4 Replies Latest reply: Jun 27, 2012 7:30 PM by cliftonfromrichmond
brennatl14 Level 1 (0 points)

full signal bar but no internet on ipod. HELP


iPod touch (4th generation)
  • lllaass Level 10 (175,680 points)

    - You said that: all green lights but on internet That would indicate that somehting is wrong with the router or to the modem that supplies internet to the router.

    - Do other devices successfully connect to the router and get an internet connection?

    - Try poweting off and then back on your modem als well as checking the cables.

  • cliftonfromrichmond Level 3 (785 points)

    A couple of MONTHS ago?

     

    To follow up on what lllaass said:

     

    Is there in fact a broadband or DSL modem connected to your router?

    Is the broad band or DSL modem connected to an active (ie has the bill been paid?) broad band or DSL connection?

    Is the broad band or DSL modem energized (turned on) and functioning?

  • brennatl14 Level 1 (0 points)

    ive tried that but it is still not working. can u tell me where all the ethernet cables go and other cables that need  to be plugged in for it to be fixed?

  • cliftonfromrichmond Level 3 (785 points)

    brennatl14 wrote:

     

    ive tried that but it is still not working. can u tell me where all the ethernet cables go and other cables that need  to be plugged in for it to be fixed?

    What you are asking is way beyond the scope of this forum.

     

    Even if it were possible, without actually being where your router is there is no way we can help you other than to refer you to the manufacturer's web site:  http://home.cisco.com/en-us/home  When you get there, click on Support and then follow the instructions to find out what model your router is.  Once you have that information you should be able to download the owner's manual which will give you specific information about installation and set up.