1 2 Previous Next 29 Replies Latest reply: Apr 16, 2014 9:42 AM by mahkuz
crazycrazy91 Level 1 Level 1 (0 points)

Bought an s3 and I can't recieve texts from people sending iMessages since they keep going to my old iPhone 4. I've been advised to unregister my iPhone, but not sure exactly how to do it.

  • 1. Re: how to unregister iphone
    randers4 Level 9 Level 9 (57,305 points)
    1. Go to: https://supportprofile.apple.com/MySupportProfile.do
    2. Log in if not already logged in.
    3. Click on ">" to the right of the phone listing
    4. Click "unregister"
  • 2. Re: how to unregister iphone
    makaz22 Level 1 Level 1 (0 points)

    What if i already sold the phone back to AT&T? I did reset the whole phone but still having the same problem with my S3 not receiving texts from i message users. Same problem as crazycrazy91.

  • 3. Re: how to unregister iphone
    Lawrence Finch Level 7 Level 7 (25,950 points)

    You might consider reading the response to the original post.

  • 4. Re: how to unregister iphone
    tom0013 Level 1 Level 1 (0 points)

    What if the is no ">" next to the phone listing?

  • 5. Re: how to unregister iphone
    randers4 Level 9 Level 9 (57,305 points)

    Click Edit Products on the top right of then click the black "x" next to the product you want to remove.

  • 6. Re: how to unregister iphone
    xTAPOUTGIRLx Level 1 Level 1 (50 points)

    reset your apple id password that was tied to the imessage account

  • 7. Re: how to unregister iphone
    xTAPOUTGIRLx Level 1 Level 1 (50 points)

    reset your apple id password that was tied to the imessage account


  • 8. Re: how to unregister iphone
    Bexharris Level 1 Level 1 (0 points)

    I just switched to the Galaxy S4 and I have done everything suggested here and it still doesn't work.  I have even had my friends and family delete my contact and reenter it into their ipohnes.  Nothing works....I am trapped in Apple never never land and can't get out!

  • 9. Re: how to unregister iphone
    bodyelectrik Level 1 Level 1 (0 points)

    So am I. I have literally rried everything. I try the things listed above and apples website just say "we are unablento process this at this time" I am getting so frustrated..

  • 10. Re: how to unregister iphone
    bevans125 Level 1 Level 1 (0 points)

    did you guys get your problem fixed? I'm having the same problem and I'm really frustrated too.

  • 11. Re: how to unregister iphone
    wooglin7 Level 1 Level 1 (10 points)

    I got single messages figured out (turn off iMessage on my old iPhone) but still cant get group messages working with iPhone users.  Some of them see my messages, others dont, and I dont get any of their responses. I have a new Moto X.  If I cant fix this issue Im going back to iPhone and Apple wins.  So annoying that Im trapped in the Applesphere.

     

    Trying to unregister my iPhone from my Apple Support Profile but the "working" icon just keeps spinning and spinning....over 15 mins now.

     

    Unbelievable.  I have seen iPhone switchers complaining about this problem for over a year.  This bs should be illegal.  And no I dont want to download a 3rd party app for texting.  If I cant get this working on stock Android Im switching back.

     

    This problem and MS Exchange contacts not syncing from all contact folders are deal breakers.  And I love the Moto X... but there are certain features that just HAVE to work.  So frustrated with Apple right now.

  • 12. Re: how to unregister iphone
    wooglin7 Level 1 Level 1 (10 points)

    Unregistered the iPhone successfully.  Still no group texts...

  • 13. Re: how to unregister iphone
    ihateios7becauseitsfuckdup Level 1 Level 1 (0 points)

    **** nothing works! my notifications doesnt work!!! i hate it!!! i cant restore my iphone because of the find my iphone and i cant deregister it!!!!! CAN YOU FIX THOSE PROBLEMS OR SHOULD I BUY MYSELF A NEW IPHONE???????

  • 14. Re: how to unregister iphone
    bhugya Level 1 Level 1 (0 points)

    I just got the new Note 3 and LOOOOOOVE it because i absolutely hated the new ios 7 upgrade However, my text messages to my friends that had the new upgrade as well were getting my texts but I wasn't getting theirs. I looked everywhere online and tried deregistering it myself, but nothing worked.  I called their general number 1-800-275-2273 and the very nice lady on the line fixed my problem and deregistered my number for me! She even stayed on the line while i tested it by texting one of my friends. it works!!! Yes, you have to talk to a person, but they are not outsourced so you won't have any language barriers to worry about! Trust me it works!!! I hope this helps everyone!

     

    I still love my MacBook Pro and my iPad (which i am NOT upgrading with the new software), and I would've gotten the new iphone for my upgrade but i really hate the stupid new ios upgrade

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