Trailer Server Is Unavailable

Question

Trailer Server Is Unavailable

All of a sudden I am unable to view the trailers via Front Row. The second I click on "view trailers I get message saying that the trailer server is not available. I don't even get the "bookshelf" of trailers to choose from. I know the server is up because I had people in Montreal, San Luis Obispo, and Minneapolis try it and had no problems. I've rebooted the computer several times (figured I'd try a "Windows fix" ;)) I have no funky proxy settings selected and my network/Internet connectivity is fine otherwise.

I looked up the issue in the help file and online and none of the solutions seem to fix the problem.

Any ideas?

MacBook Pro, Mac OS X (10.4.5)

Posted on Mar 16, 2006 2:29 AM

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Answer 1

markm

Level 4

1,230 points

Mar 16, 2006 7:15 AM in response to Michael Bernstein

Several users are reporting the same issue.

Currently we do not know of a patch or update that will solve your problems. For some reason Front Row has trouble accessing an xml file that describes the trailers.

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Answer 2

The Raven

Level 2

245 points

Mar 16, 2006 2:40 PM in response to Michael Bernstein

I bought a new Intel Mac mini just last week and have yet to be able to connect to the movie trailer server via Front Row. It's apparent from other threads that this problem is affecting a whole bunch of Front Row users. I sure wish Apple would do the right thing and address this in one fashion or another.

iMac G5, 1GB RAM, iSight, Lacie 160GB Firewire HD Mac OS X (10.4.5) Two Mac minis, 5G iPod (Black)

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Answer 3

The Raven

Level 2

245 points

Mar 16, 2006 3:30 PM in response to Michael Bernstein

On a side note, what should be truly embarrassing for Apple is the fact that Equinux's MediaCentral movie trailer feature works flawlessly.

iMac G5, 1GB RAM, iSight, Lacie 160GB Firewire HD Mac OS X (10.4.5) Two Mac minis, 5G iPod (Black)

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Answer 4

Mar 17, 2006 7:32 AM in response to The Raven

Just throwing some ideas out there: Is there any chance that you need some port unblocked on ur firewall/router for frontrow to work?

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Answer 5

Jim R

Level 2

467 points

Mar 17, 2006 9:29 AM in response to Michael Bernstein

Try this:

1. Go to your ~/Library/Caches folder and drag the folder Front Row to the trash.
2. Open the Quicktime system preference pane, click on the Streaming tab, and choose something like 384 Kbps for the streaming speed.
3. Go back to Front Row and pause for a few seconds before finally selecting Movie Trailers.
4. If it doesn't work (or even if it does), go back to Quicktime preferences and select Automatic as the streaming speed. Try again.

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Answer 6

Jim R

Level 2

467 points

Mar 17, 2006 9:35 AM in response to Michael Bernstein

If you have Firewall turned on, some people have had success doing this:

1. Open Sharing preference pane, then select the Firewall tab.
2. Click New...
3. From the Port name menu, select Quicktime then click OK.
4. Try Front Row again.

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Answer 7

Mar 17, 2006 9:45 AM in response to Jim R

I meant: your router's builtin firewall.

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Answer 8

The Raven

Level 2

245 points

Mar 17, 2006 11:47 AM in response to k.alexander

I've tried turning the firewall off completely. Still no response from server. Thanks anyway for the suggestion.

iMac G5, 1GB RAM, iSight, Lacie 160GB Firewire HD Mac OS X (10.4.5) Two Mac minis, 5G iPod (Black)

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Answer 9

Mar 28, 2006 1:24 AM in response to Michael Bernstein

Yeah, it looks like there server goes down from time to time.

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Answer 10

Mar 28, 2006 9:34 AM in response to Michael Bernstein

I get the error even while the trailer is downloading sometimes. It looks to me like the software is just broken.

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