EVERYBODY WITH THIS PROBLEM!!! I HAVE A FIX!! An apple advisor, after spending weeks at a time on the phone with him, we got a fix!!! Here it is!!!!!!!
This is the email he sent that an APPLE ENGINEER instructed him to tell me to do. ANd this wasnt even supposed to fix the problem! I TRULYhope it does for you guys. This problem is THE WORST.
Hey David,
We need to get those install logs. Please follow the following.
1. Empty the Temp directory and restart the computer (see kBase article HT1926 for details -- http://support.apple.com/kb/HT1926 ).
2. Open the Programs and Features control panel, click "Uninstall a Program" and remove iTunes, Apple Software Update, Apple Mobile Device Support, Apple Application Support, and Bonjour (remove them in that order).
3. Reboot to a selective startup using MSConfig ( http://support.apple.com/kb/HT2292 ).
4. Remove the following folders/files (if they exist):
- C:\Program Files\iTunes\
- C:\Program Files\iPod\
- C:\Program Files\Bonjour\
- C:\Program Files\Common Files\Apple\
- C:\Program Files (x86)\iTunes\
- C:\Program Files (x86)\iPod\
- C:\Program Files (x86)\Bonjour\
- C:\Program Files (x86)\Common Files\Apple\
NOTE: If that last folder doesn't remove, try renaming it to Apple.old instead.
5. Remove any existing copies of iTunes64Setup.exe from this computer.
6. Download a fresh version of the iTunes installer from http://www.apple.com/itunes/download . When downloading iTunes be sure that the customer clicks Save (not Run).
7. Move the newly downloaded iTunes64Setup.exe file to the root level of the hard drive (C:\)
8. From the Start menu, click All Programs, then Accessories, then right-click Command Prompt and select "Run as administrator" from the shortcut menu.
9. At the prompt, type the following (WITH the quotes): "C:\iTunes64Setup.exe" /l*v C:\log.txt
10. The iTunes installer should launch. Have the customer run through it as they would normally. Confirm that the issue persists. Then grab the "log.txt" file off the C drive.
Let me know if you have any issues.
Listen guys, if THIS doesnt work you NEED to call an apple advisor and be asked to be put through to an APPLE SENIOR ADVISOR, you need to tell him/her that you have a VERY severe issue with iTunes. Be specific, say your problem in extreme detailed. After that, he/she may try some solutions, if they do not work, ask if theres any way an apple engineer or someone of higher knowledge on this matter can join this "party". I wish you all the best. Please try this out ASAP as i am awaiting all your feedback