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Why isn't bootcamp allowing me to partition my disk or allow me to download the windows support package?

When i go into bootcamp assistant it immediatly tells me



The disk cannot be partitioned because some files cannot be moved.

Back up the disk and use Disk Utility to format it as a single Mac OS Extended (Journaled) volume. Restore your information to the disk and try using Boot Camp Assistant again.


I have tried removing up to 10 gigabytes worth of imformation which doesnt seem to show up on the About this mac tab, but it says i have over 30 gigabytes open.


Also the windows support package gets stuck at the beginning and freezes half the time.


I have checked the disk utility and it says my hard drive is a Mac OS Extended (journaled) which is what it is telling me to change! i have no idea what to do. HELP

MacBook Air (11-INCH, MID 2011), Mac OS X (10.7.3), I have an external LG DVD drive

Posted on Jun 25, 2012 5:42 PM

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1 reply

Jun 25, 2012 5:45 PM in response to simply seymour

You will have to backup your OS X partition to an external drive, boot from the external drive, use Disk Utility to repartition and reformat your hard drive back to a single volume, then restore your backup to the internal hard drive.


  1. Get an empty external hard drive and clone your internal drive to the external one.
  2. Boot from the external hard drive.
  3. Erase the internal hard drive.
  4. Restore the external clone to the internal hard drive.

Clone the internal drive to the external drive


  1. Open Disk Utility from the Utilities folder.
  2. Select the destination volume from the left side list.
  3. Click on the Restore tab in the DU main window.
  4. Check the box labeled Erase destination.
  5. Select the destination volume from the left side list and drag it to the Destination entry field.
  6. Select the source volume from the left side list and drag it to the Source entry field.
  7. Double-check you got it right, then click on the Restore button.

Destination means the external backup drive. Source means the internal startup drive.


Restart the computer and after the chime press and hold down the OPTION key until the boot manager appears. Select the icon for the external drive and click on the downward pointing arrow button.


After startup do the following:


Erase internal hard drive


  1. Open Disk Utility in your Utilities folder.
  2. After DU loads select your internal hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
  3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed. Do not quit Disk Utility.

Restore the clone to the internal hard drive


  1. Select the destination volume from the left side list.
  2. Click on the Restore tab in the DU main window.
  3. Check the box labeled Erase destination.
  4. Select the destination volume from the left side list and drag it to the Destination entry field.
  5. Select the source volume from the left side list and drag it to the Source entry field.
  6. Double-check you got it right, then click on the Restore button.


Destination means the internal hard drive. Source means the external startup drive.


Note that the Source and Destination drives are swapped for this last procedure.

Why isn't bootcamp allowing me to partition my disk or allow me to download the windows support package?

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