4 Replies Latest reply: Jun 26, 2012 2:50 PM by chelzea
chelzea Level 1 Level 1

i dropped my 2 weeks old iphone 4s on the ground..but it doesnt malfunctioned the day i dropped it...after a few days my iphone 4s freezes when i played games or when i play music...the screen freezes but the sound still playing...i restart my iphone everytime the screen freezes..then the other day..my iphone freezes again but i cannot open it, it turns to black screen with white lines and colored lines...i tried restoring or updating my iphone but the white and green lines still there...is it a hardware problem?? pls help...what should i do??

iPhone 4S, iOS 5.0.1
  • mithcd Level 1 Level 1

    Usually, after troubleshooting the phone with Apple employee, they would recommend a replacement for this. They would investigate the cause and if it will proven that this is a Customer Induced Damage, I'm sorry but there would be no free replacement here.


    That's what I believe. /___sbsstatic___/migration-images/187/18744676-1.gif

  • chelzea Level 1 Level 1

    thanks i went to the apple service center..but the solution team of apple service center told me that they dont do some repair stuff or even free replacement...they will replace my iphone with brand new with charged..like buying a new iphone 4s but i went to another service center..they dont do replacements..but they will send my iphone to the main apple service center..which is located in singapore...but when i asked how much will it cost me from sending my phone to singapore..they told me they dont know.... wew!! but thanks for your reply...

  • varjak paw Level 10 Level 10

    .but the solution team of apple service center told me that they dont do some repair stuff


    That is correct. Apple and authorized Apple service centers do not repair iPhones, they replace them


    or even free replacement...


    That is also correct. User-caused damage voids the warranty, even if a problem existed prior to the damage. You will have to pay for the iPhone to be replaced.  You will need to ask an authorized service center about cost. You can locate such a service center via this page:





  • chelzea Level 1 Level 1