3 Replies Latest reply: Dec 14, 2014 6:58 PM by ChrisJ4203
ywoodall Level 1 (0 points)

I have a new iphone 4s I barely used.  I cant recall if I ever synced or backed up my iphone.  I forgot my password and my phone is showing "iphone is disabled connect ti itunes".  Ive followed the instructions to force the phone into recovery mode and restore as a new device however when i do this  itunes says " itunes has detected an iphone in recovery mode" next I choose ok  and the only option i can find is to restore I dont see the option for new device.  Ive choosen the recovery mode which takes about a good 30 to 60 minuets.  Once complete my iphone still shows  "iphone is disabled connect ti itunes".

What can I do to correct this???? 

iPhone 4S, Mac OS X (10.7.4), iphone disabled connect to itunes