Previous 1 2 3 Next 42 Replies Latest reply: Jul 10, 2014 12:33 AM by iLLUMI
Charlie Chabano Level 1 (0 points)

I have tried uploading my Nike+ data for the past 2 weeks, only to be hit with the message " Itunes could not connect to Nike+. The Nike+website is temporarily unavailable. Please try again later." Yet if I go to the site manually it is up and running.


Can anyone suggest a solution so I can update my data?


iMac, Mac OS X (10.7)
  • PedroPK Level 1 (0 points)

    No answer from support team?

  • TSchommer Level 1 (5 points)

    I have been having the same problem for the past few weeks.

  • agulkis Level 1 (0 points)

    I've been having the same problem since the new site launched.  Their response on twitter:

    "@NikeSupport Thanks for the information. This is an issue our team is aware of and we are working on a fix. Stay tuned."



  • SmileyPR Level 1 (0 points)

    I read somewhere in the Internet that Nike+ was having problems connecting with IE. I was having problems logging in via Firefox, so I tried Safari and now I can login.


    When I connect my iPod nano 5th generation, it says that I have a workout to download. I click on "Visit the Nike+ website", but the workout does not appear anywhere, even though now the iPod says the information has been transferred. For somereason NONE of my workouts, since last year, appear in the Nike+ website

  • TSchommer Level 1 (5 points)

    Thanks Agulkis, that's amazing! How long was the new site functioning while in beta, it seems like forever (6 months?). Then all of a sudden they implement it and the single most important function of the site breaks.


    I can access the site, but I am still unable to upload run data from my Mac. (iPod Nano + iTunes)


    Completely inexcusable!

  • agulkis Level 1 (0 points)

    It gets better!


    The new offical word is:

    @NikeSupport Here's a link to troubleshooting steps for your iPod Hit us up with any other questions.


    Since I had a few runs that I wanted synced I called the 800 number for the "simple troubleshooting steps" that would lead me back into the good graces of the sync gods. Not so much.  What I got was a very friendly person who promised to manually upload my runs for me if I would give him the date of the run, the time, distance, pace and optionally the calories.  Given that was the only optionI read him the 18 runs I had been unable to sync.  From there they told me to restore the ipod and DELETE iTunes then reinstall it.  (I rather hope Dave Heller sees this message).


    That this is Nike's solution is incredibly disappointing.  Sounds like they either don't care about a real fix, or refuse to devote the resources to figure out what the problem actually is.

  • HeatherHaze Level 1 (10 points)

    I'm getting truly fed up with the Nike+ site.  Part of the value of purchasing a new iPod Nano was the ability to sync workout data (otherwise it's basically a glorified Shuffle).  Don't get me wrong, I still love my Nano...but it seems like Nike doesn't care about upholding its end of the bargain. 


    Anyway, that's my rant.  Now on to the details.  Here's the error I'm getting when attempting to sync my Nano in iTunes:


    "Your workout data could not be sent to Nike+ because iTunes received an unexpected response from the server.  Please try again later."


    Normally I'd not worry too much and assume the server's down, but this has been since early this morning (it's now 10PM).  And the site appears to be working, so it's not that.  There's obviously an error somewhere, and I suspect it's on the Nike+ side.  Chances are somebody changed something, and broke syncing for some (if not all) people.


    I tried going through Apple support, but of course you have to PAY them if you want any help.  This is infuriating and really inexcusable. 


    Come on guys.  Let's get it together here and start offering the service advertised.  This is NOT up to the usually high standards of quality associated with Apple, and although it seems Nike may be the weak link, it still reflects poorly. 



  • loic59300 Level 1 (0 points)


    I have the same problem since yesterday morning. When I connect my iPod 16GB 6th Gen and I sync I get the error "the data from your workouts sessions could not be sent to Nike + Itunes has since received an unexpected response from the server. Please try again later. "
    But for Itunes, my races are there and the Nike + site is ok.





    In French (because I'm French )



    J'ai le même problème depuis hier matin. Quand je connecte mon Ipod 6 ème Gen 16Go et que je le synchronise j'ai l'erreur " les données de vos séances d'entrainements n'ont pas pu être transmises à Nike + car Itunes a recu une réponse inattendue de la part du server. Veuillez réessayer ultérieurement."

    Mais, pour Itunes, mes courses sont bien présentes et le site de Nike + est ok.


    Des solutions?

  • Smejpadel Level 1 (0 points)

    Here we go.


    i have just spoken to Nike plus. They have ongoing software issues that they are trying to solve. It is not Apple or itunes.

    Whilst they resolve the problems hang onto your data, avoid restoring your ipod if you can


    If you wish, they will upload your data for you if you mail them the files.


    or You can call them on 0031 205820542 and they will send an excel file for you to enter your data onto and they will upload to manually

  • agulkis Level 1 (0 points)

    Did they give you an email address to send the files to?  I'd much rather do that and give them super basic parameters.  They invented pacing charts for my runs that are completely absurd for how I run. 

  • loic59300 Level 1 (0 points)

    Thank you for your help.

    So the problem is the nike + website. So Wait and see

  • Smejpadel Level 1 (0 points)
  • rvivar Level 1 (5 points)

    I had the same problem. But TODAY SOMETHING change in NIKE+ because it´s works. ;-)

  • TSchommer Level 1 (5 points)

    It's still not working for me Rvivar. What are you using? iPod Nano with iTunes? Mac or PC?


    It's nice to hear they are aware of the issue and still working on a solution.

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