iPad 2 to Apple TV: Cannot Play Movie - The Connected Device is not authorized to play protected movies.

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randyw57 Author

Level 1

26 points

iPad 2 to Apple TV: Cannot Play Movie - The Connected Device is not authorized to play protected movies.

I am getting the 'Connected Device is not authorized to play protected movies' message.

Here is my setup:

From the iPad 2 I used iTunes to Rent a movie - Safe House in SD.

I then used Airplay Mirroring to send the movie to my Apple TV.

The Apple TV is connected to a Vizio V0370M HDTV.

According to Vizio all of the HDMI ports have HDCP.

When the movie starts I get this error message on the iPad.

I have used this approach in the past with success.

I rented a couple of episodes of HBO's True Blood and they played just fine on the Vizio through Apple TV.

I believe some were in HD and some SD.

Using the iPad with Airplay Mirroring is a very nice way to send content to the HDTV.

I was hoping I'd be able to do this for anything that is on the iPad.

Is there something wrong with my configuration? Or what I'm trying to do?

Thanks for any help or advice!

Posted on Jun 25, 2012 3:27 PM

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Answer 1

Bonenfant

Level 1

125 points

Jun 25, 2012 4:17 PM in response to randyw57

Is there a chance that the Apple TV has signed you out of the account?

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Answer 2

randyw57 Author

Level 1

26 points

Jun 25, 2012 7:27 PM in response to Bonenfant

Well, darn, my movie rental has expired so I can't test this.

You asked an interesting question.

When I got the iPad for my wife we set it up with her Apple ID.

When I setup Apple TV I used my Apple ID.

Do you think that would cause the problem I saw?

I went into Apple TV and switched the Apple ID to my wife's.

How can I test this? Does this only happen on rentals?

We do have a purchased movie on the iPad.

Thanks for any help!

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Answer 3

Bonenfant

Level 1

125 points

Jun 25, 2012 8:44 PM in response to randyw57

It could be an issue that you are using a device registered under name "A" and it is trying to communicate with device named "B." Next time, if you want to risk the rental fee again, I would attempt to have the account that you rented the movie or TV show signed on to both devices to eliminate the probability that that was the culprit.

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Answer 4

randyw57 Author

Level 1

26 points

Jun 26, 2012 6:29 AM in response to Bonenfant

I double checked the Apple ID on Apple TV and the iPad. They match.

I rented Safe House again in SD. Same problem - 'The Connected Device is not authorized to play protected movies'.

My wife had bought 'The Importance of Being Earnest'. I tried it. That played just fine.

Any ideas? I'd sure like to get this to work.

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Answer 5

randyw57 Author

Level 1

26 points

Jun 26, 2012 7:04 AM in response to randyw57

OK, I contacted Apple.

Here is what I was doing wrong.

On the iPad I double clicked the Home button to get the list of apps.

Then I swiped it twice left to right.

At the Airplay button I clicked, turned on Airplay to Apple TV.

AND I turned on Mirroring.

For playing movies from iTunes those steps are not needed.

In the controls for the Video there is already an Airplay button.

I just need to click it and send it to Apple TV.

Worked great!

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Answer 6

Joe1504

Level 1

0 points

Sep 7, 2012 6:26 AM in response to randyw57

I had exact same problem and I have found a way to get round out!!!! Easy!

So the reason it doesn't allow it to play is for security to stop piracy etc.

Plug in the cable and VGA and aux cable and get everything set up so you are looking at the home screen.

1) select Videos

2) selected the film you want to watch

3) click the little play button

4) it will then come up with the message saying it can't play protected films blah blah blah

5) WITHOUT clicking ok double tap the home button to bring up the multitasking bar and swipe left to reveal the control panel

6) hold fast forward for a second or two and the movie with continue to play!

Stay in the multi tasking bar with the control panel, The message will stay there but don't worry. Kick back and enjoy your iPad movie on the big screen:)

I'm sure your saying thanks:) it was my pleasure realising I've outsmarted apples little security protection thing lol

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