HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits
jilltn155
Level 1 (0 points)

Q: I don't know whether these articles apply or not.  Here's what I seeing in my iTunes program.  When I open iTunes, I see little exclamation points next to EVERY song that has been downloaded.  Therefore, I can't play them from my computer or dwnld to iPod

Can somebody help me get rid of these exclamation points so that I can download all my songs to my iPod?  Please?  I don't know why they appeared, as I did have the songs working before and they were on my iPod.  But, I didn't want ALL of them on there and I didn't know I could "select" which songs to send to the iPod.  However, it's been a few months since I messed with it.  But, yesterday, when I went to select my songs, I noticed all these excalamation points on everything that was there.  Help, please!  Again, I can't play them from my computer AND they won't download to my iPod!

 

Thanks,

iPod touch, Windows XP

Posted on Jun 21, 2012 4:25 AM

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jilltn155

Q: I don't know whether these articles apply or not.  Here's what I seeing in my iTunes program.  When I open iTunes, I see ... more

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  • by turingtest2,

    turingtest2 turingtest2 Jun 21, 2012 4:37 AM in response to jilltn155
    Level 10 (88,143 points)
    Apple TV
    Jun 21, 2012 4:37 AM in response to jilltn155

    This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.

     

    Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.

     

    Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.

     

    tt2