stufromhalifax wrote:
. . .
The Mac help files are as well designed as any and with their short paragraphs and detailed breakdowns into topics and subtopics, you ge the feeling you can find answers in a hurry.
But you didn't find what you wanted there, did you? 😉
I'd suggest a column of links on the left which brings up topics on the right. The links could contain major categories with sub categories and sub-sub categories. This would reveal the organization of your whole website and make it easy for people to read the material they want, not just the answer, but the topic area as well.
They do. The main index ("Home" in the nav bar at the top and bottom of each page): http://pondini.org/OSX/Home.html
Several of those are links to sub-indexes, such as Time Machine - Frequently Asked Questions
(basically a list of links) and Time Machine - Troubleshooting (a list of categories and links).
Your website isn't searchable, which is one of the first things I look for when I'm trying to get help for something.
iWeb doesn't support a search feature. 😟
And you could break up your type more. Take a tip from the For Dummies books. You can't read three words without some kind of graphic. I read a lot of books but three paragraphs on a computer screen is unbearable.
But you like the Mac help files? Isn't that what they are?
Not to mention your last post. Five paragraphs all in the same typeface, no emphasis, no graphics. 😉
On most of my pages, there are lots of graphics and colored boxes. FAQ #17, the one you were complaining about, doesn't have more than 3 paragraphs without a colored box, colored paragraph, or screenshot until the green and blue boxes. And the blue one has things set off with bullet points and/or boldface type, where appropriate.
Forgive me, but I suspect your 15-second attention span is the larger problem.