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F150Wahoo

Q: Audio Problem with 2012 MacBook Air and Thunderbolt Display

I'm experiencing an audio problem when I connect my 2012 MacBook Air to my 27" Thunderbolt Display. When playing audio of any form (e.g., iTunes, Skype, streaming music via Chrome), the audio starts out sounding fine. After about 1 minute and 40 seconds, you start to hear static mixed in with the audio.  After about 3 minutes, the audio is completely overcome with static; the original audio is totally indecipherbable.

 

I only experience this problem when playing audio through the Thunderbolt Display's speakers using my 2012 MacBook Air.

 

The problem does not occur when playing audio through the 2012 MacBook Air's speakers.

 

The problem does not occur when playing audio through the Thunderbolt display with a previous-generation (mid-2011) MacBook Air.

 

I have installed all currently-available software updates.

 

Is anyone aware of a solution to this issue?  Any help you can offer is much appreciated.

 

----

 

13" MacBook Air Specs

  • Model ID: MacBookAir5,2
  • Processor: 2 GHz Intel Core i7
  • Memory: 8 GB 1600 MHz DDR3
  • OS: Mac OS X Lion 10.7.4

 

27" Apple Thunderbolt Display (MC914LL/A)


MacBook Air (13-inch, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 23, 2012 10:08 AM

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Q: Audio Problem with 2012 MacBook Air and Thunderbolt Display

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  • by atimjackson,

    atimjackson atimjackson Jul 11, 2012 10:58 AM in response to Marco Meneses 11
    Level 1 (0 points)
    Jul 11, 2012 10:58 AM in response to Marco Meneses 11

    Just a thought, but is anyone not using the magsafe2 adaptor?

  • by SKFW,

    SKFW SKFW Jul 11, 2012 10:58 AM in response to F150Wahoo
    Level 1 (0 points)
    Jul 11, 2012 10:58 AM in response to F150Wahoo

    i concur with cseal...audible static develops with or without peripherals attached when playing audio with 2012 11" MBA and TBD. 

     

    i'm hoping that the upcoming release of Mountain Lion will magically resolve what seems to be a software issue, but I won't hold my breath just yet.  i'm reticent to swap out any hardware or invest a lot of my personal time and energy troubleshooting the issue with AppleCare support, as the problem seems widespread enough that Apple should in theory be able to confirm the existence of a problem and indicate that a solution is being developed based on in-house troubleshooting/testing. has anyone shot an email off to Tim Cook on this one?  

  • by rolandofromperu,

    rolandofromperu rolandofromperu Jul 11, 2012 11:01 AM in response to atimjackson
    Level 1 (0 points)
    Jul 11, 2012 11:01 AM in response to atimjackson

    Thought the same about the Magsafe 2 but:

     

    1. This issue hasn't been reported by MacBook Pro owners.
    2. I tried without the adaptor. Same result.
  • by cseal,

    cseal cseal Jul 11, 2012 11:11 AM in response to F150Wahoo
    Level 1 (0 points)
    Jul 11, 2012 11:11 AM in response to F150Wahoo

    I have a Senior Advisor working on this.  I will update people here.  I would advise other people to escalate this as I have.  The more noise the better. Otherwise, only solution is take back TBD or replace MBA with Macbook Pro Retina.

  • by erikcw,

    erikcw erikcw Jul 12, 2012 1:29 PM in response to F150Wahoo
    Level 1 (0 points)
    Jul 12, 2012 1:29 PM in response to F150Wahoo

    In my case, it seems to only happen with the Chrome browser.  If I close the tab and re-open, it fixes it for a time.

  • by rolandofromperu,

    rolandofromperu rolandofromperu Jul 12, 2012 3:47 PM in response to F150Wahoo
    Level 1 (0 points)
    Jul 12, 2012 3:47 PM in response to F150Wahoo

    Hey folks,

     

    Just spoke with a Senior Advisor. She told me that there's no way they won't release a software update any time soon. She also told me she has heard this issue more than once so I guess they are working on it.

     

    I really hope Mountain Lion fixes this issue.

  • by Marco Meneses 11,

    Marco Meneses 11 Marco Meneses 11 Jul 13, 2012 8:47 AM in response to rolandofromperu
    Level 1 (55 points)
    Jul 13, 2012 8:47 AM in response to rolandofromperu

    "no way they won't release a software update any time soon"....

     

    I can only hope.  I've called apple care about 4 times and "no, we have not heard of this being an issue".  I am tired of the same old resets.

     

    I am surprised this issue has not caught more attention.

  • by jsw4383,

    jsw4383 jsw4383 Jul 13, 2012 8:50 AM in response to Marco Meneses 11
    Level 1 (5 points)
    Jul 13, 2012 8:50 AM in response to Marco Meneses 11

    Just got linked over to this thread as well, so I'll pile on.

     

    Brand new 13"MBAir, using magsafe 2 adapter with a thunderbolt display refurb.  Less than a week old.  Definitely having this issue as well; it is only remedied by restarting the application which is driving the audio (Spotify) in this case.

     

    hope we get an update soon.

  • by ibminh,

    ibminh ibminh Jul 13, 2012 8:48 PM in response to F150Wahoo
    Level 1 (0 points)
    Jul 13, 2012 8:48 PM in response to F150Wahoo

    Same problem here with macbook 2012 11inch....However the static sound happens randomly after about couple hours. My short term solution is just unplug the thunderbolt display and plug it back in again.

  • by TheFriendInMe,

    TheFriendInMe TheFriendInMe Jul 14, 2012 5:15 AM in response to ibminh
    Level 1 (0 points)
    Jul 14, 2012 5:15 AM in response to ibminh

    Doing the same, best solution so far...

     

    I have a MacBook Air 2012 13" +TBD

    Static noise is occuring randomly.

     

    I'm on Mountain Lion GM. (legally of course!) So no fix there yet.

  • by JofArnold,Helpful

    JofArnold JofArnold Jul 15, 2012 2:07 AM in response to ibminh
    Level 1 (5 points)
    Jul 15, 2012 2:07 AM in response to ibminh

    Better (and less fiddly and time-consuming temporary fix) is to leave Settings open on the Sound widget and simply cmb-tab to it and quickly press up then down on the keyboard (thus selectling Internal Speakers then Display Audio in quick succession). Takes seconds and your hands don't even have to leave the keyboard.

  • by JReinhal,

    JReinhal JReinhal Jul 15, 2012 4:20 AM in response to JofArnold
    Level 1 (4 points)
    Desktops
    Jul 15, 2012 4:20 AM in response to JofArnold

    Excellent idea. That you.

  • by cpin,

    cpin cpin Jul 15, 2012 7:11 AM in response to JReinhal
    Level 1 (0 points)
    Jul 15, 2012 7:11 AM in response to JReinhal

    Same Problem, Macbook Pro Retina + TB Display/

     

    Will try JofArnold's temporary fix and report back if it works, sounds much less annoying than unplugging everything.

  • by TheFriendInMe,

    TheFriendInMe TheFriendInMe Jul 15, 2012 7:14 AM in response to F150Wahoo
    Level 1 (0 points)
    Jul 15, 2012 7:14 AM in response to F150Wahoo

    Do you guys use Chrome as your Browser? Figured that this might be the source of the evil.

  • by wditters,

    wditters wditters Jul 15, 2012 8:46 AM in response to TheFriendInMe
    Level 1 (0 points)
    Jul 15, 2012 8:46 AM in response to TheFriendInMe

    Same issue here. MBA direct to Samsung Full-HD TV via Thunderbolt->Displayport. Useless for watching movies. First distortion starts then audio disappears.

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