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HT1338: OS X: Updating OS X and Mac App Store apps

Learn about OS X: Updating OS X and Mac App Store apps

HT1338 Audio Problem with 2012 MacBook Air and Thunderbolt Display

38181 Views 221 Replies Latest reply: Jan 26, 2014 12:42 PM by givealoha RSS
  • HDSLRDude Level 1 Level 1 (0 points)

    Same here. Late 2011 17" MacBook Pro i7. So it's not a MacBook Air exclusive problem.

    To me it looks like there's an issue with the display or thunderbolt connection. Hopefully Apple will fix it by providing a firmware update soon.

  • RiggerIII Level 1 Level 1 (0 points)

    The update didn't fix the problem. Same issue with TD display.

  • Marco Meneses 11 Level 1 Level 1 (55 points)

    This is getting silly. I am taking my 2012 macbook air to an apple store, walking over to the thunderbolt display...going to connect and stream music.  Should have some blank faces from staff within 10 minutes or so.

  • diegoodorizzi Calculating status...

    MBA 2012 i7 same in here, really annoying. Hope they release a fix soon. :/

    My First Apple computer purchased with a Thunderbolt Display and I have to use my Philips Bluetooth Dock, since I can't stand pausing the audio and playing it anymore.

  • ibminh Calculating status...

    I don't know if it's a placebo effect or not but after installing the update, the problems happen less frequent for me. I used it all day yesterday without audio problems. Normally it happens randomly couple times a day.

  • snow peak Level 1 Level 1 (0 points)

    I installed that update for Thunderbolt Display before yesterday too, but got negative result.

    That update just makes the symptom happened later. Originally, the music corruption happened after a few of minutes to 45 minutes arround. Currently, the corruption happened after 1.5 hours to 2.5 hours.

     

    It may be caused by unproper analog/digital power ground layout implementation on Thunderbolt PCBA, or unproper tap setting at TX/RX on both MBA and Thunderbolt display. However, I got no audio issue within one hour while testing my MBA with two Thunderbolt displays in Apple's dealer two days ago!!!

     

    No idea if I should return TB display, MBA, and a bunch of peripherals for Applecare coverage reason, and wait for their new hardware change.

     

    If this issue could be fixed by FW, that is good news to me definitely, but no commitment from Apple so far.

     

    Help me, Apple!!

  • snow peak Level 1 Level 1 (0 points)

    +1

    Same issue here.

     

    My testing environment:

    13" MacBook Air

    • Processor: 2 GHz Intel Core i7
    • Memory: 8 GB 1600 MHz DDR3
    • OS: Mac OS X Lion 10.7.4
    • 256GB SSD

     

    27" Apple Thunderbolt Display (MC914FE/A)

    MacBook Air (13-inch, Mid 2012), Mac OS X (10.7.4)

     

    Pure default SW image from Apple, and just play music from iTunes' lib. which purchased from iTunes store!

     

    No Thuderbolt Display FW update: issue happen after 1.5 minutes to 45 minutes

    With Thuderbolt Display FW update: issue happen after 1.5 hours to 2 hours

     

    Probability to happen: 100% on my MBA and my TB display, which purchased one week ago.

  • FastForwardNL Calculating status...

    I'm running into simular problems, but... I don't use a Thunderbolt display.

     

    Received my MBA 13 inch (2012) 2 weeks ago. At random moments there's a static distorted sound coming from the speakers. Strange, because I'm not playing music or something else at that moment.

     

    A restart or playing a sound fixes the problem temporarily.

     

    Should I exchange this Air or wait for a software fix?

  • snow peak Level 1 Level 1 (0 points)

    Update!

     

    I was running the test underneath same configuration with no static noise issue over 12 hours today.

    Thus, I decided to replicate this test twice, but got this audio problem within 3 minutes for all.

    It is realy frustrating thing, and l recalled those two "no issue" TB display I tested in Apple dealer store might not be tested fully.

     

    Now, I have no idea the problem caused from my new MBA or/and TB display, and just know it is relative to hardware issue definitely.

     

    Hope it could be work-arounded by FW.

     

    Please have a resolution for root cause ASAP, Apple!

    If no fix were available within a couple of days, I have to refund according to policy to protect myself.

    If apple committed to exchange new one in case of hardware issue, I would be waiting for solution from Apple.

  • John P. Level 4 Level 4 (1,145 points)

    Question: For those who are experiencing the issue, is Google Talk plug-in installed?

  • snow peak Level 1 Level 1 (0 points)

    I purchased my systems one week ago, and haven't install any app and software.

    It's pure default SW environment with Apple firmware updated.

    After Apple fixed the problem, I would install app and other SW, in order to save time.

  • bh1969 Calculating status...
  • RiggerIII Level 1 Level 1 (0 points)

    No Google Talk pluging install here.

  • ibminh Level 1 Level 1 (0 points)

    Ok so far the audio problem stops. I made Skype call today for 20 minutes and there is no problems at all. Normally it happens after 5 mins into the call. Listen to music, watch videos, youtube, so far so good no problem.

    What I did was installed the update. I also have a fan blowing directly to my macbook air to keep it from overheat, I thought it might be the heat that messed up the thunderbolt signals, I dont know. So far so good.

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