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MacBook Pro 13" 2012 Model Freezing

My MacBook Pro 13" i7 2012 model keeps sporadically freezing.


I can see the screen, but can't do anything, just hear a stuttering sound, for example if I'm listening to a song it repeats a tiny segment of the song non-stop.


When trying to use the webcam on Tinychat it also periodically froze and stuttered.


Only way to fix it is to restart the Mac.


I'm really disappointed as I've only just bought it and I thought Mac's were meant to be really good.


What can I do?

MacBook Pro (13-inch, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 25, 2012 3:56 PM

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Posted on Jun 25, 2012 4:01 PM

You have 90 days of complimentary phone support from AppleCare...tale advantage of it. If within 14 days of purchase, you can return for a full refund, no questions asked. Your computer should work flawlessly.

15 replies

Jun 26, 2012 6:06 PM in response to eekaj

Yes, mine freezes on Chrome. I thought mine stopped too, as I went 3 days with no problems... Then today, I took my sleeping MBP out of the case after work and it was very hot. Some how, some way, it overheated while sleeping! Crazy. So then I get it up and going and sure enough an hour later it freezes. This time it freezes and gives me a prompt that I must "shut down my computer". I'm taking it back tomorrow. I just don't get it. Very disappointed. I count on my MacBook for my job.

Jun 26, 2012 6:59 PM in response to eekaj

hahah. that's exactly what i'm going to tell the genius people tomorrow. if i wanted a piece of garbage i would go buy an hp. i guess i will keep turning them in until i get a winner. how much fun... especially since i have to transfer 400G of data from my old macbook every time! keep me posted on your progress.

Jun 26, 2012 7:08 PM in response to Vashetti

Apple werent much help to me, they could only replace the hard drive *if* that was the issue. I didn't buy it from them though, I bought it from myer.

I've already done an exchange and this is the same


So far so good this morning but really I am over MAC.. I can't use my google chrome anymore 😟

I'm thinking of putting windows on it but then whats the purpose of getting one if it won't run properly, and my battery life will be heavily reduced.


I can't believe that they can't do something so simple. I plug my laptop into the tv using a HDMI (paying an expensive $49.95 for a converter), and I want the display to ONLY show on the TV...


but no!

You have to set it to mirror the displays, you can't have the tv showing by itself. And since it has to show both displays, I get a crappy resolution that does not fit on my tv.


The only thing I like about macs is the build quality and the battery life.. if I put on windows i'm sacrificing the battery life.... 😟

Jun 26, 2012 7:13 PM in response to eekaj

Completely ridiculous. My 2008 MacBook ran like a champ. I did a lot of service on it, but it was "moving parts" failures that were bound to go at one point. I replaced the hard drive and super drive a couple of times, but other than that, that machine ran top notch. AND on that machine you could close the lid and it would come up on an external screen. These new machines are so inferior compared to the old, and honestly, not much faster, if any faster. I am taking my second one back tomorrow. If third time's not a charm, I am going to be highly disappointed. Hopefully we can get this straightened out. I bet we aren't the only ones in this situation!

Jun 28, 2012 10:40 AM in response to Vashetti

I've just got off the phone with Apple support and it's a problem they are trying to solve.


By the way, I've worked out the problem is with Google Chrome.


After I stopped using it yesterday morning, and switched to Firefox instead, I haven't had a problem at all.


So until Chrome/Apple get the problem sorted, switch browsers and you should no longer have any freezing! 🙂

Jul 2, 2012 1:51 PM in response to Vashetti

So after receiving my THIRD Macbook mid-12, it looks as if I may have found a winner. No freezing issues (I've steered clear of Chrome). I don't want to speak too soon, but the machine feels different overall. The keyboard and everything just feels better. Could be in my head... Also, when I used Migration Asst. to load my old MacBook contents onto the new, my first two newly purchased MacBooks took hours! This one only took one hour flat. Same content. Strange!


Anyway, I hope I didn't just jinx myself.


Hope things are getting straightened out for everyone!

Aug 4, 2012 10:32 PM in response to senorcarbone

I have. I had started another discussion about this:


https://discussions.apple.com/thread/4099785


Seems to be a graphics driver issue. I can crash the system with a frozen screen (no kernel panic; that would've been nice to get some debugging/diagnostic info, actually) with X-Plane, WebGL apps, it's even crashed on an HTML5 Youtube video (Safari), and VirtualBox playing a Silverlight video in Windows. This is under Lion; mine's a mid-2012 13" MBP too, but with an i5. Crashes are more likely after GPU temperature goes above 80C, but it's frozen while in the mid-60C too.


Under Mountain Lion it's improved slightly--I installed onto an external drive to test, and I can run X-plane for about as long as I want, even running the GPU temperature above 100C for a short while. But right after I quit, and am start doing something in the Finder, it will still freeze.

MacBook Pro 13" 2012 Model Freezing

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