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Major problem with backing up iPhone

This has been caused by trying to update iTunes.


Tried to back up the iPhone but it has stopped and the only thing I have now is a screen showing a pic of the connection lead pointing to the iTunes icon.


If I restore factory settings all my info will be lost!


Can anyone help please? I can't afford to pay for advice.


Many thanks.


Paula

iPhone 3G

Posted on Jun 23, 2012 6:08 PM

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Question marked as Best reply

Posted on Jun 23, 2012 6:12 PM

do you have any back ups that you can use from the past?

14 replies

Jun 23, 2012 6:38 PM in response to nottslass

to back up, plug in iphone to itunes, on the left bar, click on the iphone. Then right click on the iphone again on the left hand bar. Then click restore. That should open a window. Select the most recent back up. Then click restore. After you get this fixed, there is an option to back up every night automatically so you always have a recent back up.

Major problem with backing up iPhone

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