Powerpoint & Spinning wheel of death

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Level 1

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Powerpoint & Spinning wheel of death

We bought this iMac brand new about 4 months ago. My wife has been working on a project for school on Powerpoint, and yesterday started the spinning wheel of death anytime she logs onto her desktop, when i sign in on mine it doesnt appear. Also, when she tried to open powerpoint to continue on her project, pop up appears and doesnt allow her to use anything from Office... says "make sure version is up to date with OS" it has worked fine for 2 months now messing up and she cant work on her presentation that is due very soon

iMac (21.5-inch Mid 2011)

Posted on Jun 21, 2012 10:53 AM

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Answer 1

RRFS

Level 5

4,522 points

Jun 21, 2012 10:56 AM in response to DetroitJay

If your wife has installed any of these:

Bad Apps and definitely remove at least the following:

Akamai Download Manager

EyeConnect

Novacom

† PeerGuardian

† VirusBarrier

MacDefender

MacKeeper

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Answer 2

baltwo

Level 9

62,386 points

Jun 21, 2012 6:54 PM in response to DetroitJay

If it works in your account and not hers, I suspect some conflict or corruption, usually with preference (plist) files. Simplest thing to do if both accounts are admin ones, is to log into yours, launch Users & Groups, unlock the padlock, select her account, and delete it, SAVING her data (put into a disk image and saved in /Users/Deleted Users/). Then, recreate her account, using the exact same username/password combo, quit User's & Groups, log out, and log into her account. To retrieve the saved data, mount the disk image, and copy stuff back. Do note that you can slowly restore the plist files, logging out and back in, until you determine which one(s) caused the SBBOD. For more on the SBBOD, see http://www.thexlab.com/faqs/sbbod.html

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