3 Replies Latest reply: Dec 14, 2014 6:58 PM by ChrisJ4203
ywoodall Level 1 Level 1 (0 points)

I have a new iphone 4s I barely used.  I cant recall if I ever synced or backed up my iphone.  I forgot my password and my phone is showing "iphone is disabled connect ti itunes".  Ive followed the instructions to force the phone into recovery mode and restore as a new device however when i do this  itunes says " itunes has detected an iphone in recovery mode" next I choose ok  and the only option i can find is to restore I dont see the option for new device.  Ive choosen the recovery mode which takes about a good 30 to 60 minuets.  Once complete my iphone still shows  "iphone is disabled connect ti itunes".

What can I do to correct this???? 

iPhone 4S, Mac OS X (10.7.4), iphone disabled connect to itunes
  • brad805 Level 5 Level 5 (7,315 points)

    You have done everything correctly. iPhone 4S has Warranty, make Genius appointment and take iPhone to Apple for resolution of the problem.


    Regarding setting up as New Device. This can only be done at end of Restore Process, when iTunes prompts you, if you would like to Set Up as New iPhone, you never got to this step because of Restore Failure.

  • gp253g74d Level 1 Level 1 (0 points)

    Can you please master reset my iphone4s so i can use it please and thakyou

  • ChrisJ4203 Level 8 Level 8 (41,420 points)

    Who are you talking to? Apple does not participate in the forum. This is a user to user support forum. Besides that, there is no Master Reset for the iPhone, and no one could do that. You just posted on a 2 and half year old thread. You would have been better served if you started your own thread to pose your question. Is your phone requesting activation with an iCloud ID, or do you see a disabled screen?