MacBook Pro June 2012 13" Kernel Panic

Question

I have a four day old MacBook Pro 13" which has had two Kernel Panics in two days, is it Parallels or shall I just take it back, or is it the driver issue that everybody is talking about, please see diagnostic reports below:-Thanks for any advice or suggestions:-Interval Since Last Panic Report:  20543 secPanics Since Last Report:          1Anonymous UUID:                    5679D500-B7FF-4C9A-99EA-753BCCA0021CTue Jun 19 21:06:09 2012panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f816fa9b1, type 13&#x3D;general protection, registers:CR0: 0x0000000080010033, CR2: 0x00000001619cb000, CR3: 0x0000000062e34031, CR4: 0x00000000001606e0RAX: 0xffffff7f816faa84, RBX: 0x0000000000000077, RCX: 0x8000111200000080, RDX: 0x0000000000142d06RSP: 0xffffff810a86ba10, RBP: 0xffffff810a86ba20, RSI: 0xffffff8011c70400, RDI: 0xffffff8034de6000R8:  0xffffff80e20ab3c4, R9:  0xffffff810a86b9a0, R10: 0xffffff7f816fbe6c, R11: 0xffffff8011ad85e8R12: 0xffffff80155b7a88, R13: 0xffffff8034de6000, R14: 0xffffff80d1324000, R15: 0xffffff8034de6000RFL: 0x0000000000010282, RIP: 0xffffff7f816fa9b1, CS:  0x0000000000000008, SS:  0x0000000000000010CR2: 0x00000001619cb000, Error code: 0x0000000000000000, Faulting CPU: 0x2Backtrace (CPU 2), Frame : Return Address0xffffff810a86b6c0 : 0xffffff8000220792 0xffffff810a86b740 : 0xffffff80002c4794 0xffffff810a86b8f0 : 0xffffff80002da55d 0xffffff810a86b910 : 0xffffff7f816fa9b1 0xffffff810a86ba20 : 0xffffff7f816fef7d 0xffffff810a86bb60 : 0xffffff7f816fbed4 0xffffff810a86bbc0 : 0xffffff800065593e 0xffffff810a86bbe0 : 0xffffff800065621a 0xffffff810a86bc40 : 0xffffff80006569bb 0xffffff810a86bd80 : 0xffffff80002a3f08 0xffffff810a86be80 : 0xffffff8000223096 0xffffff810a86beb0 : 0xffffff80002148a9 0xffffff810a86bf10 : 0xffffff800021bbd8 0xffffff810a86bf70 : 0xffffff80002aef10 0xffffff810a86bfb0 : 0xffffff80002daec3       Kernel Extensions in backtrace:         com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f816f2000-&gt;0xffffff7f81758fff            dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80887000            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f80cfd000            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80cc4000BSD process name corresponding to current thread: prl_vm_appMac OS version:11E2620Kernel version:Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)System uptime in nanoseconds: 2612993605558last loaded kext at 1568386902603: com.parallels.filesystems.prlufs          2010.12.28 (addr 0xffffff7f807f6000, size 94208)last unloaded kext at 138447780069: com.apple.driver.AppleUSBTCKeyEventDriver          227.6 (addr 0xffffff7f8152c000, size 8192)loaded kexts:com.parallels.filesystems.prlufs          2010.12.28com.sophos.kext.sav          8.0.4com.parallels.kext.prl_vnic          7.0 15098.770637com.parallels.kext.prl_netbridge          7.0 15098.770637com.parallels.kext.prl_hid_hook          7.0 15098.770637com.parallels.kext.prl_hypervisor          7.0 15098.770637com.parallels.kext.prl_usb_connect          7.0 15098.770637com.apple.filesystems.smbfs          1.7.2com.apple.driver.X86PlatformShim          5.0.0d8com.apple.driver.AppleMikeyHIDDriver          122com.apple.driver.AGPM          100.12.69com.apple.driver.AudioAUUC          1.59com.apple.driver.AppleHDA          2.2.3f13com.apple.driver.AppleMikeyDriver          2.2.3f13com.apple.driver.AppleUpstreamUserClient          3.5.9com.apple.driver.AppleIntelHD4000Graphics          7.2.8com.apple.driver.SMCMotionSensor          3.0.2d6com.apple.iokit.IOUserEthernet          1.0.0d1com.apple.iokit.IOBluetoothSerialManager          4.0.7f2com.apple.Dont_Steal_Mac_OS_X          7.0.0com.apple.driver.AudioIPCDriver          1.2.3com.apple.driver.AppleSMCLMU          2.0.1d2com.apple.driver.ApplePolicyControl          3.1.32com.apple.driver.AppleLPC          1.6.0com.apple.driver.AppleBacklight          170.2.2com.apple.driver.AppleMCCSControl          1.0.33com.apple.filesystems.autofs          3.0com.apple.driver.AppleIntelFramebufferCapri          7.2.8com.apple.driver.AppleSMCPDRC          5.0.0d8com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2com.apple.driver.AppleUSBTCButtons          227.6com.apple.driver.AppleUSBTCKeyboard          227.6com.apple.driver.AppleIRController          312com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1com.apple.BootCache          33com.apple.iokit.SCSITaskUserClient          3.2.1com.apple.driver.XsanFilter          404com.apple.iokit.IOAHCISerialATAPI          2.0.3com.apple.iokit.IOAHCIBlockStorage          2.0.4com.apple.driver.AppleFWOHCI          4.8.9com.apple.driver.AirPort.Brcm4331          560.7.21com.apple.driver.AppleSDXC          1.2.2com.apple.driver.AppleUSBHub          5.0.7com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8com.apple.driver.AppleSmartBatteryManager          161.0.0com.apple.driver.AppleEFINVRAM          1.6.1com.apple.driver.AppleUSBEHCI          5.0.7com.apple.driver.AppleUSBXHCI          1.0.7com.apple.driver.AppleACPIButtons          1.5com.apple.driver.AppleAHCIPort          2.3.0com.apple.driver.AppleRTC          1.5com.apple.driver.AppleHPET          1.7com.apple.driver.AppleSMBIOS          1.9com.apple.driver.AppleACPIEC          1.5com.apple.driver.AppleAPIC          1.6com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0com.apple.nke.applicationfirewall          3.2.30com.apple.security.quarantine          1.3com.apple.security.TMSafetyNet          8com.apple.driver.AppleIntelCPUPowerManagement          195.0.0com.apple.driver.DspFuncLib          2.2.3f13com.apple.iokit.IOSurface          80.0.2com.apple.iokit.IOSerialFamily          10.0.5com.apple.iokit.IOFireWireIP          2.2.5com.apple.driver.AppleHDAController          2.2.3f13com.apple.iokit.IOHDAFamily          2.2.3f13com.apple.iokit.IOAudioFamily          1.8.6fc18com.apple.kext.OSvKernDSPLib          1.3com.apple.driver.X86PlatformPlugin          5.1.1d6com.apple.driver.AppleSMC          3.1.3d10com.apple.driver.AppleSMBusPCI          1.0.10d0com.apple.driver.AppleGraphicsControl          3.1.32com.apple.driver.AppleBacklightExpert          1.0.4com.apple.iokit.IONDRVSupport          2.3.4com.apple.driver.AppleSMBusController          1.0.10d0com.apple.kext.triggers          1.0com.apple.iokit.IOGraphicsFamily          2.3.4com.apple.driver.IOPlatformPluginFamily          5.1.1d6com.apple.driver.AppleUSBBluetoothHCIController          4.0.7f2com.apple.iokit.IOBluetoothFamily          4.0.7f2com.apple.driver.AppleUSBMultitouch          230.5com.apple.driver.AppleThunderboltDPInAdapter          1.8.4com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.4com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5com.apple.iokit.IOUSBHIDDriver          5.0.0com.apple.driver.AppleUSBMergeNub          5.0.7com.apple.driver.AppleUSBComposite          5.0.0com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1com.apple.iokit.IOBDStorageFamily          1.7com.apple.iokit.IODVDStorageFamily          1.7.1com.apple.iokit.IOCDStorageFamily          1.7.1com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1com.apple.driver.AppleThunderboltNHI          1.6.0com.apple.iokit.IOThunderboltFamily          2.0.3com.apple.iokit.IOFireWireFamily          4.4.5com.apple.iokit.IO80211Family          420.3com.apple.iokit.IOEthernetAVBController          1.0.1b1com.apple.iokit.IONetworkingFamily          2.1com.apple.iokit.IOUSBUserClient          5.0.0com.apple.iokit.IOUSBFamily          5.0.7com.apple.driver.AppleEFIRuntime          1.6.1com.apple.iokit.IOHIDFamily          1.7.1com.apple.iokit.IOAHCIFamily          2.0.8com.apple.iokit.IOSMBusFamily          1.1com.apple.security.sandbox          177.5com.apple.kext.AppleMatch          1.0.0d1com.apple.driver.DiskImages          331.7com.apple.iokit.IOStorageFamily          1.7.2com.apple.driver.AppleKeyStore          28.18com.apple.driver.AppleACPIPlatform          1.5com.apple.iokit.IOPCIFamily          2.7com.apple.iokit.IOACPIFamily          1.4System Profile:Model: MacBookPro9,2, BootROM MBP91.00D3.B06, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f38Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MBMemory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial portsNetwork Service: Wi-Fi, AirPort, en1Serial ATA Device: Hitachi HTS541010A9E680, 1 TBSerial ATA Device: HL-DT-ST DVDRW  GS31NUSB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 6USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 8USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0x1d183000 / 5USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 4USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3&amp;Thu Jun 21 17:57:02 2012panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f816ce29c, type 14&#x3D;page fault, registers:CR0: 0x0000000080010033, CR2: 0x0000000000000012, CR3: 0x000000002620e010, CR4: 0x00000000001606e0RAX: 0xffffff7f816ce295, RBX: 0xffffff8013dddc00, RCX: 0xffffff7f816ce3f8, RDX: 0xffffff8012b2ffa0RSP: 0xffffff810ddfba00, RBP: 0xffffff810ddfba20, RSI: 0xffffff8013dddc00, RDI: 0xffffff803b7cd000R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0xffffff7f816cee6c, R11: 0xffffff803deac5e8R12: 0xffffff80211bff88, R13: 0xffffff803b7cd000, R14: 0xffffff803b7cd000, R15: 0x0000000000000000RFL: 0x0000000000010297, RIP: 0xffffff7f816ce29c, CS:  0x0000000000000008, SS:  0x0000000000000010CR2: 0x0000000000000012, Error code: 0x0000000000000002, Faulting CPU: 0x1Backtrace (CPU 1), Frame : Return Address0xffffff810ddfb6b0 : 0xffffff8000220792 0xffffff810ddfb730 : 0xffffff80002c4794 0xffffff810ddfb8e0 : 0xffffff80002da55d 0xffffff810ddfb900 : 0xffffff7f816ce29c 0xffffff810ddfba20 : 0xffffff7f816d1e16 0xffffff810ddfbb60 : 0xffffff7f816ceed4 0xffffff810ddfbbc0 : 0xffffff800065593e 0xffffff810ddfbbe0 : 0xffffff800065621a 0xffffff810ddfbc40 : 0xffffff80006569bb 0xffffff810ddfbd80 : 0xffffff80002a3f08 0xffffff810ddfbe80 : 0xffffff8000223096 0xffffff810ddfbeb0 : 0xffffff80002148a9 0xffffff810ddfbf10 : 0xffffff800021bbd8 0xffffff810ddfbf70 : 0xffffff80002aef10 0xffffff810ddfbfb0 : 0xffffff80002daec3       Kernel Extensions in backtrace:         com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f816c5000-&gt;0xffffff7f8172bfff            dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80847000            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f80cbd000            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80c84000BSD process name corresponding to current thread: prl_vm_appMac OS version:11E2620Kernel version:Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)System uptime in nanoseconds: 29309020229869last loaded kext at 5062864397060: com.apple.driver.AppleUSBCDC          4.1.19 (addr 0xffffff7f80837000, size 16384)last unloaded kext at 5134689289947: com.apple.driver.AppleUSBCDC          4.1.19 (addr 0xffffff7f80837000, size 12288)loaded kexts:com.parallels.filesystems.prlufs          2010.12.28com.sophos.kext.sav          8.0.4com.parallels.kext.prl_vnic          7.0 15098.770637com.parallels.kext.prl_netbridge          7.0 15098.770637com.parallels.kext.prl_hid_hook          7.0 15098.770637com.parallels.kext.prl_hypervisor          7.0 15098.770637com.parallels.kext.prl_usb_connect          7.0 15098.770637com.displaylink.driver.DisplayLinkDriver          1.7com.apple.filesystems.afpfs          9.8.1com.apple.nke.asp_tcp          6.0.1com.apple.filesystems.smbfs          1.7.2com.apple.driver.AudioAUUC          1.59com.apple.driver.X86PlatformShim          5.0.0d8com.apple.driver.AGPM          100.12.69com.apple.filesystems.autofs          3.0com.apple.driver.AppleMikeyHIDDriver          122com.apple.driver.AppleHDA          2.2.3f13com.apple.driver.AppleUpstreamUserClient          3.5.9com.apple.driver.AppleMikeyDriver          2.2.3f13com.apple.driver.SMCMotionSensor          3.0.2d6com.apple.driver.AppleIntelHD4000Graphics          7.2.8com.apple.iokit.IOUserEthernet          1.0.0d1com.apple.iokit.IOBluetoothSerialManager          4.0.7f2com.apple.Dont_Steal_Mac_OS_X          7.0.0com.apple.driver.AudioIPCDriver          1.2.3com.apple.driver.AppleSMCLMU          2.0.1d2com.apple.driver.ApplePolicyControl          3.1.32com.apple.driver.AppleIntelFramebufferCapri          7.2.8com.apple.driver.AppleLPC          1.6.0com.apple.driver.AppleBacklight          170.2.2com.apple.driver.AppleMCCSControl          1.0.33com.apple.driver.AppleSMCPDRC          5.0.0d8com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2com.apple.driver.AppleUSBTCButtons          227.6com.apple.driver.AppleUSBTCKeyboard          227.6com.apple.driver.AppleIRController          312com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1com.apple.BootCache          33com.apple.iokit.SCSITaskUserClient          3.2.1com.apple.driver.XsanFilter          404com.apple.iokit.IOAHCISerialATAPI          2.0.3com.apple.iokit.IOAHCIBlockStorage          2.0.4com.apple.driver.AppleSmartBatteryManager          161.0.0com.apple.driver.AppleFWOHCI          4.8.9com.apple.driver.AppleUSBHub          5.0.7com.apple.driver.AirPort.Brcm4331          560.7.21com.apple.driver.AppleSDXC          1.2.2com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8com.apple.driver.AppleEFINVRAM          1.6.1com.apple.driver.AppleUSBXHCI          1.0.7com.apple.driver.AppleACPIButtons          1.5com.apple.driver.AppleAHCIPort          2.3.0com.apple.driver.AppleUSBEHCI          5.0.7com.apple.driver.AppleRTC          1.5com.apple.driver.AppleHPET          1.7com.apple.driver.AppleSMBIOS          1.9com.apple.driver.AppleACPIEC          1.5com.apple.driver.AppleAPIC          1.6com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0com.apple.nke.applicationfirewall          3.2.30com.apple.security.quarantine          1.3com.apple.security.TMSafetyNet          8com.apple.driver.AppleIntelCPUPowerManagement          195.0.0com.apple.security.SecureRemotePassword          1.0com.apple.driver.AppleBluetoothHIDKeyboard          160.7com.apple.driver.AppleHIDKeyboard          160.7com.apple.driver.IOBluetoothHIDDriver          4.0.7f2com.apple.kext.triggers          1.0com.apple.driver.DspFuncLib          2.2.3f13com.apple.iokit.IOSurface          80.0.2com.apple.iokit.IOSerialFamily          10.0.5com.apple.iokit.IOFireWireIP          2.2.5com.apple.iokit.IOAudioFamily          1.8.6fc18com.apple.kext.OSvKernDSPLib          1.3com.apple.driver.AppleHDAController          2.2.3f13com.apple.iokit.IOHDAFamily          2.2.3f13com.apple.driver.AppleGraphicsControl          3.1.32com.apple.driver.AppleSMBusPCI          1.0.10d0com.apple.driver.AppleBacklightExpert          1.0.4com.apple.iokit.IONDRVSupport          2.3.4com.apple.driver.X86PlatformPlugin          5.1.1d6com.apple.driver.AppleSMC          3.1.3d10com.apple.driver.AppleSMBusController          1.0.10d0com.apple.iokit.IOGraphicsFamily          2.3.4com.apple.driver.IOPlatformPluginFamily          5.1.1d6com.apple.driver.AppleUSBBluetoothHCIController          4.0.7f2com.apple.iokit.IOBluetoothFamily          4.0.7f2com.apple.driver.AppleUSBMultitouch          230.5com.apple.driver.AppleThunderboltDPInAdapter          1.8.4com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.4com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5com.apple.iokit.IOUSBHIDDriver          5.0.0com.apple.driver.AppleUSBMergeNub          5.0.7com.apple.driver.AppleUSBComposite          5.0.0com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1com.apple.iokit.IOBDStorageFamily          1.7com.apple.iokit.IODVDStorageFamily          1.7.1com.apple.iokit.IOCDStorageFamily          1.7.1com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1com.apple.driver.AppleThunderboltNHI          1.6.0com.apple.iokit.IOThunderboltFamily          2.0.3com.apple.iokit.IOFireWireFamily          4.4.5com.apple.iokit.IO80211Family          420.3com.apple.iokit.IOUSBUserClient          5.0.0com.apple.iokit.IOEthernetAVBController          1.0.1b1com.apple.iokit.IONetworkingFamily          2.1com.apple.driver.AppleEFIRuntime          1.6.1com.apple.iokit.IOHIDFamily          1.7.1com.apple.iokit.IOAHCIFamily          2.0.8com.apple.iokit.IOUSBFamily          5.0.7com.apple.iokit.IOSMBusFamily          1.1com.apple.security.sandbox          177.5com.apple.kext.AppleMatch          1.0.0d1com.apple.driver.DiskImages          331.7com.apple.iokit.IOStorageFamily          1.7.2com.apple.driver.AppleKeyStore          28.18com.apple.driver.AppleACPIPlatform          1.5com.apple.iokit.IOPCIFamily          2.7com.apple.iokit.IOACPIFamily          1.4

markbrads · Answer

Anybody, help, suggestions ??? 😕

ashayer · Answer

Having the same problem

markbrads · Answer

Thanks for the response, so glad its not just me.I&#x27;ve been told it&#x27;s Parallels related "BSD process name corresponding to current thread: prl_vm_app"I&#x27;ve had four Kernel Panic&#x27;s in six days !!!I&#x27;m asking for advice as I want to know if it is MacBook Hardware or Software related, if it&#x27;s the MacBook then I can get it exchanged as it&#x27;s under 14 days old still.I&#x27;m also having a new issue today in that I&#x27;m getting a message from Time Machine saying it cant find the Time Capsule any more, well of course it cant because its at home 😕 this is a new one on me, never had it before, so I&#x27;m worried my new MacBook Pro is a possible duffer !!!Starting to worry about the next issue.....Anybody ???

sjst3wart · Answer

Looks like a driver issue to me.   The cue to me being: Kernel Extensions in backtrace:         com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f816f2000-&gt;0xffffff7f81758fffWhat were you doing when it happened?  So far, it looks like the graphics driver issue people have been reporting.

ashayer · Answer

Probably not that for I have installed neither parrallels nor virtual box. I heard it could be related to the 10.7.4 update im going to try 10.7.3 again. Also maybe it was the beta version of messages. Not sure but I&#x27;m doing a complete reinstall.

markbrads · Answer

Hi sjst3wart,Thanks for the response.I am big Parallels user during the day due to work stuff etc. nothing out of the ordinary but at least two of the panics were when I was closing Windows/Parallels down, I&#x27;m also using UltraMon with Parallels as I use two monitors, do you think it&#x27;s hardware or just driver issue with the HD4000 due to it being a new model/product etc?I didn&#x27;t see the other users comments about the graphics driver issue you mention, due you have any url links?Thanks again for your time.

markbrads · Answer

A complete reinstall !!!Why should we have to go through all this hassle on a £1300.00 product, it&#x27;s out of order, you mention trying 10.7.3 and dumping 10.7.4, is that the Thunderbolt update patch, I saw some posts that mention going backwards but it looked complicated.

ashayer · Answer

I&#x27;m just formatting and reinstalling I have just bought it and haven&#x27;t transferred the data yet so should be okay.

markbrads · Answer

I actually pulled the 750GB drive on mine when I bought it and put a 1TB Hitachi drive in, I did a clean install from the internet of OS X, the extra 250GB helps when using other OS&#x27;s such as Windows with Parallels.Can we roll back drivers or updates do you know?

sjst3wart · Answer

I wish I could be of more help, but I&#x27;m mostly speaking from the perspective who finds bugs in Linux for a living...  Haha.  So I&#x27;ve looked at a kernel panic trace or two, before.  Some of the other threads I&#x27;ve seen indicated a problem with the Intel HD4000 driver with chrome and flash (that specific combination).  It does sound like the Intel HD4000 is a new component in the mix, and it stands to reason that its driver could cause a few issues.  In my experience with Linux, kernel panics are pretty much always caused by software misbehaving.  Basically, from my standpoint, I&#x27;d be very surprised if it wasn&#x27;t something that software will fix.

markbrads · Answer

Having a response is appreaciated, just had it again see the pics below !!!It&#x27;s always the same error line (I think) :-Kernel Extensions in backtrace:         com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f81700000-&gt;0xffffff7f81766fff            dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80887000            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f80cfd000            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80cc4000BSD process name corresponding to current thread: prl_vm_app

sjst3wart · Answer

Ahh, it looks like prl_vm_app is Parallels.  Yeah, it looks like it could be related to the interaction between that and the Intel HD4000 driver.  Sounds like they have some bugs to take care of in that driver.

ashayer · Answer

Downgraded back to 10.7.3 problem solved.Re: New MacBook Pro 13 Goes Into Sleep Mode

markbrads · Answer

Calling all Parallels version 7 users !!!!Is anybody having the same issues as me with the latest i7 13" MacBook Pro, I&#x27;m considering doing what ashayer did and downgrade back to 10.7.3 (when I learn how to do that) 😊

markbrads · Answer

Can I downgrade to 10.7.3 without a reloading the whole OS ?