall

    My outcome is a dialog box that says itunes was not installed

     

    What's the precise text of that error message, please? (There's a few different ones I can think of that you might be getting.)

  • by MichaelMcDougall,

    MichaelMcDougall MichaelMcDougall Jun 21, 2012 11:45 AM in response to b noir
    Level 1 (0 points)
    Jun 21, 2012 11:45 AM in response to b noir

    The installation program finishes by saying that itunes was sucessfully installed.  After opening itunes, however, an itunes dialog box says "iTunes was  not properly installed.  If you wish to import or burn CDs you need to reinstall iTunes"

     

    A partinally functional iTunes appears after closing that dialog box  It shows iTunes 10.6..3.25 under "help about".

     

    The library won't refresh and an attempt to burn a disk results in the message "disc Recording not found..."

     

    Michael

  • by b noir,

    b noir b noir Jun 21, 2012 7:10 PM in response to MichaelMcDougall
    Level 9 (72,129 points)
    Jun 21, 2012 7:10 PM in response to MichaelMcDougall

    many thanks.

     

    iTunes was  not properly installed.  If you wish to import or burn CDs you need to reinstall iTunes"

     

    That can be trouble with the GEAR drivers, but I think we'd better doublecheck that.

     

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • by MichaelMcDougall,

    MichaelMcDougall MichaelMcDougall Jun 23, 2012 2:37 PM in response to b noir
    Level 1 (0 points)
    Jun 23, 2012 2:37 PM in response to b noir

    Thanks, Here is the diagnostic:  By the way, I have done multiple reinstall and "repair installs" without success.

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    Acer Aspire 7736

    iTunes 10.6.3.25

    QuickTime not available

    FairPlay 1.14.43

    Apple Application Support 2.1.9

    iPod Updater Library 10.0d2

    CD Driver Not Available

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 5.2.0.6

    Apple Mobile Device Driver not found.

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 00DDABD4031386A0

    Current user is not an administrator.

    The current local date and time is 2012-06-23 10:39:35.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

    Video Display Information

    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

    　 

    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 10.6.3.25 (x64) is currently running.

    iTunesHelper 10.6.3.25 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

    **** CD/DVD Drive Tests ****

    No drivers in LowerFilters.

    No drivers in UpperFilters.

    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.

    Force Optical Power Calibration before burn is turned on in the preferences.

    The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive D: TSSTcorp CDDVDW TS-L633C on CDRW media at speed 4X.

    　 

  • by b noir,Solvedanswer

    b noir b noir Jun 23, 2012 7:52 PM in response to MichaelMcDougall
    Level 9 (72,129 points)
    Jun 23, 2012 7:52 PM in response to MichaelMcDougall

    Thanks again.

     

    CD Driver Not Available

     

    ... yeah, GEAR driver trouble.

     

    With that one, I'd start with solution 3 from the following document:

     

    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

  • by MichaelMcDougall,

    MichaelMcDougall MichaelMcDougall Jun 24, 2012 8:41 AM in response to b noir
    Level 1 (0 points)
    Jun 24, 2012 8:41 AM in response to b noir

    I installed new GEAR drivers from their website and everything is ok now.  Who are you?  This is probably the first time I have gotten clear, direct, and correct advice from any tech support source, company or individual.  Usually, I get a clue that leads me to a solution.  Terrific!

     

    Thanks so much!

    Michael

  • by b noir,

    b noir b noir Jun 24, 2012 3:09 PM in response to MichaelMcDougall
    Level 9 (72,129 points)
    Jun 24, 2012 3:09 PM in response to MichaelMcDougall

    I'm embarrassed now. Just a support volunteer who's been around a while, and in this case the information you were able to provide pointed us towards a reasonably-high-percentage play.

     

    Glad you got things working again.

  • by fruitc88,

    fruitc88 fruitc88 Jul 25, 2012 3:11 PM in response to b noir
    Level 1 (0 points)
    Jul 25, 2012 3:11 PM in response to b noir

    hi b Noir -

     

    Since you were so helpful to Michael - I'm wondering if you may have the insight/answers to help me?

     

    I asked this question yesterday but so far - radio silence.... How are things in NZ, you kiwi!? (Aussie - Canadian myself

     

    Cheers and thanks for any help.

     

    fruitc88

     

            Jul 24, 2012 8:52 PM  

     

    Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community,  I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)

     

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    Hewlett-Packard HP Pavilion dv6 Notebook PC

    iTunes 10.6.3.25

    QuickTime 7.7.2

    FairPlay 1.14.43

    Apple Application Support 2.1.9

    iPod Updater Library 10.0d2

    VoiceOver Kit 1.4.2 (222093/222742)

    CD Driver 2.2.0.1

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 5.2.0.6

    Apple Mobile Device Driver 1.59.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

    iTunes Serial Number 0043AC7C0368E428

     

    Current user is not an administrator.

    The current local date and time is 2012-07-24 23:43:08.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

    Video Display Information

     

    ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    iPodService 10.6.3.25 (x64) is currently running.

    iTunesHelper 10.6.3.25 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

    iPod nano (6th generation), Windows 7