How can a question marked as “solved” be restored to unsolved status?

Tuttle wrote:

Variations of this question can be found in a few discussion threads in the Apple Support Community. I found one very similar question marked as “This solved my question.” Unfortunately the answer was, “It can't be changed.” I have reasons for trying to, at least, get a more definitive answer.

That is the definitive answer.

I really meant it when I said I was looking for a more definitive answer. Seriously, I got so wound up with this question that I intentionally looked the word up before submitting my question (using the Webster definition of definitive: the order of my meaning being parts 4, 3, 2, and lastly, 1). Yeah, now's a good time to point out anything I misspelled!

I was thinking more like someone that wrote the software or has the manual. Grandiose idea, I suppose. Eeek. I'm a noob here, steppin' on toes already!

I'll just be a little more quiet now--if that's possible. 👿

Steve359: I was actually referring to an issue someone else started:

Excerpt: I spent over an hour on a thread that was marked as resolved. The member that made the mistake wanted to remove the “solved” status--even asked for help several times. I finished the thread just in case either issue was resolved. No, neither issue was resolved.

And that thread took over 2 hours for me to go through. But I'm beginning to see why starting over is probably the best that can be done with this system. I'm such a backseat driver. 😝

~Bee: Thanks for the explanation about editing. I just looked at that long thread I mentioned in my query and thought, surely undoing the "solved" icon has an explanation, workaround, or could be fixed?

I didn't find any entry in that thread with an answer to revert the icon. So I got the idea it wasn't common knowledge because so many posters asked the owner to fix it even though the owner kept asking how to do it.

I still think it would be beneficial to find a way to save readers the trouble of reading through an entire "solved" issue just to find out it's really not. Problem is, even if the owner posts a revokation of the "solved" status, a reader still doesn't know if the issue was eventually resolved or not. So, like me, I read through to the end to be sure.

That being said, would you mind explaining specifically what you are referring to as having many excellent reasons for, and what some of those reasons are? Thanks.

leonieDFand seventy one pointed out, (paraphrasing) all posts can be helpful in some way, even if the original owner of the discussion didn't get their question resolved.

Maybe if I keep using this tool I'll change my mind, but most of the time I'd rather save time getting something solved than not.

If anyone believes there are legitimate reasons owners and participants of a discussion would benefit from the ability of the owner to reset the solved status, you're welcome to chime in.

These excerpts from my original post express why I think a change is needed:

Stiltskin!: “The member that made the mistake wanted to remove the “solved” status--even asked for help several times. I finished the thread just in case either issue was resolved. No, neither issue was resolved.”

Stiltskin!: “I didn't find any entry in that thread with an answer to revert the icon. So I got the idea it wasn't common knowledge because so many posters asked the owner to fix it even though the owner kept asking how to do it.”

A big part of why I started this discussion is because I noticed others (and myself) expressed interest in this feature (owner ability to reset a discussion's solved status). If anyone want's to respond to that, please do.

Nobody's brought it up but my discussion's header question doesn't express what I'm talking about now. I would change it if I could. I'd encourage future contributors (if any) to read through the explanation of my question in the first post to understand my perspective beyond "How can a question marked as 'solved' be restored to unsolved status?"

Thank you all for your input!

seventy one wrote:

There is no reason why you shouldn't re-write your question and so make your (perhaps revised) perspective clearer.

Thank you. Are you suggesting I could start a new discussion or that there is a way to edit this discussion's heading? If you meant the latter, can you point me in the right direction? I assumed the heading was frozen along with the rest of the text (after 15 minutes).