Will Apple exchange my iPod touch 4g with a new one if my current one is deffective >

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Will Apple exchange my iPod touch 4g with a new one if my current one is deffective >

Ok so, I got my iPod touch 4g (white) on June 19th after i made a bet with my moms boyfriend to not drink pop for a year 😀

So when I opened the iPod, it wouldnt connect to wi-fi. Guys, dont ask me to reset network settings or anything, because..

IVE TRIED E-V-E-R-Y-T-H-I-N-G, but nothing has worked. So I called Apple and the guy on the phone said to go and make

an appointment at the Genius Bar, so i did, for 1:30pm today.

So my question is: Since the guy told me it's probably a deffective product, will Apple exchange my current iPod

for a new one? (my current one has no scratches, still has the headphones & charger, with the manuals, the box, stickers & everything)

Thank youu 🙂

iPod touch (4th generation)

Posted on Jun 22, 2012 7:37 AM

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Answer 1

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roaminggnome

Level 10

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Jun 22, 2012 7:40 AM in response to Dancer98

If it is defective then they will replace with a seervice unit. Just the ipod. You keep your headphones and everything else.

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Answer 2

Dancer98 Author

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Jun 22, 2012 7:45 AM in response to roaminggnome

Okay, thanks for replying! 😀 😀

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Answer 3

Dancer98 Author

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Jun 22, 2012 7:45 AM in response to roaminggnome

But what do you mean by service unit? 0.0

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Answer 4

bobjbkln

Level 6

9,925 points

Jun 22, 2012 8:28 AM in response to Dancer98

Take everything, including the packaging and receipt with you. You are entitled to return for exchange or refund for 14 days after purchase.

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Answer 5

Dancer98 Author

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Jun 22, 2012 8:38 AM in response to bobjbkln

uhm its been more than 14 days i think... what do i do then :O

does that mean they can't exchange my iPod, even if its defective? :OOOOO

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Answer 6

bobjbkln

Level 6

9,925 points

Jun 22, 2012 8:44 AM in response to Dancer98

I did not mean to scare you. Yes, they will exchange your iPod, but it is likely that it will be for a refurbished one. Check it before you leave the store to see that there are not any scratches on it.

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Answer 7

Dancer98 Author

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Jun 22, 2012 8:47 AM in response to bobjbkln

what do you mean by a refurbished one?

Like a used one?? But what if i return the whole packaging (i kept the manuals & stuff, like everything 😝)

Could the person at the Genius Bar then give me a new one if I return the whole packaging ?

Lol sorry for all the questions, I'm just really worried :/

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Answer 8

bobjbkln

Level 6

9,925 points

Jun 22, 2012 9:57 AM in response to Dancer98

Don't be worried. Refurbished with Apple means just that. Everything is tested, a brand new battery is installed. As good as new (but do check for scratches, although they usually put on a brand new back). And given the circumstances the person at the Genius bar may decide to give you a brand new iPod; but, after 14 days s/he is not required to do so.

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