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iMac 27" Screen goes black repeatedly, but then settles for a while?

Hi


I have searched and found numerous posts which sound similar to mine, but none seem to be so bad. Its a long post, but I want to make I have given as much information as possible


My Energy Saver settings are default 10 minutes for display & computer sleep, but I always find the screen will go black for a period of time before it goes to sleep and normally when I go back to it I press the keyboard or trackpad and the screen comes back to life. However, this time it didn't. I tried everything I could, but in the end I had to hold down the power button until it turned off. Once I restarted it was ok again.


I didn't think much of it, but I researched and found lots of people had similar issues, but were mainly on MacBooks. I did find a post where people had set a hot corner to turn the display off, so if the problem happened again they went into the hot corner and then came out of it and the display would come back on. This stops the need for having to force the computer off. I set up a hot corner, just in case it happened to me again and I'm glad I did.


In the last couple of weeks the display has been going off at random whilst I have been using it, nothing graphic intensive, just web browsing. Going into my hot corner and coming out of it bought the display back to life thankfully. It was yesterday that things got really bad, to the point that the display was staying on for about 3-4 seconds before going off. Again, going in & out of the hot corner worked, but then it didn't. Initially I thought it maybe some kind of software issue, but when I restarted the grey screen would only show for about 3 seconds and then go black, so I didn't even see the Apple logo. I could hear everything start and it would pause at the logon screen. Going in and out of the hot corner several times finally gave me enough time to login before it went off again.


After logging in I got it back only for it to go off again. I tired everything I could to get the screen to come back to life but it didn't want to play. All the time everything was working on the iMac, it wasn't frozen and didn't crash, just no display. I did some research on my iPad and this seems to be a common problem in one form or another, but no one that I could see had it as bad as mine. Some people were saying it was software related, other that it was logic boards, but as I said earlier I think the majority of posts related to MacBooks and not iMacs.


This was my first Apple purchase and I feel like a fish out of water as I have always had PC's before and if they went wrong I just fixed it myself, but I don't think this is going to be the case this time.


Very late last night I managed to get the display on long enough to run iBoostUp and let it give everything a spring clean. It kept going off whilst it was doing its things, but I did manage to get the display back for long enough to shut it down fully and I left it unplugged over night.


It started working fine this morning, but after more reading I have reset SMC and PRAM as that advice seems to be given a lot when people are having problems.


I have been using it for roughly a couple of hours and it has just this second gone off for the first time. I did my hot corner trick to get it back, then about 3 sends it went again. Now it seems to be ok again. The only program running is Safari.


I am running Lion 10.7.4 with all updates done and I am not running Boot camp for Windows 7 I thought about doing a clean install, but I am not convinced that is going to work and don't want to go through all the hassle of that only to find it still does it! Taking it to Apple worries me, because as its intermittent it may not do it whilst they have it and also I am worried about all my personal data I have on it. Would they wipe the hard drive and would they access my files? I have never had this worry before as any PC problems I just switched problem items myself. The machine will be a year old in a couple of months and I am already thinking the AppleCare Protection Plus is a very good deal and a must have at ÂŁ139 for two extra years warranty.


Any suggestions great fully received.


Thank you.

iMac (27-inch Mid 2011), Mac OS X (10.7.4), 12GB RAM 1TB, AMD Radeon HD 6970M

Posted on Jun 24, 2012 5:44 AM

Reply
310 replies

Nov 15, 2015 8:57 AM in response to Boomer49

@Boomer49: it didn't. Our brains are build for detecting connections, so if an action is followed by an effect we quickly conclude that the effect was caused by the action. But often this isn't the case. That's why in Science you need at least three repeats before you trust a result, and even then others have to confirm it independently before it is accepted.


Btw a LOT of superstitions arise from these false connections .

Nov 15, 2015 12:36 PM in response to MarkusWinter

Hmmmm .... just tried bumping the brightness from 25% to 35% three times and it blacked out immediately so I tried something I maybe read about yesterday ... I just jammed that effen slider to 100% as fast as possible ... and the screen is holding at 100% right now.


Go big or go home. Let's see how long it works. It is now 1:35 on November 15th, 2015.

Nov 15, 2015 6:48 PM in response to Boomer49

It is 7:25 and heat is (as always) pouring out of the top of the iMac (as it has since I bought it a few years ago) ... the screen (at 100% brightness) gives-off the usual infrared warmth in this cool room ... BUT IT IS ALL STILL WORKING.


Please just do what I did, and give feedback to this website.


Here's what worked, at least for a day .... Before it goes black after nudging-up the brightness-control from 25% to some lame 45% on the Systems "Display" app ... doomed to fail ... be ready to just crank that ****** slider to the max 100 in a nano-second. Don't use the keyboard brightness keys.


A day in ... and so far all is well ... the heat is pouring out of the top vents at the back of the screen (as it has for a few years) but ... so far so good.


Them Apple engineers are not earning their keep. They maybe don't follow this **** on the Internet?


There's no budget for catastrophic Apple failures like this?


R

Nov 19, 2015 3:17 PM in response to Boomer49

Four days and still working fine! As I posted on another thread ...


Several days ago it started happening to me. I read everything I could find ... one thread was 17 pages long. The best I could do was run it at 20% brightness. If I got bold and tried to nudge it a bit higher ... <POOF> ...

But, just as a wild guess and maybe in frustration I jammed (in one blazing nanosecond) that *!&*^#% screen brightness slider (in the Display section of the System Preferences App ... not the brightness button on the keyboard) to full 100% brightness. And nothing happened! It stayed on, and that was several days ago. The next day I tentatively lowered it to about 80% (where it had been set for a couple of years) ... and all is well so far. Try it. Nothing to lose.

Nov 21, 2015 9:13 AM in response to Stepppy

My iMac (27-inch, Late 2012) is also having the same problem: after entering into sleep mode with the default settings of the Energy Saver the screen goes black and stops responding to the keyboard, mouse, and the power button.


The only way to make it work again is to do a SMC reset by unplugging the power cord, wait for several minutes, plug the power cord, wait for more than 5 seconds, then pressing the power button.


When did it start? About a week after updating El Capitan to 10.11.1.


I have tried practically all the suggested procedures I could find in this support forum with no results. The only thing that seems to work is to shutdown the computer when I am not using it AND unplugging it from the wall. I also have observed that the longer the iMac is left unplugged, the longer it seems to go until the next time the screen goes black.


Now I am trying the suggestion from Boomer49 above.

Nov 21, 2015 9:42 AM in response to tabrings

Hey Tabrings,


I've got my fingers crossed ... it would be great to know if I have been able to help someone.


It wouldn't exactly be solving the mystery, but a fix is better than nothing. 🙂


And if it doesn't work after a couple of tries, try minor tweaks and variations. Be sure to let us know how things work out.


Boomer

Nov 21, 2015 10:03 AM in response to tabrings

Yahoo!!!!!


Worth noting .... just to be on the safe side, I set the Go to Sleep schedule to NEVER. A minor but cautious idea. To heck with anything like defaulting to SLEEP. And, to sort of "allow" for that, I set the screen saver to the least energy-intensive possibility ... one single slowly-squirming coloured wormlike line writhing around on a black background.


To **** with energy conservation ... I drive a 2001 Hyundai Accent ... very low carbon footprint. 🙂


Soooo happy to hear about your results.

Nov 22, 2015 5:50 AM in response to tabrings

Tabrings,


Well, that was disappointing news ... just when we thought that you were "on the road again" ....


May I suggest that you once again do the old "slam it to 100% brightness as fast as possible" trick ... and then, if it's still OK after a few minutes, smoothly lower it back to about 80%. That would exactly duplicate my procedure, which seems to be still working for now.


And 80% is just fine for most situations.

Nov 23, 2015 2:43 PM in response to Boomer49

Tabrings,


Well, that was disappointing news ... just when we thought that you were "on the road again" ....


May I suggest that you once again do the old "slam it to 100% brightness as fast as possible" trick ... and then, if it's still OK after a few minutes, smoothly lower it back to about 80%. That would exactly duplicate my procedure, which seems to be still working for now.


And 80% is just fine for most situations.

Nov 25, 2015 2:37 PM in response to Boomer49

The display brightness is not related to the problem in my iMac. I tried various display brightness levels and my iMac would continue to randomly blackout. After a blackout, the only way to restart the iMac was with a SMC reset.


After one of the blackouts I re-started the iMac holding down the D key in the keyboard to boot into Apple Diagnostics. The quick test did not find any problems, but when I selected the extended test, it seemed stuck at 34 minutes during the pass 1 of the memory check, even though it was running for more than 2 hours. I tried stopping the test but it did not respond to the mouse or keyboard. As it did not respond to the power on button, I pulled the plug.


I pulled out the 8 GB memory upgrade I had installed about 2 years ago and left only the original 8 GB from Apple. I rebooted into Apple Diagnostics again and this time the extended test completed in less than one hour and found no errors.


It seems that the problem was caused by bad memory. Now, with only the original memory that came with the iMac, it has been working without any problems for more than 2 days. The screen brightness is set to automatically adjust, and the computer sleep and display sleep have been working as expected.

iMac 27" Screen goes black repeatedly, but then settles for a while?

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