5 Replies Latest reply: Jun 22, 2012 11:02 AM by baltwo
joachimn Level 1 Level 1 (0 points)

I use office 2004 a lot but suddenly it won't open fully in 10.6.8. Anything I can do to make it work?


MacBook (13-inch Late 2007), Mac OS X (10.6.8)
  • baltwo Level 9 Level 9 (61,945 points)

    Office '04 is a suite of apps, but it doesn't open, only its contained apps do. Provide more details, especially what you mean by won't open fully.

  • joachimn Level 1 Level 1 (0 points)

    It goes as far as to putting e.g. Power Point where I now have Safari. But the menues does not come up and it locks up at that point. Not even able to be closed down normally.

     

    Thanks...

  • baltwo Level 9 Level 9 (61,945 points)

    Create a new admin user account, log into it, and see if the issue persists.

  • joachimn Level 1 Level 1 (0 points)

    It works. Which is veeeeery nice. Thanks a lot.

     

    Is the easiest now to back up my old account and move everything to the new one?

  • baltwo Level 9 Level 9 (61,945 points)

    Since the issue is specific to your original user account, you can proceed in two ways. One is to log into your new account, make a list of the preference files (plists) located in /username/Library/Preferences/, including any in the ByHost subfolder, log back into the original account, move everything on that other account's list from the original account's Preferences folder into a newly created folder on the Desktop, log out and back in, and see if the problem goes away. If so, you can copy the ones in the Desktop folder (one at time) back into /Preferences/, restart, and see if the problem returns. If so, you've identified the corrupt/conflicting one. Continue with all of them until isolating the bad ones. That'll save you the trouble of resetting preferences.

     

    The second way is much more detailed and I'll not burden you with the steps unless the above doesn't fix the issue.