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Keyboard, trackpad and bluetooth went suddenly dead

I was using my laptop as usual and the keyboard just stopped working, tried the trackpad and it was also gone. Used an USB mouse to get to preferences and no trackpas is being recognized by the laptop. I wanted to activate bluetooth to use an external keyboard but no bluetooth device is recognized inside neither.


Rebooted, powered off & on, plugged the MagSafe connector, tried without power and then used the three-prong power cable plugged it into a grounded outlet. No change, keyboard, trackpad and bluetooth are dead.


This laptop never showed any issues at all and, as I mentioned, I was working as usual with it. Any tips or tricks to try to fix it?


Thanks,

JT

MacBook Air, Mac OS X (10.7.4), 11-INCH, MID 2011

Posted on Jun 22, 2012 8:17 PM

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13 replies

Jun 22, 2012 8:23 PM in response to JaimeTG

this is very strange! Did your computer get any water damage of sort? The only possibliltiy I can think of is that something happened to the acctual parts inside of the computer than can be blocking the circut there for not allowing things to work. I would wait to see what other people would say, but if you are confirtable, I would open up the bottom of the computer (I dont know if mac airs can) and I would just lightly blow and make sure theres no dirt blocking anything. Its odd how restarting didn't do anything. On a mac air, can you remove the battery? If you can, remove it and leave it out or a minute or so. Also, if you will remove the back, make sure its fully off, unplugged, and dont touch anything thing in side. You dont want to short circut it. (That can also be a reason why) If nothing fixes it, just take it to the apple genus bar. They will be able to fix it some how.

Jun 22, 2012 8:46 PM in response to dan122334455

Very strange indeed. My laptop has never showed any software or hardware issues before and it has always been carefully stored, handled and charged. There was nothing different in the way I was working with it today, as a matter of fact I was typing when everything went dead.


I would need to remove the bottom cover to get to the battery or any other connections and I'd rather not do that myself. On the other hand I'm pretty sure that can void the warranty (if any at this point of time, I've had it for 11 months). I'm currently overseas so I would need to wait for two weeks until I get back and have it physically checked.


Last thing I tried was to reset PRAM and NVRAM but when I power it on with the corresponding key combinations nothing changes, it just boots and that's it.


I have also noticed that the USB port on the right side of the laptop is dead, the one on the left is still working.


Any other suggestion will be highly appreciated.


Thanks,

JT

Oct 3, 2012 1:11 AM in response to JaimeTG

Hi Jaime

Did you find any solution to your problem? Because I'm in the same situation, randomly, my trackpad, my keyboard, the right usb and the bluetooth go dead. However, it sometimes works, and I've seen that in the hardware information of the macbook they are all conected to the same usb bus. Furthermore, in my case, when my macbook air is dead, if I shut it off (power button still works) I can't boot it again, it appears a grey screen, it sounds the starting sound, but it still sounds again and again and again... in that situation, the only thing I can do is waiting a few hours, then I can boot normaly, but in a few minutes, the situation starts again.

Oct 3, 2012 7:21 AM in response to JaimeTG

Thank you very much for your answer, it's what I feared... today, just after writing here, the keyboard, trackpad, etc. died, but I tried to push in the zone sourrounding the broken usb (just a little, I heard no cracks) and it suddenly became alive! so probably it's a probrem with some wire or something like that. I'll take it to an apple store, I hope mine is under warranty because it has 13 months, but I believe that here in Europe we have 2 years of warranty, we'll see.

Again, thank you!

Keyboard, trackpad and bluetooth went suddenly dead

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