6 Replies Latest reply: Jan 4, 2015 5:22 AM by delfrommn
Damanfb Level 1 Level 1 (0 points)

I have Comcast Xfinity internet using an Arris TG862 wireless gateway.


The default security settings for the modem is WPA/WPA2-PSK(TKIP/AES) with automatic channel selection.

Whenever I try to connect to the wireless with these settings my phone responds with "Unable to join network"


I saw on another iphone forum that to connect with the Iphone the router should bet to security mode WPA2-AES with channel 1,6, or 11. Whenever I do any of these setting the phone says it connects and shows the wifi logo instead of 3g. However, whenever I try to open a web page I get the server not responding error. I checked the router setup page and it shows that no other device is connected besides by hardwired desktop computer.


I have checked the wifi on my laptop (which I am currently on) to check if it's a general wifi issue or just my phone.


Any suggestions would be greatlly appreciated.... I'm at wits end trying ot get this internet up and running.

iPhone 4, iOS 5.1.1, Arris TG862 Wireless Gateway