surfingspy
Level 1 (0 points)

Q: why does my ipod shuffle show up on my Mac desktop and not iTunes?

I just got the 4th generation ipod shuffle and plugged it into my MacBook and it shows up on my desktop but not in iTunes. I have everything updated..why isn't it working? everything is plugged in correctly. I have already done all the troubleshooting.

Posted on Jun 22, 2012 8:33 PM

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surfingspy

Q: why does my ipod shuffle show up on my Mac desktop and not iTunes?

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  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jun 22, 2012 8:51 PM in response to surfingspy
    Level 8 (40,269 points)
    Mac OS X
    Jun 22, 2012 8:51 PM in response to surfingspy

    If you have not done so already, restart or shut down MacBook.  Start it up with the shuffle NOT connected.  Run iTunes.  Use this procedure to reset the shuffle

     

    http://support.apple.com/kb/HT1655

     

    Connect shuffle.  If you previously connected it through a USB hub, I would try it with a direct port on the MacBook, with no other USB devices connected.

  • by surfingspy,

    surfingspy surfingspy Jun 22, 2012 8:59 PM in response to Kenichi Watanabe
    Level 1 (0 points)
    Jun 22, 2012 8:59 PM in response to Kenichi Watanabe

    none of that worked...

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jun 22, 2012 9:07 PM in response to surfingspy
    Level 8 (40,269 points)
    Mac OS X
    Jun 22, 2012 9:07 PM in response to surfingspy

    So, the first time you connected the shuffle, iTunes did not put up messages about syncing the shuffle?

     

    When the iPod shuffle is connected, it does not appear in the iTunes sidebar (left side of window), under DEVICES?  (There is a Show/Hide toggle.)

     

    Since the shuffle appears on the Mac's Desktop, it seems to be connecting...

     

    If it's a new or recent purchase, if you have an Apple Store nearby, you should make a reservation at the Genius Bar.  If you can, take your MacBook along.  If it's defective, you can see about getting it replaced.