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Audio Problem with 2012 MacBook Air and Thunderbolt Display

I'm experiencing an audio problem when I connect my 2012 MacBook Air to my 27" Thunderbolt Display. When playing audio of any form (e.g., iTunes, Skype, streaming music via Chrome), the audio starts out sounding fine. After about 1 minute and 40 seconds, you start to hear static mixed in with the audio. After about 3 minutes, the audio is completely overcome with static; the original audio is totally indecipherbable.


I only experience this problem when playing audio through the Thunderbolt Display's speakers using my 2012 MacBook Air.


The problem does not occur when playing audio through the 2012 MacBook Air's speakers.


The problem does not occur when playing audio through the Thunderbolt display with a previous-generation (mid-2011) MacBook Air.


I have installed all currently-available software updates.


Is anyone aware of a solution to this issue? Any help you can offer is much appreciated.


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13" MacBook Air Specs

  • Model ID: MacBookAir5,2
  • Processor: 2 GHz Intel Core i7
  • Memory: 8 GB 1600 MHz DDR3
  • OS: Mac OS X Lion 10.7.4


27" Apple Thunderbolt Display (MC914LL/A)

MacBook Air (13-inch, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 23, 2012 10:08 AM

Reply
234 replies

Jul 11, 2012 10:58 AM in response to F150Wahoo

i concur with cseal...audible static develops with or without peripherals attached when playing audio with 2012 11" MBA and TBD.


i'm hoping that the upcoming release of Mountain Lion will magically resolve what seems to be a software issue, but I won't hold my breath just yet. i'm reticent to swap out any hardware or invest a lot of my personal time and energy troubleshooting the issue with AppleCare support, as the problem seems widespread enough that Apple should in theory be able to confirm the existence of a problem and indicate that a solution is being developed based on in-house troubleshooting/testing. has anyone shot an email off to Tim Cook on this one?

Jul 15, 2012 2:30 PM in response to F150Wahoo

Has anyone tried installing this update? I found this update on the Apple support page. Software Update in the OS did not pull this up for some reason. I just installed it and everything seems to be working fine. Let me know if it works for everyone else.

MacBook Air (Mid 2012) Software Update 1.0

About MacBook Air (Mid 2012) Software Update 1.0

This update is recommended for MacBook Air (mid 2012) models.

The update includes fixes that improve graphics stability, flash performance, and external display support.

Audio Problem with 2012 MacBook Air and Thunderbolt Display

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