6 Replies Latest reply: Nov 22, 2012 10:32 PM by Chris CA
LittleLady Level 1 (0 points)

I purchased Masterpiece Downton Abbey, Season 2 back in February of 2012. I have not been able to download it to my iPad2 and Apple wants the version of iTunes installed on my iPad before I can file a problem report as well as the original receipt. I would think that downloading a show from their store to their device would be simple. But I keep receiving a message that I do not have permission to access the requested resource even when attempting to download the show from the original receipt.


iPad 2, iOS 5.0.1, 64 GB
  • lllaass Level 10 (175,790 points)

    There is no separate version of iTunes on the iPad. The iTunes app comes with the iOS. Thus just say 5.1.1

  • Demo Level 10 (88,789 points)

    All iPads run the same version of iTunes and that is dependent upon the OS that you are running on the iPad. It's not like you can update any of the preinstalled apps individually like you can with other apps. The app updates come with the iOS updates.

     

    That is simply a standard question that they are asking. How are you sending this information to them? If you have to or if you can, just ignore the question and if there is a space for special instructions or a description, put any pertinent information in that section of the form.

  • LittleLady Level 1 (0 points)

    Thank you. This has been a huge stumbling block for me. I haven't been able to write to Apple about problems because of this. Now I can finally get some help. You have been a huge help.

     

    C

  • LittleLady Level 1 (0 points)

    Thank you kindly for your help. I Googled this problem but found no answer. Now I know what to do.

    C

  • ahldari6 Level 1 (0 points)

    But what version of iTunes is on the iPad itself? 10.6? 10.7? I have the latest iPad (not the mini). It does me no good simply saying its dependant on the OS. I'm trying to use Apple's suggestion page for songs to put in iTunes and they require to know which version iTunes I am using. It doesn't tell me in my iPad settings or in the iTunes app.

  • Chris CA Level 9 (78,695 points)

    ahldari6 wrote:

     

    I'm trying to use Apple's suggestion page for songs to put in iTunes and they require to know which version iTunes I am using.

    The suggestion page is asking you for the version of iTunes on your computer.

     

    It also asks for the OS you are using.

    If you select iOS, they will know the version of iTunes on your iDevice.