This is the last email from Apple Support I have received today at 14:38:
Julian here. You are having issues with signing into your iTunes account on your iPad. I understand how this can interfere with your iTunes experience. I will me more than happy to assist you.
George, after recent events Apple had to revamp its security features to ensure your information continues to be safe. During the restructuring of our security protocol some Customers were left without access to the iTunes store. For that, we humbly apologize for this inconvenience this has caused.
We have however, made these changes to ensure that you are provided with the same level of service that you are familiar with and expect from Apple. As of now there is not a set date on when the changes will be completed. You will be notified when the changes are complete. Once again, I do apologize for the inconvenience this has caused.
iTunes Store/Mac App Store Customer Support
Dear All, I had the same issue.. but this happened when I changed the "Country" of by itunes account, which was originally India to US. I signed out of my account from store option in Settings and changed country back to India. Within seconds all my purchased applications reappeared in my iphone! Hope this will help!
Actually, vvm, with all due respect, it's not the same issue at all. What you experienced is a function of locale restrictions on the sale of items in iTunes. It's to be expected and isn't a malfunction at all. What the other users posting here experienced was an actual failure in iTunes, which Apple has resolved.
first, dont worry
just press the button with the price and press buy
then it will tell you that you've already purchased it and will let you install without payment
it happened to me too when i changed country in aplleid
i still dont see apps under purchased tab but at least i dont have to pay once again
I experienced the same problem a couple of days ago.To solve it out have go to settings store and click on your account name and tap sign out then sign in again and check back on the App Store and your purchases should be on the purchased tab.
Hope this solved your problem and tap this reply solved my problem.
I am having this issue after the ios 6 update; on iphone 3GS, ipad2 and ipad3. I am not having this issue on ipad1 and itunes; i can see my purchases there. Of course i tried all the recommendations on the thread but with no luck. What is different in my case is i see the neverending "loading" word on the purchased tab. When i tap on the white page also doesn't open any app.
I had also an experience like this when i first updated ios to 6 and opened the settings app> store. When i logged on to my account, i saw "itunes match" option, then tapped on it with a huge yuppee as itunes match was not offering in my region before, but then saw that option immediately dissappeared. Maybe this is causing the problem??
I did not have this problem until I loaded IOS6!
I know what I have, but the "Purchased" tab was useful to search for new apps with various options on how I wanted to search.
Come on Apple, get on this issue!
The "loading" white screen is extremely irritating
Those of us bothered by this don't want some new- we want what we had when it worked.
Not sure if this will help, but the @me.com address and your personal email address you may have set up your account with doesn't sync gracefully in Itunes. I had the same problem and I was logging in with my @me.com address and couldnt find any of my purchases. I realized when I logged in with my personal email address (the original one I set up my accout with) my purchases were made available.
Hope this helps.
I am having the same problem on several iPhones since I installed iOS. Recent purchases are only visible on an iPad.
As reading through this thread I did following:
- log out, log-in in App Store
- re-entered credit card security code
I know I switched App Stores once to get an update in the US App Store but now I am back in the Dutch App Store and see and can download all updates with no problem.
Interesting: In settings/iTunes & App Stores I can not change my country code as I get a message: "You have a shop credit...."
This is the response I got from support:
Thank you for contacting iTunes Store Customer Support. My name is Amit and I am happy to help you today.
I am sorry to hear that your iTunes Store purchased list is appearing blank on your iPad. I certainly understand your concern. I will do my best to resolve this issue.
please note that you will be unable to view your iTunes Store purchased list on your iPad. iTunes Store purchased list can only be seen on your computer So, to review your iTunes Store account's purchase history, follow the steps in this article given below on your computer:
Seeing your iTunes Store purchase history and order numbers
I hope you find the above information helpful, If not please reply to this mail. I will be happy to assist you further. Thank you for being a valued member of iTunes family.
Have a great day!
iTunes Store Customer Support