I used the protection plan on my iMac, but it is not working for my Time Capsule...

Question

I used the protection plan on my iMac, but it is not working for my Time Capsule...

I recently bought the Apple Care Protection Plan and I got my iMac registered for it. However, I cannot get my Time Capsule, purchased months before the Protection Plan, registered. I did type the serial numbers of both the Plan and the device correctly, but the site cannot register the Time Capsule, I keep getting a system error. Is there a way that I can get the Plan on my Time Capsule too? I could buy another Plan, but I don't think I should spend another $200.00 if it's not necessary. Can anyone explain why my Time Capsule cannot be registered with the plan?

Time Capsule 802.11n (4th Gen), Mac OS X (10.7.4), Apple Care Protection Plan

Posted on Jun 21, 2012 6:11 AM

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Answer 1

Jun 21, 2012 5:26 PM in response to DestroyerDrak

There is no care on the TC.. it is included in the computer plan. I don't think you need to register it.. if the TC goes bad.. just keep its receipt and apple will replace it if it was purchased no more than 2years before the computer it is covered under.. and no more than 3years old in total.

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Answer 2

Pondini

Level 8

38,863 points

Jun 21, 2012 5:33 PM in response to DestroyerDrak

DestroyerDrak wrote:

I recently bought the Apple Care Protection Plan and I got my iMac registered for it. However, I cannot get my Time Capsule, purchased months before the Protection Plan, registered.

That's correct; it's covered, but you can't register it separately for some reason. (I went through this with Apple a couple of years ago myself.)

Just keep your receipts, preferably with the serial number, in case you ever have a problem.

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