ericabomberger37
Level 1 (0 points)

Q: error message: itunes was not properly installed...

I have reinstalled itunes about 5 times and it still gives me this error message "itunes was not properly installed. If you wish to import or burn to a cd you will have to reinstall itunes."  How do i fix this problem?

Windows XP

Posted on Jun 25, 2012 6:37 PM

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ericabomberger37

Q: error message: itunes was not properly installed...

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  • Helpful answers

  • by b noir,

    b noir b noir Jun 25, 2012 7:01 PM in response to ericabomberger37
    Level 9 (72,129 points)
    Jun 25, 2012 7:01 PM in response to ericabomberger37

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • by ericabomberger37,

    ericabomberger37 ericabomberger37 Jun 26, 2012 8:39 AM in response to b noir
    Level 1 (0 points)
    Jun 26, 2012 8:39 AM in response to b noir

     

    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)

    HP Pavilion 061 PC025A-ABA A434N

    iTunes 10.6.3.25

    QuickTime not available

    FairPlay 1.14.43

    Apple Application Support 2.1.9

    iPod Updater Library 10.0d2

    CD Driver Not Available

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 5.2.0.6

    Apple Mobile Device Driver 1.52.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 0012A6CC0855D2D0

    Current user is an administrator.

    The current local date and time is 2012-06-26 11:41:54.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is disabled.

    HDCP is not supported.

    Core Media is not supported. (16005)

    Video Display Information

    Intel(R) 82865G Graphics Controller

    　 

    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 10.6.3.25 is currently running.

    iTunesHelper 10.6.3.25 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

    **** CD/DVD Drive Tests ****

    No drivers in LowerFilters.

    No drivers in UpperFilters.

    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.

    The last failed MP3 CD burn had error code 4450(0x00001162). It happened on drive E: HP DVD Writer 300n on CDR media at speed 16X.

  • by b noir,

    b noir b noir Jun 26, 2012 2:56 PM in response to ericabomberger37
    Level 9 (72,129 points)
    Jun 26, 2012 2:56 PM in response to ericabomberger37

    Many thanks. This looks to be our issue:

     

    CD Driver Not Available

     

    With that one, I'd start with solution 3 from the following document:

     

    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install