10 Replies Latest reply: Aug 14, 2013 10:21 AM by shaea414
p.morales Level 1 (0 points)

Topic. I made a custom .m4r ringtone and decided to redo it since it was a little off. But after deleting the tone on iTunes and resynching my phone, it still appears there in the ringtone list. Any advice?

iPhone 4, iOS 5.1.1
  • randers4 Level 9 (62,715 points)

    Import it back to your library, then remove it from the phone by unchecking it in the Tones folder of your iTunes library on your computer and sync your phone.

  • p.morales Level 1 (0 points)

    Tried it, there's no entry of it anywhere in iTunes but it's still on the phone

  • randers4 Level 9 (62,715 points)

    Did you try adding the ringtone Back to your library then deselect it and sync as I suggested?

  • p.morales Level 1 (0 points)

    Yes, sorry that's what I meant. After deleting it, I restored it to the library and unchecked it, then synced. Still there. I'm guessing it's an iOS bug. Any other possible fixes I can try before resorting to just waiting for hte next patch?

  • randers4 Level 9 (62,715 points)

    Do you have any other custom ringtones that you synced to your phone?  If so, you might try syncing them all off (by unchecking Sync Tones on the Tones tab of your iTunes sync settings and syncing) to see if that might clear it.  Also, are you running windows or mac?

  • p.morales Level 1 (0 points)

    It's the only one, and I'm using a mac. Really weird bug.

  • randers4 Level 9 (62,715 points)

    Don't think it's a bug.  To remove media from the phone uncheck it in iTunes then sync (you can then delete it from your iTunes library if you wish).  If you delete from iTunes without syncing off your phone you risk leaving orphaned files like this.


    Anyway, I think your only two options at this point are to restore your phone, being careful to back up your phone at the beginning and restore to this backup at the end (see http://support.apple.com/kb/HT1414), or to try resetting the sync services on your mac (see http://support.apple.com/kb/TS1627).  If you choose to restore be sure to import your photos to your computer and back up your contacts to avoid losing them.  If you choose to try resetting your sync services, be sure to read and follow the information at the bottom of the article regarding re-enabling sync related settings.  Of the two, I would choose restoring if it were me.

  • p.morales Level 1 (0 points)

    Sounds good, I've been having odd coverflow problems anyway. The album art flickers with each song change while on the lockscreen. Thanks for the help randers4!

  • randers4 Level 9 (62,715 points)

    You're welcome.

  • shaea414 Level 1 (5 points)

    If you don't want to go through the whole restoring process, I think I've found a simpiler way to delete your tones from your library. While your iPhone is attached, go to the homepage of your itunes library in "Albums" view. Looks like this:

    Screen Shot 2013-08-14 at 12.50.39 PM.png

    -Then, in the left hand corner, tap the "Music" tab.

    -The drop down menu will fall down, and then you will select the "Tones" button.

    -And from that screen you will be able to delete, rename, & customize your tones anyway you like! =]


    Hopefully this helps!!