Q: How do I determine what version of iTunes is installed on my iPad2?
I purchased Masterpiece Downton Abbey, Season 2 back in February of 2012. I have not been able to download it to my iPad2 and Apple wants the version of iTunes installed on my iPad before I can file a problem report as well as the original receipt. I would think that downloading a show from their store to their device would be simple. But I keep receiving a message that I do not have permission to access the requested resource even when attempting to download the show from the original receipt.
iPad 2, iOS 5.0.1, 64 GB
Posted on Jun 24, 2012 4:06 PM
All iPads run the same version of iTunes and that is dependent upon the OS that you are running on the iPad. It's not like you can update any of the preinstalled apps individually like you can with other apps. The app updates come with the iOS updates.
That is simply a standard question that they are asking. How are you sending this information to them? If you have to or if you can, just ignore the question and if there is a space for special instructions or a description, put any pertinent information in that section of the form.
Posted on Jun 24, 2012 4:10 PM