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iMac 27" Screen goes black repeatedly, but then settles for a while?

Hi


I have searched and found numerous posts which sound similar to mine, but none seem to be so bad. Its a long post, but I want to make I have given as much information as possible


My Energy Saver settings are default 10 minutes for display & computer sleep, but I always find the screen will go black for a period of time before it goes to sleep and normally when I go back to it I press the keyboard or trackpad and the screen comes back to life. However, this time it didn't. I tried everything I could, but in the end I had to hold down the power button until it turned off. Once I restarted it was ok again.


I didn't think much of it, but I researched and found lots of people had similar issues, but were mainly on MacBooks. I did find a post where people had set a hot corner to turn the display off, so if the problem happened again they went into the hot corner and then came out of it and the display would come back on. This stops the need for having to force the computer off. I set up a hot corner, just in case it happened to me again and I'm glad I did.


In the last couple of weeks the display has been going off at random whilst I have been using it, nothing graphic intensive, just web browsing. Going into my hot corner and coming out of it bought the display back to life thankfully. It was yesterday that things got really bad, to the point that the display was staying on for about 3-4 seconds before going off. Again, going in & out of the hot corner worked, but then it didn't. Initially I thought it maybe some kind of software issue, but when I restarted the grey screen would only show for about 3 seconds and then go black, so I didn't even see the Apple logo. I could hear everything start and it would pause at the logon screen. Going in and out of the hot corner several times finally gave me enough time to login before it went off again.


After logging in I got it back only for it to go off again. I tired everything I could to get the screen to come back to life but it didn't want to play. All the time everything was working on the iMac, it wasn't frozen and didn't crash, just no display. I did some research on my iPad and this seems to be a common problem in one form or another, but no one that I could see had it as bad as mine. Some people were saying it was software related, other that it was logic boards, but as I said earlier I think the majority of posts related to MacBooks and not iMacs.


This was my first Apple purchase and I feel like a fish out of water as I have always had PC's before and if they went wrong I just fixed it myself, but I don't think this is going to be the case this time.


Very late last night I managed to get the display on long enough to run iBoostUp and let it give everything a spring clean. It kept going off whilst it was doing its things, but I did manage to get the display back for long enough to shut it down fully and I left it unplugged over night.


It started working fine this morning, but after more reading I have reset SMC and PRAM as that advice seems to be given a lot when people are having problems.


I have been using it for roughly a couple of hours and it has just this second gone off for the first time. I did my hot corner trick to get it back, then about 3 sends it went again. Now it seems to be ok again. The only program running is Safari.


I am running Lion 10.7.4 with all updates done and I am not running Boot camp for Windows 7 I thought about doing a clean install, but I am not convinced that is going to work and don't want to go through all the hassle of that only to find it still does it! Taking it to Apple worries me, because as its intermittent it may not do it whilst they have it and also I am worried about all my personal data I have on it. Would they wipe the hard drive and would they access my files? I have never had this worry before as any PC problems I just switched problem items myself. The machine will be a year old in a couple of months and I am already thinking the AppleCare Protection Plus is a very good deal and a must have at £139 for two extra years warranty.


Any suggestions great fully received.


Thank you.

iMac (27-inch Mid 2011), Mac OS X (10.7.4), 12GB RAM 1TB, AMD Radeon HD 6970M

Posted on Jun 24, 2012 5:44 AM

Reply
310 replies

Feb 1, 2015 7:02 AM in response to Ulli Hesse

Strange all this. This night the iMac was running with the screen on all night through (10+ hours), no problem. Without smc reset or anything, it just was more stable for no visible reason. But, VERY STRANGE: When I entered the room this morning, the screen went black on the spot in that very moment. I did neither touch the mac nor move the mouse, did not even come closer than a meter, the room´s floor does not vibrate or anything... I only turned the central heating down in the iMac´s room and will have made the air move a little ... (but no temperature change in the room temparature that fast, I can ensure you...). SO: What does that mean?! Either nothing and this was just a strange coincidence. Or: I am part of the problem... ;-)


Well, the problem can also arise while I am away, so I must not become superstituous.


BTW: I woke the screen up with the usual procedure. And: Covering the upper fan slots with one hand does not make the screen go black in our case. So even when I am assuming that something in the depths of the iMacs hard- and software seems to be in a very unstable state: I don´t know yet what triggers it.

Feb 4, 2015 11:18 AM in response to jrthurm

Maybe, i am to early, but I think, the problem in my case is solved.

I have done a clean Install with an USB stick made with disk maker x with yosemite 10.10.1) on saturday.

- start the Imac with the alt-key and choose the USB stick.

- When the installation program is displayed, chose the disk utitlity and format the whole harddisk.

- install osx 10.10.1 on the clean HD

First installation attempt failed, the imac froze. I really don´t know, what happened, maybe the system detected the replaced backlight board, that did not solve the issue (blackouts backlight) and did a firmware update or something. I am not sure. I had to power down the imac and start again.

The second time, the installation via USB was fully successful. Interesting: the email programm now has labels under the icons.

This wasn´t the case, when I updated from 10.6.2 to 10.6.8 and to 10.10.1

So i knew, something was changed by the clean installation of yosemite.

Because of that, the last hope: I did a long term test through the whole night until the morning with energy saving settings off and screen saver off.

My imac never was able to have a bright backlight after that, but now, it did it.

So the long term test went on. Sometimes, I did a restart or a went to standby. My girl friend used the imac even für work for hours and every evening, I used the Imac for many hours.

The blackout since saturday never appeared again.

I have no active edges or temperature monitor running.

Very strange: when I tried to do the clean installation a few days more ago, when the Imac was in the blackout stage, the backlight even went off when starting with the usb stick.


One of the following steps must have solved the issue:


1.) clean install by the usb stick

2.) the replaced backlight board in combination with 1.)

3.) the replaces v-sync cable in combination with 1.)

4.) 1.) +2.) +3.)

5.) maybe cleaning the internal parts of the Imac from dust with compressed air helped as well, because the hd temperature sensor only goes up to 51 degrees (before cleaning 57 degrees), though the Imac was´t very dusty


Just one information: after replacing the backlight driver board and the v-sync cable, the blackouts were few, but they were not gone.

Only the clean installation did it, but maybe, it wouldn´t be possible without replacing the the mentioned parts.


So maybe, the clean installation can be successful, but I don't know, because I did it, when I already replaced the parts.

Feb 4, 2015 12:36 PM in response to Ulli Hesse

Ulli, I wish you luck! Keep us informed, if anything happens...


What your solution would not explain is the fact that the same problem also can arise using bootcamp, right? Or are there some basic software parts/drivers etc. used by OS X and Windows in common, which could have been updated by your clean install? Being no specialist I have no clue.


I myself tried something completely different: Two days ago I simply removed the cover-grid from the downward opening where the memory is installed, and where the air is drawn in in by the fans. Assuming that a bigger opening would have positive influence on any temperature issues, just in case temperature is involved in our problem. And indeed: the computer is running smoothely since, for many hours, except one single black screen, hm.


I have no smc fan control installed yet, so I have no monitoring of the actual temperatures, sorry...

Feb 4, 2015 2:02 PM in response to jrthurm

jrthurm,


i never used boot camp and windows on my imac.


But for both OS X and Windows, there is a so called EFI partition, loaded before the operating system (no matter OS X or Windows), that is rewritten by the clean install.

EFI is something like a newer bios to control the hardware and their firmware.

And the backlight is controlled by the SMC (system management controller), which is controlled and initialized by EFI.


So, it could be the case, that the EFI partition is corrupted due to different versions installed by different versions of OS X.


I bought my used Imac from the seller, that told me, he had just installed the OS X 10.6.2 from the dvd packed with the imac. Maybe, he did installed it without formatting the hd. Before the seller installed 10.6.2, there was of course a newer version of OS X. Then I installed the update to 10.6.8 without formatting, and then I went to 10.10.0 and 10.10.1.


Then on the hd, there were many different Versions of the EFI partition. If the installation program of one or more Versions of OS X would not write EFI cleanly to the hd, then this error could occur.


This is something, Windows PC user saw when using windows for a long time, upgrading to newer version of it without formatting the system. It leads often to problems with drivers and the stability of the system. In OS X, this could happen as well.


The Imac is an all in one computer with build in display and backlight. The backlight is controlled by the smc, not the monitor itself. So the imac is a very seldom desktop system, where a backlight error can be caused by the EFI or Software in the computer in general, that can be corrupted.


Maybe this can explain, why a clean install can solve the backlight issue in both operating systems

Feb 7, 2015 1:05 PM in response to markb59

Imac just running fine without any error or screen blackout since the clean install.

No need of doing anything against the blackouts any more. No caffeine, no temperature / fan control or opening the memory slot for more air. The Flash players is installed und no problem. No active edges for the monitor standby and wakeup. Just nothing and it works.


My Imac is used very often and long. Display brightness at about 80%, it is the brightness level, where I got very often a blackout before the clean install.

Feb 17, 2015 10:53 AM in response to jdvelasquez

Hello jdvelasquez,


sorry to hear that.

My Imac still is perfect after the clean install with USB stick after formatting the whole hardisk (important to format not just one partition).

So in may case, maybe because of the replacement of the backlight driver board or the v-sync cable in combination with the clean install the issue was solved.

The replacement of the parts without the clean install didn't work, too.


Did you really format the whole harddisk (the first entry in the disk utility)?

Feb 18, 2015 7:30 PM in response to Ulli Hesse

Thanks, Ulli. Yes. I formatted the entire disk. Just went through the same painful process again (with a flashlight on my screen), just to make sure. 😉

Same issue, unfortunately. It works ok with low brightness (25% at most), but goes black above that. Glad to hear yours is still running well! Next try might be the backlight driver board. But it drives me crazy, as I suspect this is really a software issue.

Feb 19, 2015 12:56 PM in response to jdvelasquez

Hi jdvelasquez,

yes, this issues has driven me crazy as well. And after all, I can´t say exactly, if it was a hard- or software or a combination. I just did everything, that could help and in the end, it works until now. So, i really would like to help if I could, but at least i have my freedom with my Imac. Before the issue was solved, it would have been a pleasuare to throw the Imac out of the window. I just was one minute to go to a repair company when I thought, I have to format the whole harddisk because of my privat data on it. The fresh installation saved time and money for something, even the repair company probably would´t have solved. Good luck!!

Feb 19, 2015 9:12 PM in response to Ulli Hesse

Thanks, Ulli. Please don't feel obligated to respond. Just posting here as I continue testing things in an effort to understand what's going on.


One more reason I think this is primarily software related: Last night I did a clean install of the old Snow Leopard (10.6) and the screen works beautifully. Left it on at full brightness, w/o going to sleep, for almost 24 hours now, and no problems. Oddly, the brightness control slider (which existed in 10.5) is missing from the Display system prefs, and the brightness control keys on my keyboard didn't work either. Upgrading to 10.6.8 fixes these and all come back.


I just attempted to do a clean install of Yosemite again, now with a bright screen that was working with Snow Leopard. After loading the Yosemite image, just about to do the formatting of the disk, the screen went dark. Same issue. Is it a problem with kext files? What is loaded by the OS X installer at pre-install that could do this?

Feb 28, 2015 1:50 AM in response to Stepppy

Hey guys,


*This Might Work*

I have the Late 2009 model.

I been having the same issues with screen going black for about 3 months now. I tried many fixes but noting seemed to work. The only way it would work if I had it set at the lowest brightness. Once I start adjusting the brightness, BLACK SCREEN! So I ordered the LED Driver board - installed it - and still the


black screen! Finally I tried to unplug the V-Sync cable (see below) and start up my Imac. BAM! no black screen, although there will be a high pitched whining noise if your brightness is set >50%. So my problems seems to be with a bad V-Sync cable. It works for now, I can deal with the noise until my new cable arrives.


User uploaded file

Mar 8, 2015 7:49 PM in response to davidpak

Thanks, davidpak. Decided to take the plunge and do it. Ordered a new v-sync cable. The old one wasn't bad at all, actually, but replaced it nonetheless. Reinstalled yosemite from scratch, again. Had a brief hour or so, where I could have the brightness at a high level, but then it went black again. So no solution on the v-sync cable, at least for me.

Apr 10, 2015 8:08 AM in response to yvettegri

Hey yvettegri, how I can reach you?


About the thread still running on Apples's forum, I trusted ur point of view abou the HDD Fun Control, I bought it and yeah, we came through the same way in this issue (having the screen turning to black constantly while the system still goes on, like iTunes keep playing music, etc). I replaced my HD and I do believe the screen goes black due to a misscontrol of something related to that.


Can you help me with HDD Fun Control setups? I'm running a iMac 2,66 i5 with the 10.9.4 osx.


Thanks in advance,


Cicero

iMac 27" Screen goes black repeatedly, but then settles for a while?

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