badgerchow

Q: security question problem

Hi guys,

 

i bought a new iPad today, and when i try to buy something from the app store it askes me for 3 security questions and answers.

 

i cannot use the 3rd question fiewld - it brings up no options. any ideas?

 

the box is clickable, goes blue but no drop-down appears. i cannot ignore it an continue. i have tried a factory reset and no joy

iPad (3rd gen) Wi-Fi, iOS 5.1.1

Posted on Jun 22, 2012 3:43 PM

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Q: security question problem

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  • by MarkSheridan7,

    MarkSheridan7 MarkSheridan7 Jun 24, 2012 1:21 AM in response to badgerchow
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    Jun 24, 2012 1:21 AM in response to badgerchow

    I have the same problem on my new iphone 4S

  • by Jim2784,

    Jim2784 Jim2784 Jun 24, 2012 1:34 AM in response to MarkSheridan7
    Level 1 (0 points)
    Jun 24, 2012 1:34 AM in response to MarkSheridan7

    I've got exactly the same problem as everyone else again glad it's not me while annoying there are ways round it by cancelling the option and then trying again later.

     

    I've also paid near on £500 and while annoying can appreciate the situation and this isnt hindering my use what so ever so people saying about compensatition just give them a bit of time as I would rather they get it correct first time instead of rushing

  • by Jaythac,

    Jaythac Jaythac Jun 24, 2012 1:57 AM in response to badgerchow
    Level 1 (0 points)
    Jun 24, 2012 1:57 AM in response to badgerchow

    Mine is now working!!!!!......fantastic, hope you other people find that yours is too.....no doubt will meet up with you on another board

  • by Jim2784,

    Jim2784 Jim2784 Jun 24, 2012 3:07 AM in response to Jaythac
    Level 1 (0 points)
    Jun 24, 2012 3:07 AM in response to Jaythac

    Mines working as well just logged in and done mine

  • by Jaythac,

    Jaythac Jaythac Jun 24, 2012 3:31 AM in response to Jim2784
    Level 1 (0 points)
    Jun 24, 2012 3:31 AM in response to Jim2784

    thats good Jim seems like they have sorted the problem out then yippee!!

  • by Neonerve,

    Neonerve Neonerve Jun 24, 2012 3:53 AM in response to Jaythac
    Level 1 (0 points)
    Jun 24, 2012 3:53 AM in response to Jaythac

    Jim... I get what you are saying but the horrible truth is that being nice and forgiving unfortunately doesn't get things done quicker and lets face it, we are talking about 1 line of code that a well paid programmer needed to fix on a weekend....

     

    Anyways.... It works now. Yeah

     

    I can actually start proving to he folks why they should get one

  • by LBfrom IL,

    LBfrom IL LBfrom IL Aug 23, 2012 10:41 AM in response to badgerchow
    Level 1 (0 points)
    Aug 23, 2012 10:41 AM in response to badgerchow

    My problem was i received apop up telling me change my apple id and password....i did.  But when trying to access app store, itunes, etc..the apple id that shows up is my old one.  I dont know how to change that.....any ideas, please post!

     

    Thanks!

  • by LBfrom IL,

    LBfrom IL LBfrom IL Aug 23, 2012 10:52 AM in response to LBfrom IL
    Level 1 (0 points)
    Aug 23, 2012 10:52 AM in response to LBfrom IL

    I was able to fix the app store problem, but icloud still doesnt work....any ideas?

  • by Bombero18,

    Bombero18 Bombero18 Sep 23, 2012 7:09 AM in response to badgerchow
    Level 1 (0 points)
    Sep 23, 2012 7:09 AM in response to badgerchow

    I got almost the same, my problem is that at the end of everything it says "Your session is time out" and I cant continue with the download since I got the 6.0 IOS.... Im getting ungry, they should contact me or I will never buy any other thing to Apple, seriously. This problem is on my Ipod Touch 4.

  • by Rlskipp,

    Rlskipp Rlskipp Sep 23, 2012 10:40 AM in response to Bombero18
    Level 1 (0 points)
    Sep 23, 2012 10:40 AM in response to Bombero18

    I have this problem too Bombero18, but this is on an brand new iPad that I just picked up yesterday. It began after I upgraded the OS to 6. Very frustrating, can't do much with it until they sort it out.

  • by Bombero18,

    Bombero18 Bombero18 Sep 24, 2012 1:17 AM in response to Rlskipp
    Level 1 (0 points)
    Sep 24, 2012 1:17 AM in response to Rlskipp

    I agree, very frustating... And still no getting a solution. :/ What a great customer service.

  • by gerardjp,

    gerardjp gerardjp Sep 25, 2012 2:21 AM in response to p92
    Level 1 (4 points)
    Sep 25, 2012 2:21 AM in response to p92

    It works!! ... Download one item in the itunes store. Choosing the 3 Q's there works as it should. There seems to be a bug when it's done via the appstore.

     

    Great.

     

    Regards,

     

    Gerard.

  • by eligosol,

    eligosol eligosol Sep 25, 2012 4:05 AM in response to gerardjp
    Level 1 (0 points)
    Sep 25, 2012 4:05 AM in response to gerardjp

    The problem lies in the alternate e-mail address.  When providing one - you have to verify this.

     

    This is what I did:

    1. Used iTunes store on my Mac

    2.Bought a song

    3.Selected 3 Questions

    4.Provided alternate e-mail

    ... then I got a warning that my account was not available, but received an e-mail from iTunes about Verifying my e-mail info

    5.Verified my e-mail

    6. Went back to iTunes and finished buying and downloading the song.

     

     

    Hope this helps.

  • by xxxinkxxx,

    xxxinkxxx xxxinkxxx Sep 25, 2012 6:53 AM in response to badgerchow
    Level 1 (0 points)
    Sep 25, 2012 6:53 AM in response to badgerchow

    After trying many solutions I finally managed to solve this issue.

     

    1. Go to appleid.apple.com and log in

    2. Under name, ID, and email address check if you have have an alternate email address

    3. Delete your alternate email addresses

    4. Save changes

     

    You should be able to download your apps now.

  • by Rlskipp,

    Rlskipp Rlskipp Sep 25, 2012 9:39 AM in response to xxxinkxxx
    Level 1 (0 points)
    Sep 25, 2012 9:39 AM in response to xxxinkxxx

    No joy here. Still not working. I don't understand how the alternate email address would make a difference. But I went and did what was suggested here. Deleted one address, added another. Received the verification notice, verified, all seems well with the Apple ID.

     

    I did this on the iMac. Would that make a difference? Anyway, later I tried to access the store on the iPad, and still have the three questions to answer. Answered them and at the end of it all the dreaded "Session timed out" message came up.

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