Rogue Charges

I Have had the same thing happen to me? Question... is Apple doing anything about this?? I just feel like throwing away everything Apple because of the money that's been stolen and I can no longer purchase anything

Are the purchases on your iTunes account ? If they are have you contacted iTunes Support about it ? If they don't show on your iTunes account's purchase history have you contacted the card issuer about it ?

is Apple doing anything about this?

If you are expecting an answer from Apple on here you won't get one, these are user-to-user forums.

same happening to me, over $350 taken by APPLE from my account, no one will help, cant get through on the phone FFS...**** APPLE...........Apple NZSYDNEYApple NZSYDNEYApple NZSYDNEYApple NZSYDNEYApple NZSYDNEYApple NZSYDNEYApple NZSYDNEYApple NZSYDNEYApple NZSYDNEYApple NZSYDNEY

Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

I also had this issue in the last week or so - it is actually iTunes. For some reason, it has randomnly changed from using the 'ITUNESNZWENB' name to using this GlobalCollect one.

It was only when I realised the amounts matched my recent iTunes purchases that I clicked.

Would have been nice to have been told in advance though Apple.

This is happening to me now.

I haven't purchased anything in the apple store.

Including Itunes/Movies/Songs/Games ect.

Yet its still coming up on my account and taking money out.

Is this a mistake that apple is making?

Or is it fraud, and someone is hacking in and taking my money out?

In the last two weeks It has taken out $100 so far and I know for certain that I haven't spent that much on Itunes.

Please help.

Hi,

Have you had any luck re: GlobalCollect-Apple NZ Sydney Au?

I'm getting rogue charges on my bank statement too. Sometimes 3 amounts in one day!! Can anyone tell me what this is? My Credit Card bank said this happens to alot of people. i.e. being charged automatically, without permission. Pleeeease help.

From Rotorua, New Zealand

Hi 70Sila

I thought it was i-tunes too however the music I buy is not $14.22, $17.12, $16.14, as shown on my bank statement. The songs like Royals by Lorde are only $2.39.

I buy e-kindle amazon books that are cheaper than the GlobalCollect amounts. What's going on?

I'm also seeing GLOBALCOLLECT - APPLE SYDNEY NSW on my credit card statement despite having made no purchases via iPad, iPod, iPhone, Apple TV or Mac!

I'm in Auckland NZ and can't understand what the charges are for. In the last 3 days alone: $12.57, $4.19, $12.57, all very odd amounts and no purchases made for games, apps or movies. Can someone from Apple confirm if this billing ID is real or a fake?

I fixed it by going to the App Store. I had to log onto my account and click "Manage Subscriptions" and I had an app that was on a weekly subscription so I unsubscribed and now hoping its fixed ..

I receive these charges from Apple also. Also appears as: GLOBALCOLLECT - APPLE SYDNEY NSW

In my case the charges are for:

- Movies I rent from my Apple Tv - they're usally around $7.99

- iTunes Match Subscription: $39.99

- Apps and Music that I purchase

- Other subscriptions.

You can check your Apple account charges in iTunes by going Store > View Account > Purchase History > See All.

You should also see have many devices are using your account by going to Store > View Account >Manage Devices.

Hope this helps.

Tim

This Appears to be Fraud

I have not see a reply to indicate otherwise

This is not a fraudulent charge. This is a payment system used by a number of sellers to charge for their services. Website here: http://www.globalcollect.com/

I found a charge on my card showing the same for NZ$6.49. Then I logged in to iTunes, looked at Purchase History under Account Information and realised I had bought a call pack for Viber that I had completely forgotten about.

My advice is to log in to iTunes, look through all purchases, and identify the charges - as those will contain much more detail as to what the purchase was about.

Hope that helps.

I've this problem and I've send through enquiry to Apple and now awaiting reply from Apple. It happen last year quite often in Dec 2014 but I blamed my kids. I then cancelled my credit card and ordered a new card, I got the new card on the first week of Jan 2015 and I just had two transactions through 'GlobalCollect - Apple Sydney NSW'. I've spoke with the bank twice but they couldn't track it. When I looked at my Apple ID account on iTunes, my old credit card details is still there so I can't really blame it on Apple. I haven't had my new credit card for a month. It could be an automatic subscription through some apps or someone must have used my card or it could be a hacking activities or some kind of fraud.

When I looked at my purchased history through iTunes, every purchased has an order number even though it cost $00.00. For purchases that cost more than $0, I always get an email from Apple with an invoice but none from GlobalCollect. I hope someone will find out something. I'm gonna have to cancel my credit card again and I might stay away from credit card for a while. Hope this will help.

I have $260 worth of charges from this Global Collect in just 6 days. I have checked my iTunes account and no purchases made since December 2014. Like other posters, I also receive receipts from Apple when I purchase something and I have received nothing. I'm going to phone my bank and then post in here in the hope that we can all help each other get to the bottom of this.