HT201685: Find the software version on your iPhone, iPad, or iPod

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LittleLady

Q: How do I determine what version of iTunes is installed on my iPad2?

I purchased Masterpiece Downton Abbey, Season 2 back in February of 2012. I have not been able to download it to my iPad2 and Apple wants the version of iTunes installed on my iPad before I can file a problem report as well as the original receipt. I would think that downloading a show from their store to their device would be simple. But I keep receiving a message that I do not have permission to access the requested resource even when attempting to download the show from the original receipt.

iPad 2, iOS 5.0.1, 64 GB

Posted on Jun 24, 2012 4:06 PM

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Q: How do I determine what version of iTunes is installed on my iPad2?

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  • by lllaass,Helpful

    lllaass lllaass Jun 24, 2012 4:09 PM in response to LittleLady
    Level 10 (189,500 points)
    Desktops
    Jun 24, 2012 4:09 PM in response to LittleLady

    There is no separate version of iTunes on the iPad. The iTunes app comes with the iOS. Thus just say 5.1.1

  • by Demo,Solvedanswer

    Demo Demo Jun 24, 2012 4:10 PM in response to LittleLady
    Level 10 (95,725 points)
    iPad
    Jun 24, 2012 4:10 PM in response to LittleLady

    All iPads run the same version of iTunes and that is dependent upon the OS that you are running on the iPad. It's not like you can update any of the preinstalled apps individually like you can with other apps. The app updates come with the iOS updates.

     

    That is simply a standard question that they are asking. How are you sending this information to them? If you have to or if you can, just ignore the question and if there is a space for special instructions or a description, put any pertinent information in that section of the form.

  • by LittleLady,

    LittleLady LittleLady Jul 12, 2012 10:15 AM in response to lllaass
    Level 1 (0 points)
    Jul 12, 2012 10:15 AM in response to lllaass

    Thank you. This has been a huge stumbling block for me. I haven't been able to write to Apple about problems because of this. Now I can finally get some help. You have been a huge help.

     

    C

  • by LittleLady,

    LittleLady LittleLady Jul 12, 2012 10:17 AM in response to lllaass
    Level 1 (0 points)
    Jul 12, 2012 10:17 AM in response to lllaass

    Thank you kindly for your help. I Googled this problem but found no answer. Now I know what to do.

    C

  • by ahldari6,

    ahldari6 ahldari6 Nov 22, 2012 10:15 PM in response to Demo
    Level 1 (0 points)
    Nov 22, 2012 10:15 PM in response to Demo

    But what version of iTunes is on the iPad itself? 10.6? 10.7? I have the latest iPad (not the mini). It does me no good simply saying its dependant on the OS. I'm trying to use Apple's suggestion page for songs to put in iTunes and they require to know which version iTunes I am using. It doesn't tell me in my iPad settings or in the iTunes app.

  • by Chris CA,

    Chris CA Chris CA Nov 22, 2012 10:32 PM in response to ahldari6
    Level 9 (79,603 points)
    iPhone
    Nov 22, 2012 10:32 PM in response to ahldari6

    ahldari6 wrote:

     

    I'm trying to use Apple's suggestion page for songs to put in iTunes and they require to know which version iTunes I am using.

    The suggestion page is asking you for the version of iTunes on your computer.

     

    It also asks for the OS you are using.

    If you select iOS, they will know the version of iTunes on your iDevice.